Choosing the right IT company is a decision that affects the day-to-day running of the whole organisation. A good partner prevents problems and keeps the business moving; a bad partner costs time, money and stress.
IT Maintenance and Support
This category brings together DataRoad's content on preventive IT maintenance, meaning scheduled visits and checks designed to detect and correct problems before they cause a breakdown or system outage. Unlike reactive support, which responds to an incident already underway, preventive maintenance includes tasks such as checking the status of disks and server ventilation, physical cleaning of equipment, validation of backups, controlled updating of operating systems and critical software, and reviewing error logs that might indicate an imminent failure. The articles gathered here explain the frequency with which DataRoad recommends these visits depending on the criticality of each client's infrastructure, and present cases where a preventive intervention prevented a multi-day outage that, under a purely reactive regime, would only have been detected after it had already impacted the business. This is a natural complement to any retainer contract or remote support, and not a standalone service. For the continuous monitoring service that underpins this schedule of visits, please consult 24/7 IT Monitoring and Maintenance.
Many companies only look for IT help after a serious problem — data loss, an attack, days of downtime. But warning signs usually appear well before. If you recognise several of the following points, it is likely
When comparing IT support proposals, there is one acronym that makes all the difference: SLA – Service Level Agreement, or service level agreement. It is the difference between "we try to help when we can" and "we commit in writing"
As a company grows, the moment of decision arrives: whether to hire an in-house IT technician or to use an IT outsourcing company. Both paths have advantages, and the right choice depends on the size, of the
One of the first questions any manager asks is simple: how much does it cost to have IT support for my company? The honest answer is "it depends" — but it depends on concrete factors that can be understood and compared. In this article
3 min read DataRoad Summary The first hour determines the outcome. Most definitively lost data is lost during recovery attempts, not the incident itself. Turn off the equipment and do not install recovery software over
3 min readDataRoadIn short, backup and disaster recovery are not the same thing — having copies does not guarantee that the company can resume operations.The 3-2-1 rule: three copies of the data, on two types of media, with
Procura o serviço, e não o projeto? Este artigo é uma notícia da DataRoad. Se chegou aqui à procura de Serviços informáticos para empresas, é essa a página que lhe interessa. 6 min de leituraDataRoadNeste artigoDataRoad garante
2 min readDataRoadIn this articleDataRoad chosen by Clínica Lambert for total IT support,…DataRoad services implementedWhy DataRoad?IT Unlimited: proactive IT supportProject sheetClientClínica LambertSectorHealthcareInterventionEnterprise wireless network · Firewall and security · Servers and infrastructure · IT support
4 min readDataRoadIn this articleProfessional IT Services and Unlimited IT Support for…Certified and Experienced Technical TeamProfessional IT Services AvailableUnlimited IT Support Plans – No Lock-in PeriodOther Specialised IT SolutionsDataRoad – Your Technological PartnerAlso discover:Find out moreFAQ —