7 min read · DataRoad In summary: The biggest risk on a trip isn’t the hotel Wi-Fi: it’s the lost laptop without a password and the account without MFA. With encrypted disk (BitLocker in Windows, FileVault
IT Maintenance and Support
This category brings together DataRoad's content on preventive IT maintenance, meaning scheduled visits and checks designed to detect and correct problems before they cause a breakdown or system outage. Unlike reactive support, which responds to an incident already underway, preventive maintenance includes tasks such as checking the status of disks and server ventilation, physical cleaning of equipment, validation of backups, controlled updating of operating systems and critical software, and reviewing error logs that might indicate an imminent failure. The articles gathered here explain the frequency with which DataRoad recommends these visits depending on the criticality of each client's infrastructure, and present cases where a preventive intervention prevented a multi-day outage that, under a purely reactive regime, would only have been detected after it had already impacted the business. This is a natural complement to any retainer contract or remote support, and not a standalone service. For the continuous monitoring service that underpins this schedule of visits, please consult 24/7 IT Monitoring and Maintenance.
7 min read · DataRoad In summary: The external attack surface is everything your company has visible on the internet: open ports, management panels, VPNs, firewalls, domains, subdomains, and email addresses.
7 min read · DataRoad In summary NOC monitors that everything is working (internet, servers, disks, backups). SOC monitors that someone is attacking (strange access, malware, compromised accounts). A SME with 10 to 200 employees
7 min read · DataRoad In summary: In the cloud, Microsoft protects the data centers, servers, network, and operating system. Your company remains responsible for four things: data, accounts, access, and security.
7 min read · DataRoad In summary GDPR is not just a legal issue: Article 32 requires concrete technical measures — encryption, confidentiality, the ability to recover data and regular testing. A personal data breach
7 min read · DataRoad In summary Almost all companies have team emails leaking data from other sites. The problem isn’t the email showing up: it’s the same password being used on the
7 min read · DataRoad In summary: An IT inventory answers five questions: what equipment do we have, what software and licenses do we pay for, what accounts exist, what contracts tie us down, and where the data is located.
7 min read · DataRoad In summary An emergency (or "break-glass") account is a global administrator account in Microsoft 365 reserved for a single scenario: when the normal administration accounts stop working. Microsoft
7 min read · DataRoad In summary Windows 365 is a complete Windows PC that lives in a Microsoft data center and can be used from any computer, tablet or mobile phone with internet access.
7 min read · DataRoad In summary: A backup is only as good as the replacement. "It worked" means that the copy was made — not that it works when you need it. Ask your provider