In the DataRoad client portal you open requests, see priority and deadline in real time and consult your network documentation. No-commitment proposal.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Requests lost between emails and phone calls, nobody knows where the fault stands and the network documentation lives in one engineer's head. The DataRoad - IT Services and Consulting client portal puts an end to that: every company with an IT Unlimited contract opens requests, follows the status of each intervention in real time and consults the history and documentation of its managed infrastructure, in one place.
It is available at any hour and everything is logged, with priority and deadline visible. Existing clients: sign in to the portal.
By portal, email or telephone: every channel creates a ticket with an assigned priority. Response is immediate and most cases are resolved first time through secure remote support. When the problem is physical, an on-site visit follows on the plans that include it.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviews| Service | What it includes |
|---|---|
| IT Unlimited | Managed services for a fixed monthly fee; in Premium, site visits included; annual contract no lock-in |
| Network and cabling management | Design, installation and certification, Layer 3 switching and PoE |
| Business Wi-Fi 6 and 7 | Coverage survey and centralised cloud management, networks separated by profile |
| Managed firewalls | Segmentation, managed antivirus and secure remote access |
| Servers, cloud and backups | Servers, NAS, Microsoft 365 and periodically tested restores |
| IP communications and CCTV | IP phone systems and GDPR-compliant video surveillance |
From the public sector to international groups, in infrastructures where stopping is not an option. DataRoad is a premium MSP headquartered in Alfragide with support across Portugal: 11 years, 232 clients and the Top 5% PME distinction awarded by scoring.pt. See recent news and projects.
The client portal is available to companies with an IT Unlimited contract with DataRoad. You sign in at helpdesk.dataroad.pt with your own credentials. There you find the company's requests, the intervention history and the documentation of the managed infrastructure. We do not give access outside a contract, because the portal records an ongoing service, not one-off jobs.
No, the portal is included in every IT Unlimited contract, from Essential to Premium 365. Plans start from €395/month + VAT for Essential, €750 for Premium and €1,200 for Premium 365. What changes between plans is the service coverage, such as on-site support or nights and weekends, not access to the portal.
Yes, portal, email and telephone all create a ticket with an assigned priority. The channel changes; the record, the deadline and the history stay the same. Many companies use the phone for urgent matters and the portal to follow status and consult documentation. Everything is visible in the portal, whatever the contact method.
Night, weekend and public holiday cover exists only in IT Unlimited Premium 365, the only plan with 24/7 support and monitoring. On the other plans, the request is logged with the right priority and handled according to the plan's SLA. The choice of plan should reflect the real cost of an outage outside working hours.
Yes, documentation, access and configurations always belong to the client. The portal keeps that information organised during the contract, and it is handed over in full when you leave. The contract is annual and no lock-in, so the information is never used to tie anyone in.
Request a no-commitment proposal and see the portal in action. Talk to us about the portal.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
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Partners and certifications
DataRoad · IT Unlimited
One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month.
We do IT right.
IT Unlimited reduces risk and shows in writing what changed.
More than 10 workstations · support contract · remote, on-site and phone support
DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.
