IT Unlimited Essential — Remote and Phone IT Support Plan
Compare the three plans
Essential, Premium and Premium 365 side by side
What each includes and what is left out
Fixed monthly fee, no hours counted
Essential: the essential, the fixed value
Unlimited remote and telephone support
Fixed monthly value per station
Upgrade to Premium when you need to
Remote and Telephone Support
During working hours Certified technicians No waiting or queues
Ticketing Support
Orders portal Order history Priorities by criticality
Guaranteed Response with SLA
Defined response times Priorities by criticality History of each request
Update Management
Security patches System updates Monthly inventory report
// IT Unlimited Essential
Plan
IT Unlimited ESSENTIAL
The solid foundation for small businesses. Remote and telephone support during working hours, provided by certified technicians, with response times guaranteed by an SLA.
We monitor your systems with automatic alerts, apply security updates and patches, and send a monthly report on the status of the IT park.
It's the bare minimum that a reputable company should have: to stop waiting for something to break down before reacting.
Fixed monthly fee
100% Remote and Telephone Plan - remote resolution in minutes, excluding travel time.
No minimum term — stay with us because you want to Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the “from” price does not apply.
The Essential is a plan remote and telephone support. It does not include travel or on-site assistance — and that is precisely what makes it affordable for smaller organisations, given that the vast majority of day-to-day issues are resolved remotely and without waiting times.
If your company requires on-site interventions, complete fleet management or managed cybersecurity, the recommended plan is IT Unlimited Premium.
Start with the essentials. Grow when it makes sense.
See also: IT Unlimited vs. retainer, block of hours and outsourcing
Who is IT Unlimited Essential for
Small businesses that still operate in reactive mode: they call a technician when something breaks, pay by the hour, and are left with no real idea of the actual state of their IT.
The Essential plan replaces this model with a fixed monthly fee that includes remote and telephone support during working hours, permanent systems monitoring and a response with deadlines defined by an SLA.
What is included
- Remote and telephone support during working hours
- Monitoring with automatic alerts
- Incident response with defined SLA
- Update and security patch management
- Monthly IT equipment status report
- Dedicated email and telephone helpdesk
What is not included
On-site visits and support, comprehensive fleet management, managed firewall and antivirus services, and out-of-hours support. All of this is included in the Premium and Premium 365 plans.
Compare the plans
Choose the level of support
what your company needs
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Companies that have professionalised their IT support
They all started by stopping calling a technician only when something breaks down
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Frequently Asked Questions
The most common doubts about IT Unlimited.
What does IT Unlimited Essential include?
Unlimited remote and telephone technical support, with a fixed monthly fee and a written SLA for companies with 10 workstations and an assistance contract. On-site visits are budgeted separately. The Essential plan starts at €395 per month (+ VAT) for 10 workstations, depending on the scope. It includes unlimited helpdesk, PC management, monitoring, patch management, and remote support; it does not include antivirus/EDR or Microsoft 365 management.
What influences the price of IT Unlimited Essential?
The value depends on the number of workstations (from 10), the size of the network, the number of servers, websites, printers and NAS to manage, critical systems and Apple equipment. The Essential has prices from €395 per month (+ VAT) for 10 workstations; the final price is set in writing after a no-obligation analysis.
What is the difference between Essential, Premium, and Premium 365?
Essential includes remote and telephone support, with on-site visits budgeted separately. Premium includes on-site assistance. Premium 365 adds coverage for nights, weekends, and holidays.
Does the IT Unlimited contract have loyalty features?
The contract is annual and renews automatically, with 60 days’ notice to terminate. There is no commitment beyond that notice period.
Is computer security included?
Yes. Managed firewalls, probes, endpoints, 2FA/MFA, and alarm monitoring are included in the IT Unlimited plans.
How long does it take to respond to support requests?
Response times are immediate and are defined in writing in the SLA, with priorities and scope of coverage.
Does DataRoad support companies outside of Lisbon?
Yes. Our headquarters is in Alfragide and our service covers the entire country. We also provide remote support to international companies and teams without a physical office.
Latest newsand our projects
Reliable support and continuous monitoring, at a fixed price.
IT Unlimited Essential — The Essentials Done Right Reliable support and continuous monitoring with the peace of mind of a fixed price.
Public Administration Social Services have once again chosen DataRoad in a public tender for the installation of a business wireless network with 14 access points in an building in Lisbon.
SSAP once again relies on DataRoad: 14 wireless access points, a rack, a firewall and network management with alarm management, after several network projects in Lisbon, Évora, Aljubarrota and São Pedro do Sul.
Centralized IT security: DataRoad protects all customers with the same, unified solution, monitored with alarm management
Centralized and managed firewalls, security probes on each client, and monitoring with alarm notification: the same solution in all companies. In 11 years, DataRoad has never experienced any incidents.
Ubiquiti in Portugal: DataRoad installs and manages UniFi networks since 2015
Since 2015, DataRoad has installed, configured, and managed Ubiquiti unified networks in companies: more than 138 sites, many with immediate redundancy and SLAs, and more than 1321 managed devices.
France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
France Affiches chose DataRoad for a complete IT audit of the network and the systems. The work is done in Paris, at the group's headquarters.
DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
DataRoad projects and success stories
DataRoad blog articles and news
- ReStream: the network of the new office in Portugal and IT Unlimited
- Forward College — IT network and support at the Lisbon campus
- Reltio by SAP — IT maintenance and consulting from IT Unlimited in Lisbon office
- What is an MSP and Why Portuguese Businesses Are Opting for IT Outsourcing
- Magnelusa: IT Unlimited permanent maintenance contract
- Ares Capital: ongoing IT support – IT Unlimited
- IT Assistance and Ongoing IT Support Services – IT Unlimited Contract – Univete SA
- Boost Portugal: IT Unlimited support and monitoring
- PTR Pharma Consulting: IT Unlimited, website and email managed
- Century21 Oeiras: IT support from IT Unlimited
- Harlan & Poston Group: IT Unlimited in Portugal and the UK
- Uriach: monthly IT Unlimited support and systems management
- UP Portugal Chooses DataRoad for Comprehensive IT Support under an “IT Unlimited” Contract”
- IT Unlimited: unlimited IT support for businesses
- Yunit Consulting: IT Unlimited in Lisbon and Porto, 50 vacancies
- IT services for businesses: support and maintenance
- Gesto Energia: IT consultancy and maintenance – IT Unlimited
- SEPLEU: IT infrastructure and IT Unlimited maintenance
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.
DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.