Infocapital: 11 years of co-managed IT with the in-house team

Infocapital SA is the parent company of CapitalGames. It is a private company dedicated to distributing video games for the market's main platforms, with specialist teams, several business units, a strong presence in Portugal and international connections.

At a distributor, IT underpins orders, stock and relationships with retailers. Any system downtime has a direct impact on sales, so the demand for availability is high.

Infocapital has its own IT department. DataRoad does not replace it: it complements it. The in-house team knows the business and the day-to-day applications; DataRoad adds specialisation in infrastructure, networks and security, responsiveness and strategic consulting.

• Remote, on-site and telephone support For the in-house team and users.
• Immediate incident response Backed by more than a decade of accumulated knowledge of the environment.
• Ongoing oversight Of the IT infrastructure and its evolution.
• Continuous consulting Planning new capabilities and providing strategic support to the in-house department.

Servers and data

• Windows Server Maintenance and configuration.
• SQL Server Database administration.
• Active Directory Identity and access management.
• NAS Storage management and administration.

Managed business network

• Switching and wireless Administration of switches, Wi-Fi networks and routers.
• Managed firewalls Management of the corporate firewalls.
• VPN Implementation and maintenance of remote access.
• Network infrastructure Installation, auditing and maintenance.

Virtualisation, power and security

• Virtualisation Maintenance of the virtualised environments.
• Security Implementation of protection solutions.
• UPS Management and maintenance of systems with up to 64 batteries.

Users and services

• Workstations: full user support, maintenance and optimisation.
• DNS, websites and applications: administration of application services.

A relationship of this length makes it possible to work preventively: we know the environment in detail and anticipate problems before they reach users. The results the partnership has delivered:

• Fewer incidents And fewer interruptions to operations.
• Greater productivity Users with systems that respond.
• Greater security Firewalls, VPN and protection managed continuously.
• Better performance Optimised, up-to-date infrastructure.
• Constant evolution New solutions introduced as the business grows.

We thank Infocapital for the trust it renews year after year and remain committed to making sure servers, network and firewalls never slow down sales.

DataRoad - IT Services and Consulting is a premium MSP specialising in IT network management, business wireless networks and IT estate management. It has its head office in Alfragide and provides support across the country, remotely, on site and by phone, and also supports companies in Europe and the USA.

DataRoad is today one of the best companies in Portugal for business IT support and for structured cabling and wireless network installation.

• 11 years and 232 clients Hotels, clinics, embassies, universities, multinationals and demanding SMEs.
• Top 5% PME According to scoring.pt.
• Ubiquiti More than 138 sites and 1,321 devices managed.
• Apple Technical Partner Management of Apple, Windows and hybrid environments.
• International projects In Portugal, Europe and Africa.

Service areas

• IT Unlimited Managed services for a fixed monthly fee, in the Essential (from €395/month + VAT), Premium (from €750/month + VAT, unlimited on-site support) and Premium 365 (from €1,200/month + VAT, with nights, weekends, public holidays and 24/7 monitoring) plans.
• Networks and structured cabling CAT5e, CAT6 and CAT6A, racks, patch panels and fibre optics, Layer 3 switching and PoE.
• Business Wi-Fi Wi-Fi 6 and Wi-Fi 7, high density, indoor and outdoor, captive portal and cloud management.
• Managed cybersecurity Firewalls, VPN, endpoint and server protection, policies and audits.
• Servers and backups Windows and Linux, Active Directory, NAS, redundancy and disaster recovery.
• CCTV, monitoring and consulting Video surveillance, alerting, reporting, premises moves and modernisation.

Request an IT Unlimited proposal or book a technical assessment, with no commitment. If you need a network that does not fail, also discover our business Wi-Fi service with coverage survey, Wi-Fi 6 and Wi-Fi 7, and our helpdesk for teams and users.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or write to sales@dataroad.pt.

*Call to a Portuguese landline.