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IT Unlimited — unlimited IT support on a monthly retainer
O IT Unlimited This is DataRoad's service agreement model: a fixed monthly fee that covers your company's IT support, with no tracked hours, no travel costs and no lock-in contract. It is the same service that supports 232 companies in Portugal — hotels, clinics, embassies, offices and multinationals.
You choose the level of coverage, not the number of hours. If the operation runs during working hours, Essential or Premium are sufficient; if it cannot stop at any time, there is Premium 365.
How it works
- Fixed monthly fee — the value does not change with the number of orders.
- No limit on hours on the Premium plans, and with no call-out charges.
- Response times by contract, defined in SLAs and not in verbal promises.
- 24/7/365 proactive monitoring, with alarmist reporting about servers, connections and backups.
- No loyalty scheme no joining fees — we keep the customer through the quality of the service.
- A single interlocutor for helpdesk, networking, cybersecurity, cloud and communications.
Compare the plans
Choose the level of support
what your company needs
Frequently asked questions about IT Unlimited
Is there a minimum term contract?
No. There are no tie-in periods or joining fees. We work to keep our customers through the quality of our service.
Are travel expenses paid separately?
Not on the Premium and Premium 365 plans: travel expenses are included in the monthly retainer.
And outside of working hours?
Monitoring and alarm systems operate 24/7/365 on all plans. Out-of-hours support — nights, weekends and public holidays — is included in Premium 365.
How much is it?
The retainer depends on the number of workstations, servers and the level of coverage chosen. We first carry out an infrastructure audit and send a quote with a fixed price.
How do you switch from your current supplier?
Without stopping the operation, with a documented transition plan. We explain the process step by step in change IT company.
Which companies do you work with?
We work exclusively with businesses and on a contract basis, directly with the end client.
Request an IT Unlimited proposal
Tell us how many workstations and servers you have and what coverage you need. We will carry out the assessment and send you a fixed-price proposal — with no obligation and a response on the same working day.
Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs much more than IT support
