How long does it take to get the office up and running?
It depends on the scope and, above all, on the carriers' lead time for internet circuits, which we order during planning. As soon as the scope is closed and access to the premises is secured, the delivery date is put in writing. On opening day, accounts are created and technicians are on site.
Does your team work in English with our global IT?
Yes, all communication with head office is in English: planning sessions, status updates, documentation and reports. The infrastructure integrates with the group's systems and follows the parent company's security policies, implemented and documented locally, with inventory in the format head office defines.
How much does it cost to manage the office after opening?
Ongoing management starts from €395 per month + VAT on Essential, from €750 on Premium and from €1,200 on Premium 365. For subsidiary offices we recommend Premium, with unlimited on-site support and travel included. The cost of the initial set-up depends on the area and the type of client, with scope, equipment and delivery date fixed.
Do you also handle equipment procurement?
Yes, as part of the project: procurement, configuration and installation of network, servers, Windows and Mac workstations, telephony and other equipment. DataRoad does not sell stand-alone equipment. We supply it within a project that we then manage under an IT Unlimited contract, so we answer for everything we installed.
What happens the day after opening?
The office is managed under IT Unlimited, with a fixed monthly fee, remote, on-site and telephone support and periodic reports to head office. The same team that designed and built the infrastructure operates it. 24/7 support and monitoring, including nights, weekends and public holidays, exist only on Premium 365.
Why DataRoad rather than five local suppliers?
Because one partner answers for the whole project and head office no longer has to coordinate carriers, cabling, hardware, security and support from a distance. DataRoad has 11 years in business, 232 clients, a Top 5% SME distinction (source: scoring.pt) and a 5.0 rating from 52 Google reviews, and manages the Portuguese office of groups such as Reltio by SAP.