DataRoad · IT Services and Consulting
IT Unlimited 365
Round-the-clock cover
For operations that do not stop at six in the evening.
Unlimited support 365 days a year, permanent monitoring and preventive maintenance, for a fixed monthly fee with no surprises on the invoice.
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IT Unlimited Premium 365
Unlimited on-site, remote and phone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a proposal24×7×365 Support
Weekends and holidays included Any hour, any day Permanent response
Dedicated Account Manager
Single point of contact IT alignment meetings Knows your operation
Business Continuity
Disaster Recovery plan Backups and replicas Recovery testing
Project Priority
Priority access to projects Network and infrastructure Executive reports
// IT Unlimited Premium 365
Plan
IT Unlimited PREMIUM 365
For companies that can never stop. IT Unlimited Premium 365 is your dedicated IT department, available any hour, any day of the year.
It includes everything in IT Unlimited Premium and adds coverage 24 hours a day, 7 days a week, 365 days a year, with weekends and holidays included.
You get a dedicated technical account manager, periodic strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
On request
Support 24 hours a day, 7 days a week, 365 days a year — for operations that can never stop.
Minimum monthly value applies · No lock-in — you stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) get a tailored proposal — the per-seat value does not apply.
It is the right plan for continuous operations — hospitality, clinics, retail, manufacturing, shared services and companies with teams spread across several time zones.
Beyond permanent support, you get priority access to network and infrastructure projects and executive reports prepared for the board, not for the technical team.
Your IT department. Without the cost of having it in-house.
Who IT Unlimited Premium 365 is for
Companies whose operation has no closing time: a hotel where the Wi-Fi has to work at three in the morning, a clinic open on Saturdays, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In those contexts, a business-hours helpdesk is not enough. Premium 365 guarantees a response at any hour, every day of the year, including weekends and holidays.
What is included
- Everything included in IT Unlimited Premium
- Support 24 hours × 7 days × 365 days
- Weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
More than support
With a dedicated technical account manager, IT stops being a string of one-off requests and starts having a plan: what needs replacing, when, and with what impact on the budget.
Compare the plans
Choose the level of support
your company needs
- Remote and phone support
during business hours - 24/7 monitoring
with automatic alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and phone
- Unlimited on-site support
- with call-outs included
- Advanced 24×7×365 monitoring
- Full IT estate management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No hour limits
- Dedicated helpdesk
during business hours
- Everything included
in IT Unlimited - Support 24h × 7 days × 365 days
- weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that never close — and whose IT doesn’t either
Hospitality, healthcare, manufacturing and shared services, with permanent coverage
Contact us now
Contact Form
Ask DataRoad for a proposal — we handle the rest with a fast, clear answer to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialised technician will contact you the same day.