Information systems of Infocapital: Are you looking for the service, and not the project? This article is a news item from DataRoad. If you got here looking for IT services for businesses, that is the page you are interested in.
In this article
- DataRoad has ensured the proper functioning of the systems of... since 2015
- Specialist IT Support – On-Site, Remote, Telephone and Permanent
- Infocapital: video games market reference
- IT Outsourcing Services Provided by DataRoad
- A Decade of Partnership and Proven Results
- DataRoad – Specialists in Professional IT Services
- DataRoad
- About Us, get to know DataRoad
- Our Mission
- What We Do
- Our Edge
- Companies Rely on Us Because:
- Commitment to Excellence
- Find out more
- FAQ — Frequently Asked Questions
- Want “zero worries” about IT? Get in touch with us
- Frequently Asked Questions
DataRoad has ensured the proper functioning of Infocapital SA's information systems since 2015
Our DataRoad well, since 2015, the technology partner responsible for ensuring the smooth operation, stability and security of information systems yes Infocapital SA, one of the largest independent video game distribution companies in Portugal.
With a solid relationship of over a decade, DataRoad has been essential support for the company's technological operations, guaranteeing a fast, secure and always available computing environment.
✅ Specialist IT Support – On-site, Remote, Telephone and Permanent
DataRoad provides Infocapital with a full service of IT outsourcing, offering:
- Specialist technical support
- Local, remote and telephone support
- Rapid incident response
- Strategic consultancy
- Ongoing monitoring of IT infrastructure
We work side by side with the internal IT department, supporting all operational needs, ensuring continuity, security and efficiency.
✅ Infocapital: video games market benchmark
Our Infocapital SA, parent brand of CapitalGames, is a private company with its activity focused on video game distribution for the main platforms on the market.
With specialised teams and various business units, it has become one of the largest independent companies in the sector, with a strong presence in the Portuguese market and international connections.
✅ IT Outsourcing Services Provided by DataRoad
Over the years, DataRoad has ensured a comprehensive set of services critical to Infocapital's operation, including:
🔹 Infrastructure and Servers
- Maintenance and configuration of Windows Server servers
- Administration of SQL Server
- Management of Active Directory
- Management and administration of NAS servers
🔹 Networks and Connectivity
- Administration of switches, wireless networks and routers
- Management of corporate firewalls
- Implementation and maintenance of VPNs
- Installation, auditing and maintenance of computer network
🔹 Virtualisation and Systems
- Maintenance of environments of computer virtualisation
- Implementation of IT security solutions
- Management and maintenance of UPS with up to 64 batteries
🔹 Users and Applications
- Comprehensive IT support for users
- Maintenance and optimisation of workstations
- DNS, website and application service administration
🔹 Consultancy and Technological Evolution
- Planning and implementation of new features
- Ongoing IT consultancy
- Strategic support for the internal IT department
This set of services ensures that Infocapital has a robust, scalable, secure and always-operational IT infrastructure.
✅ A Decade of Partnership and Proven Results
DataRoad is proud to have accompanied Infocapital's evolution and to contribute daily to:
- Reduction of computer incidents
- Increase in user productivity
- Greater digital security
- Improvement of infrastructure performance
- Continuous introduction of new technological solutions
The trust of a client with the size and responsibility of Infocapital confirms the quality, competence and reliability of DataRoad's services.
We thank the customer for their custom and renew our commitment to continuing to provide top-tier IT services, always focused on performance, safety and innovation.
✅ DataRoad – Specialists in Professional IT Services
DataRoad is a company with:
- highly specialised know-how
- Industry-leading manufacturer certifications
- Experienced and certified technical team
- Projects carried out across the Europe and Africa
We operate in the fields of:
- Computer network installation
- IT security and firewalls
- Professional IT support
- IT consultancy
- Networking and infrastructure
- IT asset management
With dozens of enterprise clients and national and international projects, DataRoad is the ideal partner for companies that demand high-performance technology, security and total business continuity.
DataRoad
About Us, get to know DataRoad
Our DataRoad it is a company that specialises in IT services for businesses, offering complete solutions for technical support, infrastructure management, IT networks, IT security and managed IT services (MSP).
With several years of market experience and certifications from leading technology vendors, we operate as strategic technology partner for organisations that require performance, security and operational continuity.
✅ Our Mission
Ensure that companies have computer systems stable, secure and fully operational, allowing them to focus on business growth whilst we look after their entire technological infrastructure.
We work with an approach proactive, based on continuous monitoring, rapid response and constant improvement.
