Ares Capital: a property investor's IT managed since 2019

Because the company runs on high-value transactions and tight deadlines. Ares Capital is known for buying and regenerating real estate assets in Portugal: it acquired Évora Shopping from Novo Banco, later renamed Évora Plaza, and restarted construction to complete the project; its name is also linked to the acquisition and restoration of Acqua Roma in Lisbon. It is reported to be an investor with origins in Dubai.

In companies like this, contracts, valuations and confidential financial data circulate constantly, and teams cannot wait for systems to come back. IT stops being a background cost and becomes a condition for closing deals.

• Users and computers Ongoing support and resolution of every incident.
• Wireless network Coverage, stability and performance of the business Wi-Fi.
• Servers Maintenance, monitoring and availability of core services.
• Connectivity Oversight of internet links and immediate correction of outages.
• Printers and peripherals Support for day-to-day operation.
• Security Firewall, network protection and operational rules.

On top of all this sit monitoring, remote support, alerts and reports. IT is managed by indicators, not at the mercy of breakdowns.

Two that any board values: available systems and predictable costs. An internet outage, a stopped server or intermittent Wi-Fi cost hours of work, delays and exposure to risk. IT Unlimited tackles this in two ways:

1. Prevention: keeping systems running before they fail.
2. Predictability: a fixed monthly fee, regular follow-up and defined processes.

The day-to-day impact

• Fewer outages Alerting detects anomalies before they become failures.
• Teams keep working Immediate remote support cuts lost time.
• Informed decisions Reports show management the real state of the environment.
• Ready to grow Well-ordered infrastructure takes on new integrations without disruption.

We thank Ares Capital for the trust it has placed in DataRoad for IT consultancy, managed services and the management of its computer networks.

A premium MSP headquartered in Alfragide, with support across the whole of Portugal. For 11 years it has managed the infrastructure of organisations that cannot stop: public bodies, embassies, hotels, clinics and demanding businesses. It has 232 clients under contract and is ranked in the Top 5% PME, according to scoring.pt.

What we do

• IT Unlimited IT management for a fixed monthly fee, with monitoring and alerts; Essential, Premium and Premium 365, from €395, €750 and €1,200/month + VAT.
• Service desk Requests logged as tickets, with defined response times.
• Network infrastructure and structured cabling Design, installation and certification.
• Business wireless networks Coverage surveys, Wi-Fi 6 and Wi-Fi 7, isolated guest access and central management.
• Managed firewalls Perimeter defence and secure remote access.
• IT for public bodies Work with eight public bodies and command of public procurement rules.
• Technology consultancy Audit, priorities and budget delivered in writing.

• 24 public contracts, from RTP to Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP
• France Affiches: IT audit and consultancy across two Paris sites
• Why embassies and international organisations choose DataRoad
• The DataRoad website is now in five languages

See all our success stories and the latest news.

Request an IT Unlimited proposal or book a technical assessment, with no commitment.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.