One Step Ahead of IT. We do IT right.

Managed IT services pricing

The most expensive IT is the one that fails without warning.

Downtime, hourly technicians and invoices nobody planned for. With IT Unlimited you know the cost in advance: Essential from €395, Premium from €750 and Premium 365 from €1,200 per month + VAT.

More than 10 workstations · support contract · remote, on-site and phone support

At a glance

For decision-makers short on time.

  • 01IT Unlimited: Essential from €395, Premium from €750, Premium 365 from €1,200/month + VAT.
  • 02Essential is remote and phone only; Premium adds unlimited on-site support.
  • 03Nights, weekends, public holidays and 24/7 support only in Premium 365.
  • 04Annual contract, no lock-in and no hourly billing.

DataRoad's managed IT services come in three IT Unlimited plans, all with a fixed monthly fee: Essential from €395 per month + VAT for 10 workstations, Premium from €750 and Premium 365 from €1,200. The cost of IT no longer depends on breakdowns, overtime hours and urgent call-outs.

DataRoad - IT Services and Consulting is one of the reference names for managed IT services in Portugal, headquartered in Alfragide, with support across the whole country and international clients in Portugal, Europe and the US. The exact amount is fixed in writing after a no-commitment assessment.

What does each plan cost and what changes between them?

PlanRemote and telephone supportOn-site call-outsNights, weekends and public holidaysPrice from (per month, + VAT)
Essential (from 10 workstations)YesNot includedNo€395 (10 workstations)
PremiumYesUnlimitedNo€750
Premium 365YesUnlimitedYes€1,200

What do you get with Essential, from €395?

It is the entry point for companies with 10 or more workstations that solve almost everything remotely: remote and telephone support, with no visits to the premises.

  • Core service: Helpdesk with unlimited requests, PC management, monitoring, patching and remote support.
  • Tickets: Request portal and incident response under an SLA.
  • System security: Patches managed centrally.
  • Accountability: An activity report every month.
  • Availability: Helpdesk during business hours, by email and phone.
  • Out of scope: Antivirus/EDR and Microsoft 365 management.

See the Essential plan in detail.

Why do companies choose Premium, from €750?

Because they want the whole estate managed and an engineer on site whenever needed, without counting hours.

  • Full scope: Unlimited helpdesk, Microsoft 365, PCs, antivirus/EDR, monitoring, patching and remote support.
  • Unlimited on-site support: Call-outs included, no cap on hours.
  • Alerting: The IT estate monitored end to end.
  • Managed cybersecurity: Firewall and antivirus managed by DataRoad.
  • Priority: Immediate response to critical incidents and a dedicated helpdesk.

See the Premium plan in detail.

When is Premium 365, from €1,200, worth it?

When the business keeps running after 6.30 pm, on Saturdays or on public holidays, and a failure in those hours costs money.

  • Premium base: Everything Premium covers, with extended hours.
  • Cover 24 hours a day, 7 days a week, 365 days a year: Nights, weekends and public holidays. It is the only plan with 24/7.
  • Technical account manager: With regular strategic alignment meetings.
  • Disaster recovery: A business continuity plan.
  • Priority: First in line for network and infrastructure projects.
  • Board-level reporting: Executive and tailored to the company.

See the Premium 365 plan in detail.

Chosen by respected and international companies

Garcia, GarciaGuestUNMQ DigitalMinistério PúblicoVentaskETISMEGReltio by SAPRestreamVelvEscola Nacional de Saúde PúblicaCircuito EstorilSyoneCreative MindsInstituto Superior TécnicoRTPUniversidade Católica PortoUniversidade Católica PortuguesaFaculdade de Medicina de LisboaUniversidade de LisboaClínica MulherPresidência da RepúblicaESELUpMUN[it]STENEmbajada de España en PortugalNBCC ConsultingInstituto dos Registos e do NotariadoVila GaléBe Poet Baixa HotelBe Hotel LisboaRossio Plaza HotelServiced Apartments Boavista PalaceMitrelliJunta de Freguesia de Massamá e Monte AbraãoInsidepurpleUniveteColégio MinervaPTR Pharma ConsultingInfocapitalHD Duecitânia Design HotelYunit ConsultingMyWindowArqsizeAxiaVestasContinentalGRENKEBaker TillyVINCI AirportsANA Aeroportos de PortugalE.LeclercUriachbeqomNewhotel SoftwareeasyHotelOuro Rossio HotelNicola Rossio HotelClínica LambertBanco do BrasilBoostUphillHole19Ambassade de France au PortugalU.S. Embassy PortugalEmbaixada da Arábia SauditaEmbassy of CyprusPanikeAugusta LabsIGASSISPorta da Frente Christie’sonRisingFresh DesignGesto EnergyBernerQuatenusSegurança SocialCâmara Municipal do MontijoThe most expensive IT is the one that fails without warning.CiphraCentury 21Hotel Solar PalmeirasSINCTAAPCTAVarandas de Lisboa★★★★★ 5,0 · 52 Google reviews

