DataRoad · IT Services and Consulting
IT Unlimited Premium
Office hours cover
The middle plan: everything covered during the working week.
Unlimited support in business hours, 24/7 monitoring and preventive maintenance, with a written service level and a fixed monthly fee.
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IT Unlimited Premium
Unlimited on-site, remote and phone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a proposalUnlimited On-site Support
Call-outs included No hour limits No lock-in
Full Estate Management
Workstations and servers Network and wireless Always up-to-date inventory
Cybersecurity Included
Managed firewall Managed antivirus Backups and data protection
Aggressive SLA
Immediate response to critical incidents 24×7×365 monitoring Dedicated helpdesk
// IT Unlimited Premium
Plan
IT Unlimited PREMIUM
Total support, no limits and no surprises, for companies with 20 to 100 workstations. Your company's IT entirely in our hands — so your business never stops.
Unlimited on-site assistance, with call-outs included and no hour limits. Advanced 24×7×365 monitoring and full estate management, from workstations to servers, network and wireless.
Cybersecurity included, with firewall and antivirus managed by us, and an aggressive SLA with immediate response to critical incidents.
On request
Call-outs and unlimited on-site support included — remote, phone and on-site, at no extra cost. Microsoft 365 management included.
Minimum monthly value applies · No lock-in — you stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) get a tailored proposal — the per-seat value does not apply.
Unlike the Essential plan, here there is no hour counting and no call-out billing: the fee is fixed and predictable, regardless of how many interventions a given month requires.
You get a dedicated helpdesk during business hours and a team that knows your infrastructure by heart — not a different technician on every call, starting from scratch.
Support without limits. Cost without surprises.
Who IT Unlimited Premium is for
Companies with 20 to 100 workstations where an IT outage immediately translates into lost revenue — and where the pay-by-the-hour model has stopped making sense, because you never know what next month will cost.
With Premium, DataRoad takes over the full management of your IT estate: workstations, servers, network, wireless, firewall and backups. One fixed monthly fee covers every intervention, on-site or remote.
What is included
- Unlimited on-site support, with call-outs included
- No hour limits and no lock-in
- Advanced 24×7×365 monitoring
- Full management of the IT estate
- Cybersecurity included (managed firewall and antivirus)
- Aggressive SLA with immediate response to critical incidents
- Dedicated helpdesk during business hours
What if you need permanent coverage?
The Premium helpdesk operates during business hours. If your operation does not stop on weekends or holidays, the right plan is IT Unlimited Premium 365.
Compare the plans
Choose the level of support
your company needs
- Remote and phone support
during business hours - 24/7 monitoring
with automatic alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and phone
- Unlimited on-site support
- with call-outs included
- Advanced 24×7×365 monitoring
- Full IT estate management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No hour limits
- Dedicated helpdesk
during business hours
- Everything included
in IT Unlimited - Support 24h × 7 days × 365 days
- weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Critical operations entrusted to DataRoad’s management
Estates of 20 to 100 workstations where IT cannot fail
Contact us now
Contact Form
Ask DataRoad for a proposal — we handle the rest with a fast, clear answer to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialised technician will contact you the same day.