✅ What We Do
DataRoad offers a comprehensive portfolio of professional services in the area of Information Technology:
🔹 IT Support for Businesses
- Remote, on-site and telephone technical support
- Incident and user request resolution
- Daily management of all IT operations
🔹 IT Support Contract – IT Unlimited
- 24/7/365 unlimited support
- Proactive systems monitoring
- Automatic alerting and continuous reporting
🔹 Computer Networks and Structured Cabling
- Installation and certification of CAT5e, CAT6, CAT6A cabling
- Installation of racks, patch panels, fibre optics
- Complete networking projects for offices and businesses
🔹 Enterprise Wireless Networks
- Planning and installation of high-density Wi-Fi networks
- Indoor and outdoor access points
- Captive portals and centralised cloud management
IT Security
- Firewalls, VPNs and advanced protection solutions
- Endpoint, server and network protection
- Security policies and audits
🔹 Servers, Virtualisation and Storage
- Installation and maintenance of Windows and Linux servers
- Active Directory configuration and network services
- NAS installation, backups and redundancy solutions
🔹 IT Consultancy
- Technical audits
- Strategic planning
- Systems modernisation and optimisation projects
✅ Our Edge
DataRoad stands out in the market for:
- ✔ Certified and specialised team
- ✔ Strong, multidisciplinary technical know-how
- ✔ Swift and effective action
- ✔ 24/7 monitoring (Premium 365)
- ✔ Tailored solutions for every business
- ✔ High customer satisfaction and loyalty
- ✔ Projects carried out in Portugal, Europe and Africa
Our priority is always quality, a security and a business continuity of our clients' systems.
✅ Companies Rely on Us Because:
- We have reduced faults and disruptions
- We have increased productivity and performance
- We have reinforced IT security
- We monitor the growth of operations
- We implement modern, scalable technological solutions
- We respond quickly whenever necessary
DataRoad is a reliable technology partner, equipped to support businesses of all sectors and sizes.
✅ Commitment to Excellence
Our commitment is to ensure that every customer has:
- Systems updated
- Secure infrastructure
- Fast and efficient networks
- Permanent technical support
- IT solutions that drive business
DataRoad exists to simplify the technology, increase security and ensure that businesses never stop.
✅ Find out more
FAQ — Frequently Asked Questions
What is DataRoad’s IT Unlimited service?
It is a service provided by monthly IT support which combines monitoring, remote support, alarm management and reporting to ensure the company’s systems continue to operate stably and predictably.
Does IT Unlimited include support for corporate networks and Wi-Fi?
Yes. The service may cover wired/wireless network, connectivity, access points and troubleshooting performance and availability issues, in accordance with the defined scope.
Is there regular reporting and monitoring?
Yes. DataRoad includes reporting and monitoring the IT environment, with a focus on a proactive approach.
For what sort of businesses does this make the most sense?
For companies that value business continuity, quick reply, expected cost and a specialist team providing ongoing IT support.
Want “zero worries” about IT? Get in touch with us
If your company needs monthly IT support, IT outsourcing, network management, monitoring With a team ready to ensure your operations are always up and running, DataRoad has the right solution for you.
➡️ Request a quote from IT Unlimited
➡️ Book a technical assessment
➡️ Speak to a DataRoad expert
Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.
FAQ — Frequently Asked Questions
Since when has DataRoad supported Infocapital?
Since 2015. DataRoad is the technology partner responsible for ensuring the smooth running, stability and security of the information systems of Infocapital SA, one of the largest independent video game distributors in Portugal, in a partnership of more than a decade.
What IT outsourcing services does DataRoad provide to Infocapital?
The service includes management of Windows Server, SQL Server, Active Directory and NAS servers, administration of switches, wireless networks, routers and firewalls, VPNs, virtualisation, UPS systems and full IT support for users and workstations.
How does DataRoad work with an in-house IT department?
DataRoad works side by side with the internal team, supporting all operational needs with on-site, remote and telephone support, rapid incident response and strategic consultancy, to ensure continuity, security and efficiency.
How does the DataRoad IT support contract work?
The contract is annual, with automatic renewal and 60 days notice, for companies with more than 10 workstations. It includes remote, on-site and telephone support and continuous follow-up of the infrastructure, with immediate response times.
DataRoad — ongoing IT support for businesses
Our DataRoad is a Portuguese company specialising in managed IT services (MSP), Based in Alfragide (Lisbon) and with assistance throughout the country. Since 2015, it ensures the smooth operation of the IT infrastructures of companies that cannot stop — hotels, clinics, embassies, universities, multinational companies and demanding SMEs — with a certified technical team, ongoing monitoring and 24/7 support (Premium 365).
DataRoad ensures the ongoing IT support of companies via the service IT UnlimitedUnlimited assistance at a fixed cost, remote and onsite, with proactive monitoring, alarm systems, and preventive interventions. The goal is simple — to prevent problems from even stopping the operation.
DataRoad Services
- IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
- Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
- Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
- Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
- Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
- CCTV video surveillance: video surveillance systems with continuous recording.
- Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
- IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
- Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.
Get in touch with DataRoad
Do you need to upgrade your servers or rethink your infrastructure? We’ll analyse your current setup and provide you with a no-obligation quote.
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Related services
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
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