DataRoad's managed IT services come in three IT Unlimited plans, all with a fixed monthly fee: Essential from €395 per month + VAT for 10 workstations, Premium from €750 and Premium 365 from €1,200. The cost of IT no longer depends on breakdowns, overtime hours and urgent call-outs.
DataRoad - IT Services and Consulting is one of the reference names for managed IT services in Portugal, headquartered in Alfragide, with support across the whole country and international clients in Portugal, Europe and the US. The exact amount is fixed in writing after a no-commitment assessment.
What does each plan cost and what changes between them?
| Plan | Remote and telephone support | On-site call-outs | Nights, weekends and public holidays | Price from (per month, + VAT) |
|---|
| Essential (from 10 workstations) | Yes | Not included | No | €395 (10 workstations) |
| Premium | Yes | Unlimited | No | €750 |
| Premium 365 | Yes | Unlimited | Yes | €1,200 |
What do you get with Essential, from €395?
It is the entry point for companies with 10 or more workstations that solve almost everything remotely: remote and telephone support, with no visits to the premises.
- Core service: Helpdesk with unlimited requests, PC management, monitoring, patching and remote support.
- Tickets: Request portal and incident response under an SLA.
- System security: Patches managed centrally.
- Accountability: An activity report every month.
- Availability: Helpdesk during business hours, by email and phone.
- Out of scope: Antivirus/EDR and Microsoft 365 management.
See the Essential plan in detail.
Why do companies choose Premium, from €750?
Because they want the whole estate managed and an engineer on site whenever needed, without counting hours.
- Full scope: Unlimited helpdesk, Microsoft 365, PCs, antivirus/EDR, monitoring, patching and remote support.
- Unlimited on-site support: Call-outs included, no cap on hours.
- Alerting: The IT estate monitored end to end.
- Managed cybersecurity: Firewall and antivirus managed by DataRoad.
- Priority: Immediate response to critical incidents and a dedicated helpdesk.
See the Premium plan in detail.
When is Premium 365, from €1,200, worth it?
When the business keeps running after 6.30 pm, on Saturdays or on public holidays, and a failure in those hours costs money.
- Premium base: Everything Premium covers, with extended hours.
- Cover 24 hours a day, 7 days a week, 365 days a year: Nights, weekends and public holidays. It is the only plan with 24/7.
- Technical account manager: With regular strategic alignment meetings.
- Disaster recovery: A business continuity plan.
- Priority: First in line for network and infrastructure projects.
- Board-level reporting: Executive and tailored to the company.
See the Premium 365 plan in detail.