Twelve areas of managed IT, one contract and a fixed monthly fee: what DataRoad takes on for companies that cannot stop, and how it measures the result.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Every hour with the network down, email stopped or ransomware active costs a company more than months of fees. DataRoad's managed IT services exist to remove that risk: a premium MSP, headquartered in Alfragide with engineers covering the whole of Portugal, which since 2015 has taken charge of the infrastructure of embassies, hotels, clinics, multinationals, universities and demanding SMEs. This page is the full map of what we take on, and how we measure the result.
We do not collect trophies or slide decks. What we have are hotel networks with no drop-outs in high season, clinics migrated without cancelling a single appointment and embassies with secure access to their systems wherever they are. It is infrastructure that works, right now, in Portugal and abroad. We do IT right.
Because neither solves the underlying problem. An in-house department is expensive and quickly goes out of date. Hourly billing produces unpredictable bills and engineers who never get to know your environment.
IT Unlimited is the alternative: a fixed monthly fee, unlimited hours and engineers who know by heart how your infrastructure is built. Full estate management, preventive and corrective maintenance, updates, incident resolution and immediate response times. 24/7 proactive monitoring comes with the Premium 365 plan. There are also sector variants: IT Unlimited for Clinics and for Hotels. In practice, you get a complete IT department without the cost of running one.
Twelve areas covering the entire life of a business infrastructure, from design to daily operation.
Unlimited requests by remote, telephone and on-site support, with no queues of forgotten tickets. Windows, macOS, workstations, servers and business applications.
Real-time alerts on servers, network, internet links and critical equipment, with periodic reports and intervention before the user notices. Continuous oversight, 365 days a year, is exclusive to Premium 365.
NGFW firewalls (Fortinet, Sophos, pfSense, Palo Alto), centrally managed antivirus, email filters and access policies against phishing and ransomware. VPN for remote working, segmentation, redundant internet and protected workstations and servers.
Automatic backups of servers, workstations and critical data, with regularly tested restores and continuity plans. The business is back at work quickly after a failure, human error or attack.
Design, installation and certification by qualified engineers: tidy racks, managed switching and every point certified to last and grow.
Business wireless networks designed from a coverage survey, with seamless roaming. Projects with dozens of access points (or more than a hundred) in hotels, offices, clinics and public buildings.
As an Apple Technical Partner, we manage Macs, iPhones and iPads with centralised MDM, configuration, security and specialist support, integrated with the rest of the infrastructure.
Migration, configuration and administration. Protected business email, sync and replication, file sharing and remote collaboration with continuity assured.
Tailored IP PBX systems, with fixed and mobile extensions, lower communication costs and the capacity to grow with the team.
We set up the entire infrastructure at the new premises (workstations, servers, Wi-Fi, network and cabling) with planning that avoids interrupting operations.
High-resolution cameras integrated into the network and centrally managed, often within complete projects for hotels and corporate headquarters.
Requirements gathering, sizing, renewal and integration, with certified expertise serving the business's objectives.
| Priority | Example | Maximum response time |
|---|---|---|
| Critical | System unavailable | Under 1 hour: immediate response |
| High | Users blocked | Under 2 hours |
| Medium | Partial failure | Under 4 hours |
| Low | Improvement request | Under 8 hours |
Service levels are written into every IT Unlimited contract and ranked by business impact.
Annual contract with automatic renewal and no lock-in. Fixed fee: the invoice does not change with the number of requests.
The ones demanding companies use. Networking: Ubiquiti (certified UniFi partner), Cisco, Aruba and MikroTik. Security: Fortinet, Sophos, Palo Alto, pfSense/Netgate, Bitdefender and ESET. Systems and cloud: Microsoft, Microsoft Azure, AWS, VMware, Dell, HPE, Lenovo, Synology and Acronis. Apple: we are an Apple Technical Partner. The team on the ground is certified; we are not a generic helpdesk.
Yes. From Alfragide, we cover the whole of Portugal and support clients in Spain and on the international market. Under IT Unlimited contracts we support operations in France, Spain, Switzerland, the United Kingdom, Greece, Romania, Cyprus, the United States, Brazil, Dubai and Hong Kong: distributed infrastructures, managed as one.
Because they do not tolerate failure. A firewall with the wrong rules or an undersized network are not inconveniences: they are business risks. That is why every solution is designed for the specific client.
IT Unlimited is a monthly managed IT services contract with a fixed fee and unlimited hours. It brings together service desk, security, network management and estate maintenance; continuous monitoring and call-outs depend on the plan (Premium 365 and Premium, respectively).
Yes. The head office is in Alfragide, but support covers the whole of Portugal, and IT Unlimited contracts support clients with operations in more than 10 countries.
Organisations with more than 10 workstations that will not accept downtime (embassies, clinics, hotels, multinationals, universities and demanding SMEs) and that are looking for a premium IT partner.
Both. We deliver structured cabling, Wi-Fi 6 and 7, firewalls, CCTV, cloud and office moves, and then take on ongoing management.
DataRoad is an Apple Technical Partner and a certified Ubiquiti partner, with engineers certified in Cisco, Microsoft, Sophos, Fortinet, VMware, Dell and other brands. It also holds the Top 5% PME distinction from scoring.pt.
Keep exploring: all IT services for businesses · managed support service for businesses
We carry out the assessment and deliver a fixed-monthly-fee IT Unlimited proposal, with no commitment. One Step Ahead of IT.
More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950 * · sales@dataroad.pt
*Call to a Portuguese landline.
Chosen by respected and international companies
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Partners and certifications
DataRoad · Managed IT for business
One partner accountable for all of your company’s IT, with response times written into the contract and a monthly fee that does not move.
We do IT right.
IT Unlimited reduces risk and shows in writing what changed.
