An outsourced IT department for Lisbon companies: users, servers, cloud and security for a fixed monthly fee and written SLA. No-commitment proposal.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
An in-house IT person costs a salary, holidays and training, and when they leave they take the passwords, the network map and the supplier relationships with them. DataRoad - IT Services and Consulting, one of the best companies in Portugal for business IT support, acts as the outsourced IT department for companies in Lisbon: users, servers, cloud, cybersecurity and suppliers managed by a team, with an account manager, a written SLA and a fixed monthly fee.
Headquartered in Alfragide, with support across Portugal. The full model is described in managed IT department.
Everything that person knows and never wrote down. Sick leave, holidays or a resignation leave the company without access, without documentation and without anyone to deal with the carrier. An external team documents, covers absences and does not change every year.
| Area | What we take on |
|---|---|
| People | Joiners and leavers, permissions, Microsoft 365 accounts and day-to-day help |
| Servers, network and cloud | Everything monitored, with backups and cloud services under management |
| Managed cybersecurity | EDR, firewall, policies and staff training, aligned with NIS2 |
| Third parties | Carriers and software vendors handled by us |
| Management | Regular meetings, indicators and a written roadmap |
| Projects | Migrations, upgrades and office moves by the same team |
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviewsAcross Greater Lisbon, from Cascais, Oeiras and Sintra to Loures, Odivelas and Vila Franca de Xira, from Amadora to Almada, Barreiro and Setúbal, with Lisbon and Parque das Nações at the centre. Elsewhere in Portugal, immediate remote support and on-site assistance according to the plan. An example far from the capital: cabling and Wi-Fi for a Panike warehouse in the Algarve.
You can, fully or partly. Some clients replace the role with DataRoad; others keep an internal person and use us as reinforcement in a co-managed model. In that case we take on monitoring, routine work and first-line support, freeing the internal person for projects. The decision is made after the assessment, based on what the company actually needs.
It costs a fixed monthly fee, from €395/month + VAT on IT Unlimited Essential, calculated by users, servers and managed services. Essential is remote and telephone only; Premium, from €750, includes unlimited on-site support; Premium 365, from €1,200, adds nights, weekends and public holidays. More detail in what managed IT costs.
No, the contract is annual, with automatic renewal and no lock-in. Everything we do is documented, and access, configurations and data belong to the company. If you decide to leave, we hand over the full documentation so another partner or an internal team can carry on without losing knowledge.
On Premium and Premium 365, on-site support is unlimited and included in the monthly fee. Essential covers remote and telephone support only, with no site visits. Most requests are solved remotely with an immediate response; when the problem is physical, an engineer who knows the setup goes on site.
Yes, beyond day-to-day support we deliver a written roadmap and meet management regularly. Migrations, server upgrades, cloud moves and office relocations are run by the same team that manages operations. Investment decisions are therefore based on real data from your environment, not on isolated quotes.
It does, with central support for multi-site operations and teams working remotely or in other countries. DataRoad supports companies in Portugal, Europe and the US, with remote support and shared documentation. Every site sits in the same inventory and under the same security rules.
We work only under IT Unlimited contracts: no one-off jobs and no standalone equipment sales. Request a no-commitment proposal.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
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Partners and certifications
DataRoad · IT Unlimited
No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation.
We do IT right.
Automated, monitored backups stored off site.
More than 10 workstations · support contract · remote, on-site and phone support
DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.
