NewHotel: local and cloud IP-PBX systems:
In this article
- DataRoad implements a hybrid IP-PBX telephone system solution...
- Hybrid IP-PBX solution for maximum flexibility and business continuity…
- On-premise IP-PBX infrastructure + Microsoft Azure cloud: the best of both worlds...
- NewHotel Software – 35 years leading the global hotel industry
- DataRoad's thanks
- DataRoad – IP‑PBX, networking, security and IT services specialists…
- IT Unlimited – Proactive IT support and 24/7 monitoring (Premium 365)
- Frequently Asked Questions
Project details
- Client
- NewHotel
- Sector
- Hospitality
- Intervention
- Structured cabling · Enterprise wireless network · Firewall and security · Servers and infrastructure · IT Unlimited support · VoIP communications
- Year
- 2019
DataRoad implements a hybrid solution of local IP‑PBX telephone systems and Microsoft Azure cloud for NewHotel Software
Our DataRoad was selected by the NewHotel Software, international leader in technological solutions for the hotel sector, for the installation, configuration and operation of two IP‑PBX telephone systems, one in an environment local and another in Microsoft Azure cloud, covering its offices from Lisbon, Braga, Faro and Funchal.
This project reinforces DataRoad's position as a leading technology partner in the development and management of advanced business communications solutions, combining reliability, scalability and full integration with critical systems.
Hybrid IP-PBX solution for maximum flexibility and business continuity
DataRoad will be responsible for the entire technical process, including:
- Complete installation of the two IP-PBX telephone exchanges
- Configuration, parameterisation and integration with existing infrastructure
- Creation and optimisation of ramals, service queues and IVR
- Connection and management of SIP trunk and VoIP operators
- Unified configuration for the Lisbon, Braga, Faro and Funchal offices
- Ongoing maintenance e 24/7 monitoring (Premium 365)
- Ongoing operation and management of the solution
The solution will allow NewHotel Software to improve the quality of its internal and external communications, reduce operating costs and ensure greater flexibility for geographically distributed teams.
Local IP‑PBX infrastructure + Microsoft Azure cloud: the best of both worlds
The architecture proposed by DataRoad combines:
Local central IP-PBX
- Lower latency
- Direct control over the infrastructure
- High operational reliability
Central IP-PBX in the Microsoft Azure cloud
- High availability
- Instant scalability
- Geographical redundancy
- Ideal for remote teams and international operations
The integration of these two layers enables a hybrid solution with superior resilience, redundancy and flexibility, crucial for a global company like NewHotel Software.
NewHotel Software – 35 years leading the global hotel industry
Founded in 1984, NewHotel is recognised worldwide for developing high-quality integrated hotel management software.
With over:
- 3,500 hotels installed
- Presence in 64 countries
- Customers in Europe, Middle East, Africa, the Americas, Caribbean, Asia Pacific and the Atlantic
The company operates in a sector where operational continuity and efficient communication are essential, making this partnership with DataRoad even more strategic.
Discover NewHotel Software here.
DataRoad's thanks
DataRoad thanks NewHotel Software for the trust placed in our team and in our services of:
- IT consultancy
- Installation and management of IP-PBX telephone systems
- Managed IT services
- Computer network maintenance
- Expert technical support
The choice demonstrates DataRoad's credibility, quality and technical capacity to implement complex solutions in companies with global operations.
DataRoad – Specialists in IP‑PBX, networks, security and managed IT services
DataRoad distinguishes itself in the market through its know-how and certifications in:
- Installation of structured computer networks
- On-premise and cloud IP-PBX telephone systems
- IT security
- IT consultancy and auditing
- IT asset management
- Corporate wireless networks
- Redundancy and business continuity solutions
- Managed IT services with 24/7 monitoring (Premium 365)
With a certified team and extensive experience in national and international projects, DataRoad guarantees reliable, scalable and high-performance technological solutions.
IT Unlimited – Proactive IT support and monitoring (24/7 on Premium 365)
DataRoad complements this project with its services IT Unlimited, which include:
- 24/7 system monitoring (Premium 365)
- Alarmism and early incident detection
- Remote and local support
- Full availability reports
- Continuous administration of the client's infrastructure
This approach ensures that the IP-PBX solution remains stable, optimised and fully operational.
Other DataRoad projects
- Lambert Clinic: IT Unlimited at the new Corroios branch
- IT Unlimited IT support for businesses
- ReStream: the network of the new office in Portugal and IT Unlimited
- Lambert Clinic: IT Unlimited and comprehensive network maintenance
See all Success stories from DataRoad and is News and projects.
Have you explored the full potential of the cloud? DataRoad helps companies migrate and get the most out of Microsoft 365 and cloud solutions. Learn about our Microsoft 365/Cloud services.
FAQ — Frequently Asked Questions
What telephony solution did DataRoad install for NewHotel Software?
DataRoad installed, configured and operates two IP-PBX telephone systems, one on-premises and one in the Microsoft Azure cloud, covering the NewHotel Software offices in Lisbon, Braga, Faro and Funchal.
What is a hybrid IP-PBX system?
A hybrid solution combines a local IP telephone system with one in the cloud. It gives business communications flexibility and continuity, with scalability and integration with critical systems, as at NewHotel Software.
Why use a telephone system in the Microsoft Azure cloud?
A telephone system in the Microsoft Azure cloud complements the local system, offering flexibility and scalability for offices in several cities. In the NewHotel project, it covers four offices in Lisbon, Braga, Faro and Funchal.
Does DataRoad provide VoIP communications services to companies?
Yes. DataRoad installs and operates VoIP business communications solutions, combining reliability, scalability and integration with critical systems. It has 11 years in the market, 232 clients and support across the whole country.
DataRoad — IT services for businesses
Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.
No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.
DataRoad Services
- IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
- IT support for businesses: helpdesk with a ticketing system and defined response times.
- Computer networks and structured cablingDesign, installation and certification.
- Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
- Cybersecurity and firewalls: Perimeter protection and secure remote access.
- Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.
Get in touch with DataRoad
Are you thinking of migrating to Microsoft 365, or would you like to organise what you already have more effectively? We’ll analyse your situation and provide you with a no-obligation proposal.
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