2022: DataRoad grows 73.30% and joins the Top 5% SMEs

The growth stems from clients' trust on two fronts: day-to-day management of their information systems and the implementation of projects that strengthen security, stability and efficiency. Companies that started with a network project moved on to a full management contract, and clients under contract extended the scope to new sites.

DataRoad and the whole team are grateful for that trust and are committed to maintaining the same high standards in the years ahead.

The pattern we saw in 2021 and 2022 was the shift from “call when it breaks” to the managed services model. With IT Unlimited, the company pays a fixed monthly fee and DataRoad takes responsibility for keeping everything running:

• Preventive and corrective maintenance Problems dealt with before they stop the team.
• Monitoring and alerting Continuous in all plans, 24/7 in Premium 365.
• Reporting System availability and performance reports.
• Immediate response times Remote, on-site and telephone support.

The plans range from Essential to Premium and Premium 365. Find out more about IT Unlimited and its fixed monthly fee.

After two years of strong growth, the focus turned to continuous improvement of technical services and to extending the solutions that deliver:

1. Advanced infrastructure protection.
2. System stability and performance.
3. Fewer failures and outages.
4. Operational efficiency.
5. Support for the growth of clients' businesses.

Growing fast is only worthwhile if the service does not get worse. That is why the increase in clients was matched by a larger technical team, more documented processes and more automation in monitoring. Every client still has its infrastructure documented and known to the whole team, not just to one technician.

In practice, this means three guarantees: requests still receive an immediate response, preventive maintenance is still carried out outside working hours and reports still arrive at the same intervals. It is the same logic that, year after year, leads clients to renew and extend their contracts without any lock-in.

From 2022 to today

The trajectory that began in those years has continued. DataRoad now manages more than 138 sites and 1,321 Ubiquiti devices, is an Apple Technical Partner and supports companies across the country, as well as international clients in Europe and the USA. In 11 years, DataRoad has never suffered a security incident.

A certified technical team, certifications from leading manufacturers and a portfolio of highly complex projects. DataRoad is a premium MSP specialising in IT network management, with its head office in Alfragide and support across the country. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies, and it has experience with eight public bodies and public procurement rules (see IT for the public sector).

DataRoad is today one of the best companies in Portugal for business IT support and for structured cabling and wireless network installation.

• Clínica Lambert: IT Unlimited extended to the new Corroios unit
• Clínica do Lambert: full network management under IT Unlimited
• ReStream: network for the new office in Portugal and IT Unlimited contract
• How the IT Unlimited contract for businesses works

See all our success stories and DataRoad news.

Would you like to see how DataRoad would manage your network and IT estate? Request a no-commitment proposal at sales@dataroad.pt.

More than 10 workstations · support contract · remote, on-site and telephone support.