In a hotel, a stalled check-in ends up as a bad review. Since 2019, BeHotel Lisboa has entrusted DataRoad with all its technology, from reception to in-room Wi-Fi.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
In a hotel, a system outage shows straight away: a queue at reception, invoices that will not print, guests without Wi-Fi writing their review while still in the room. To avoid that cost, BeHotel Lisboa, a four-star property, handed all its technology to DataRoad - IT Services and Consulting in 2019. The annual IT Unlimited contract covers workstations, wireless network, printing, servers and internet connection, with managed IT on a continuous basis.
| Client | BeHotel Lisboa, four stars |
| Sector | Hospitality |
| Start | 2019 |
| Scope | Business Wi-Fi, firewall and security, servers and infrastructure, IT Unlimited management |
A hotel never closes. If the Wi-Fi or the property management system (PMS) goes down, check-in stops, billing falls behind and the stay gets worse in real time. Here, stability is an operational requirement, not a technical detail.
Reception, housekeeping and back office all depend on the same systems. Any failure passes straight on to the guest.
With continuous oversight. Monitoring catches network drops, servers at their limit and devices losing performance before anyone notices. Remote support fixes many of these cases without a visit.
Regular reports give the hotel's management an objective view of the infrastructure. Replacements and investments are planned with data, instead of decided in a hurry after a breakdown.
DataRoad supports hotels in Portugal with a set of services designed for the sector:
Details in managed IT for hotels and business Wi-Fi with an isolated guest network.
We thank BeHotel Lisboa for the trust it has placed in our consultancy, support and network management.
A premium Portuguese MSP with 11 years in the market, 232 clients under contract and Top 5% PME according to scoring.pt. From Alfragide we support public bodies, embassies, hotels, clinics and demanding companies across Portugal. We take on the entire technology stack: a service desk with tickets, remote and on-site support, servers and Microsoft 365, backups, cybersecurity and monitoring.
We survey the hotel's infrastructure and present a no-commitment proposal.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviews
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Partners and certifications
DataRoad · IT Unlimited
Predictability is a service: the same fee every month, requests without counting hours and an SLA written into the contract.
We do IT right.
Automated, monitored backups stored off site.