Which factors change the final price?

  • Number of workstations: In Essential, the price grows with the workstations.
  • Network: Size and complexity of the infrastructure.
  • Managed equipment: Servers, locations, printers and NAS.
  • Critical applications: Systems the business cannot do without.
  • Apple estate: Mac, iPhone and iPad included in management.
  • Extended hours: Nights, weekends and public holidays, in Premium 365.

What proof does DataRoad offer?

  • Experience: 11 years and 232 clients, Top 5% SME according to scoring.pt.
  • Reviews: 5.0 on Google, from 52 reviews.
  • Security: In 11 years, DataRoad has never suffered a security incident.
  • International companies: We support international companies based in Portugal, embassies, hotels and clinics, with remote support in France, Spain, the rest of Europe and the United States.

Questions about pricing

Is the price the same for every company?

No, the price varies with the number of workstations, the chosen plan and the complexity of the infrastructure. Published prices are starting points and are always shown as "from". That is why DataRoad carries out an assessment before presenting a fixed proposal.

What is the real difference between Essential and Premium?

Essential is remote and telephone only, with no call-outs; Premium adds unlimited on-site support. Premium also includes Microsoft 365 management, antivirus/EDR and a managed firewall. For companies that need an engineer at their premises or want security fully managed, Premium is the tier to consider.

Is there a lock-in period?

No, no IT Unlimited plan has a lock-in. The contract is annual, renews automatically, with no minimum term beyond that. From day one, the company knows what it pays each month and on what terms it can leave.

Which costs never appear outside the monthly fee?

Hours per incident are never billed separately. The monthly fee includes the support of the chosen plan, monitoring and a written SLA, with no hourly billing. In Premium and Premium 365, on-site call-outs are also included, with no limit on interventions.

How do I get the price for my company?

You can request the price through the contact form or on +351 211 459 950 *. DataRoad reviews your workstations, network and systems, and sends a proposal with scope, SLA and monthly fee fixed in writing, with no commitment.

Next step: the exact price, fixed in writing

DataRoad works only under IT Unlimited contracts: no one-off jobs, no sale of standalone equipment and full responsibility for the client's environment. Request a no-commitment proposal with a fixed price or review how the price is built.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.

Numbers you can verify

11years in business
232clients
< 10 minaverage response time
15+IT vendor certifications
10+Countries with clients supported
5.0 ★52 Google reviews
Transparency

What many providers hide, we publish.

  • Prices upfrontEssential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
  • No lock-inAnnual contract, no lock-in and no joining fees.
  • Everything in writingWhat is included, the scope and the price, before you sign.
  • Support without counted hoursRemote and phone in every plan; on-site support from Premium.

Partners and certifications

Apple Technical PartnerUbiquitiUniFi Partner ProgramMicrosoftMicrosoft Partner NetworkMicrosoft AzureFortinetCiscoCisco MerakiSophosESETVMwareDell Technologies PartnerHewlett Packard EnterpriseHPE Aruba NetworkingLenovoSynologypfSenseNetgateAcronisPalo Alto NetworksMikroTikRuckusNetgearBitdefenderMcAfeeSymantecRed HatAWSGoogle CloudGoogle PartnerSeagateAPCEatonSnomDahua

DataRoad · IT Unlimited

One StepAhead of IT.

No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation.

  • 5 ★on Google · 52 reviews
  • 1contract and one owner for everything
  • 10+workstations: our minimum per client

We do IT right.

Contact

Does your IT depend on a single person?

Documentation, inventory and one contact who answers for everything.

Phone+351 211 459 950 **Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

Your details are used only to reply to your request.