2020 Public Contract: Massamá and Monte Abraão chooses DataRoad

Public Contract 2020: Massamá and Monte Abraão:

2 min read · DataRoad

Our Union of Parishes of Massamá and Monte Abraão chose DataRoad, through public contract, for the provision of IT services and IT consultancy, with an annual contract covering the management of information systems across different geographical locations of the local authority.

Scope of the public utility contract

The established contract covers the entirety of the Union of Parishes' technological infrastructure, with a support model designed for public bodies with multiple locations:

• Expert IT support to the workstations of all services;
• Server management, wireless networks and printing equipment in each location;
• Internet connectivity management of all the buildings covered;
• Monitoring, remote support, alarm notification and 24×7 reporting (Premium 365).

Why public sector bodies need continuous IT support

A local authority or parish council provides direct services to citizens — customer service, document issuance, administrative management — which depend on the permanent availability of IT systems. Unlike a private company, an IT outage in a public institution has an immediate impact on public service delivery.

Therefore, the public contract model established with the Union of Parishes of Massamá and Monte Abraão includes continuous monitoring and support available every day of the year, making it possible to identify and resolve problems in any of the covered geographical locations before they affect the public service.

IT services for the public sector

DataRoad has consolidated experience in public contracts for the provision of IT services, including:

• IT consultancy and technological infrastructure planning;
• Multi-site technical support, with local, remote and telephone response;
• Management of computer networks and network equipment;
• Regular system availability and performance reports.

Benefits for the customer

• Computer support available 24×7, 365 days a year (Premium 365);
• Unified systems management across multiple geographical locations;
• Reduction of the risk of interruption in service delivery to citizens;
• Specialised team certified by various manufacturers in the IT field.

DataRoad thanks the Union of Parishes of Massamá and Monte Abraão for choosing our IT consultancy, IT support, and computer network management and maintenance services.

Other DataRoad projects

• Lambert Clinic: IT Unlimited at the new Corroios branch
• IT Unlimited IT support for businesses
• ReStream: the network of the new office in Portugal and IT Unlimited
• Lambert Clinic: IT Unlimited and comprehensive network maintenance

See all Success stories from DataRoad and is News and projects.

Would you like to simplify your company’s IT management? DataRoad offers a full range of IT services, tailored to the needs of each business. Find out about our IT services for businesses.

FAQ — Frequently Asked Questions

What services does the contract of the Massamá e Monte Abraão parish union with DataRoad cover?
It covers IT support for the workstations of all services, management of servers, wireless networks and printing equipment at each location, and management of internet connectivity for all buildings.

Why do public bodies need continuous IT support?
A parish council provides direct services to citizens, such as customer service and issuing documents, so it depends on available and reliable IT systems with continuous support.

A monitorização 24×7 está incluída neste contrato?
O contrato inclui monitorização, suporte remoto, alarmística e reporting 24×7, 365 dias por ano, ao abrigo do plano Premium 365. Este nível é exclusivo desse plano IT Unlimited.

Does DataRoad serve public bodies with several locations?
Yes. The DataRoad support model was designed for public bodies with multiple locations, such as the Massamá e Monte Abraão parish union, under a single contract.

DataRoad — IT services for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.