Ventask: 100 certified CAT6 points, contact centre never stopped

• Who Ventask, a Portuguese contact centre company.
• Where Office in Parque das Nações, Lisbon.
• When 2018.
• What Structured cabling, firewall and security, servers and infrastructure, IT Unlimited support.
• Scale 100 certified CAT6 network points.

Because it sells availability. Ventask provides "top quality" contact centre services 24 hours a day, B2B and B2C, across Inbound, Outbound and Face-to-Face Management. If the network hesitates, the agent goes silent and the quality its partners contracted drops.

The specification was clear: low latency, consistent performance, redundancy, VLAN segmentation and certified cabling. DataRoad was already supporting Ventask's network and systems. This project extended that responsibility all the way to the cable.

Cables and outlets

• Cabling restored Intermittent faults, weak contacts and degraded connections eliminated.
• RJ45 redone Outlets replaced or repaired, with new terminations.
• Points reorganised Layout designed for future maintenance.

Racks

• Technical order: patch cords and panels tidied and labelled.
• Fibre between the two racks: more throughput and simpler interventions.

Switching

• Four managed Gigabit switches Fibre optic uplinks for stability.
• Two 48-port switches VLANs by department, service or profile.
• Configurations migrated Without surprises and with minimal interruption.
• Foundation for QoS And for managing the network from a single point.

Perimeter

• Business firewall: installed and configured with access policies and traffic control.
• Visibility: threats blocked and traffic understood.

Certification

• 100 CAT6 points tested: performance, compliance and installation quality proven.
• Faults caught early: signal loss and physical defects detected before they reached operations.

By working when the client is not. All the work took place outside Ventask's working hours, with controlled maintenance windows and service intact the next day.

Technical supervision was complete and carried out by qualified engineers: plan and checklist, validation and certification tests, standardised documentation and risk management during migration. Goal: zero downtime wherever technically possible.

• Stable network No more intermittent faults.
• Throughput Managed Gigabit with fibre.
• Security Firewall and segmented traffic.
• Proof of quality A CAT6 report for every point.
• Room to grow Infrastructure ready for more workstations.
• Agile maintenance Racks in order and linked to each other.

DataRoad. Continuous monitoring, preventive alerts and availability and performance reports are part of the service, to anticipate faults rather than repair them. The team is certified by several vendors in networking, security and IT networking, and manages IT estates in highly demanding environments.

• LX Arch Hotel Wi-Fi 7, firewall and CCTV.
• Magnelusa Ongoing management under IT Unlimited.
• ReStream Portuguese office network and IT Unlimited.
• UpHill Health Wi-Fi 6, firewall and biometrics.

More in client case studies and DataRoad news.

A premium MSP headquartered in Alfragide with support across the whole country. In 11 years, it has won 232 clients under contract (public bodies, embassies, hotels, clinics) and the Top 5% PME distinction from scoring.pt. It covers the entire cycle: survey, design, certified cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with central management and alerting.

• Structured cabling Racks, certification, Layer 3 switching, PoE.
• Business Wi-Fi Surveyed coverage and central management.
• Managed firewalls Perimeter and secure remote access.
• IT Unlimited Managed services for a fixed monthly fee.
• Business helpdesk Tickets and immediate response.
• IT for the public sector Eight public bodies served.

CAT6 or CAT6A, cables to repair, switches and VLANs, fibre between racks, firewall or ongoing management: we assess your network and deliver a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support.

Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.