IT Unlimited Premium 365 — IT Support 24/7, 365 Days
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee, no hours counted
Premium 365: full coverage, 24/7
Nights, weekends and bank holidays
24/7 monitoring with alarm system
For operations that cannot be stopped
24×7×365 support (Premium 365)
Weekends and bank holidays included Any time, any day Permanent answer
Dedicated Account Manager
Single point of contact IT alignment meetings Knows your operation
Business Continuity
Disaster Recovery Plan Backups and replicas Recovery tests
Project Priority
Priority access to projects Network and infrastructure Executive reports
IT Unlimited Premium 365
Plan
IT Unlimited PREMIUM 365
For businesses that can’t afford to stop — ever. IT Unlimited Premium 365 is your dedicated IT department, available at any time, any day of the year.
It includes everything in IT Unlimited Premium and adds coverage 24 hours a day, 7 days a week, 365 days a year, with weekends and bank holidays included.
You’ll have a dedicated technical account manager, regular strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
Fixed monthly fee
Support 24 hours a day, 7 days a week, 365 days a year — for operations that can never stop.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the “from” price does not apply.
It is the recommended plan for ongoing operations — the hospitality sector, clinics, retail, manufacturing, shared services and companies with teams spread across different time zones.
In addition to ongoing support, you have priority access to network and infrastructure projects and executive reports prepared for senior management, rather than for the technical team.
Your IT department. Without the cost of having it in-house.
Who is IT Unlimited Premium 365 for?
Companies whose operations there is no closing timea hotel where the Wi-Fi has to work at three in the morning, a clinic that opens on Saturday, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In such situations, a helpdesk operating during normal working hours is not enough. Premium 365 guarantees a response at any time, every day of the year, including weekends and public holidays.
What is included
- Everything included in IT Unlimited Premium
- Support 24 hours a day, 7 days a week, 365 days a year
- Weekends and bank holidays included
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
More than support
With a dedicated technical account manager, IT ceases to be a series of one-off requests and instead becomes part of a plan: what needs replacing, when, and what impact this will have on the budget.
See also: IT Unlimited vs. retainer, block of hours and outsourcing · 24×7 IT monitoring (Premium 365) and NOC
Compare the plans
Choose the level of support
what your company needs
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Companies that never close — and whose IT departments never do either
Hospitality, healthcare, manufacturing and shared services, with round-the-clock coverage
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Frequently Asked Questions
The most common doubts about IT Unlimited.
What does IT Unlimited Premium 365 include?
Everything that is included in Premium and also coverage for evenings, weekends and holidays. Support and 24/7 monitoring are only available to customers with a 365 Premium contract. Premium 365 prices start at €1,200 per month (+ VAT), depending on the scope. It includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management and remote support.
What influences the price of IT Unlimited Premium 365?
The value depends on the size and criticality of the IT park and network, the number of servers, sites, printers and NAS to manage, critical systems, Apple equipment and the coverage of nights, weekends and holidays. Premium 365 has prices starting from €1,200 per month (+ VAT); the final price is determined in writing after a no-obligation analysis.
What is the difference between Essential, Premium, and Premium 365?
Essential includes remote and telephone support, with on-site visits budgeted separately. Premium includes on-site assistance. Premium 365 adds coverage for nights, weekends, and holidays.
Does the IT Unlimited contract have loyalty features?
The contract is annual and renews automatically, with 60 days’ notice to terminate. There is no commitment beyond that notice period.
Is computer security included?
Yes. Managed firewalls, probes, endpoints, 2FA/MFA, and alarm monitoring are included in the IT Unlimited plans.
How long does it take to respond to support requests?
Response times are immediate and are defined in writing in the SLA, with priorities and scope of coverage.
Does DataRoad support companies outside of Lisbon?
Yes. Our headquarters is in Alfragide and our service covers the entire country. We also provide remote support to international companies and teams without a physical office.
Latest newsand our projects
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DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
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Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.
They helped us to resolve our issues relating to the company’s IT systems, internet access, network-related matters and server maintenance quickly. The problems were obvious, and we are grateful for all the commitment and dedication they have shown to our company in the area of IT support and assistance.