4 min read · DataRoad In summary: Geography continues to decide half of the service. Monitoring and support are done remotely, but cabling, hardware, and network surveys require someone on site. Each region
IT Maintenance and Support
This category brings together DataRoad's content on preventive IT maintenance, meaning scheduled visits and checks designed to detect and correct problems before they cause a breakdown or system outage. Unlike reactive support, which responds to an incident already underway, preventive maintenance includes tasks such as checking the status of disks and server ventilation, physical cleaning of equipment, validation of backups, controlled updating of operating systems and critical software, and reviewing error logs that might indicate an imminent failure. The articles gathered here explain the frequency with which DataRoad recommends these visits depending on the criticality of each client's infrastructure, and present cases where a preventive intervention prevented a multi-day outage that, under a purely reactive regime, would only have been detected after it had already impacted the business. This is a natural complement to any retainer contract or remote support, and not a standalone service. For the continuous monitoring service that underpins this schedule of visits, please consult 24/7 IT Monitoring and Maintenance.
3 min read · DataRoad In summary Microsoft 365 does not back up its data in the way that most companies assume. The responsibility for the data lies with the customer. Most
3 min read · DataRoad In summary: The first hour determines the outcome. Most data definitely lost is lost during recovery attempts, not during the incident. Disconnect the equipment and do not install any software.
3 min read · DataRoad In summary In a clinic, the computer room is a full waiting room. The tolerance for failures is much lower than in an office. Health data is a special category in
3 min read · DataRoad In summary CAE 62201 corresponds to "Consulting activities in information technology" and belongs to CAE Rev.4, in force since 2025. CAE Rev.4 replaced the Rev.3 through Decree-Law No.
3 min read · DataRoad In summary: A firewall controls who talks to whom — it does not replace antivirus, backup, or training for people. The operator’s router is not an enterprise firewall. It does
8 min read · DataRoad In summary: There is no universal answer: server in the office, cloud or hybrid wins in different situations. In our example, 5 years ago, the local server and the hybrid model are close together.
3 min read · DataRoad In summary Most fraud doesn’t exploit software — it exploits haste, hierarchy, and trust. The altered invoice is the most profitable fraud in Portugal and leaves no technical trace.
3 min read · DataRoad In summary: Consulting is not assistance. Assistance solves the problem that arises; consulting seeks the cause and decides what infrastructure the company should have. There are four moments in which
7 min read · DataRoad In summary Backup is having copies. Disaster recovery is getting back to work within an acceptable timeframe. An SME needs both of these things. Everything is decided by two questions: how long