Computer maintenance plan for companies — 24×7 support in Premium 365

DataRoad is a certified, accredited and experienced provider of IT services for businesses, operating as an MSP (Managed Services Provider)

Whatever your needs, we have the experience and technical resources in the IT sector to provide the best IT support for businesses.

You can count on our team, which has experience in business IT, expertise and technical certifications in a range of areas.

So that your company can concentrate and focus on its core business without having to worry about IT.

Experience, expertise and technical certifications in the IT sector, at your company’s disposal.

We have a specialist, certified IT team with many years’ experience in the market in the areas of systems implementation, IT security and maintenance, as well as user support.

Most companies have sophisticated information systems, comprising servers, backups and security systems.

However, serious shortcomings remain, as the majority of systems do not undergo any form of ongoing or scheduled maintenance.

What is the risk to your business if you lose data or are unable to use your IT system for a significant period of time?

Our services aim to prevent such errors and failures from occurring through continuous monitoring (24×7, Premium 365) of your information system and the preventive resolution of problems.

We are able to provide comprehensive IT support by offering the IT services essential for your business’s day-to-day running, with no limit on hours, travel included and no long-term commitment.

We provide remote monitoring and alerting for your IT systems and services, as well as reporting on their availability through remote maintenance of workstations and corporate servers.

Last but not least, we provide remote backups and protection for workstations and servers, with full remote auditing and management of these systems.

We guarantee IT services which are designed to ensure the stability and smooth running of your IT systems, so that you can put IT issues and problems behind you. We draw on our extensive experience, with a technical team certified by leading manufacturers and with expertise in support and implementation within the IT services sector.

Our IT support contracts and IT services
” IT Unlimited “

Monitoring, Preventive and Proactive Alarms

• Preventative, continuous and remote monitoring of the information system, so that we can detect anomalies before they occur;
• Early detection of issues relating to backups, security and intrusions, hardware problems, performance issues or services that are not operational, updates and patches, to ensure the continuity of your business;
• Sending alerts in the event of serious faults so that problems can be rectified immediately;
• Detailed monthly reports so you can keep track of the status of your information system, updates and backups;
• Proactive rather than reactive IT assistance and support for user and system issues.

Helpdesk / Service Desk – On-site, Remote and Telephone User Support

• Unlimited access to our Helpdesk so that your company never has to stop and can focus on your business;
• Unlimited on-site, telephone and remote support at no extra cost;
• Immediate solutions to your problems via remote support, so you can keep working at all times;
• Support for your staff anywhere in the world via the remote support system; all that is required is an internet connection;
• We manage your partners: Internet service providers, voice service providers, web hosting providers and email providers.

Certifications, Expertise and Experience

• Services provided by information systems engineers who are certified by Microsoft, Cisco, Ubiquiti and others, and who have extensive experience in information systems;
• We have a detailed understanding of your information system and are aware of the status of your current system via a monitoring agent, enabling us to resolve issues immediately.

No Loyalty Schemes

• Support plans with fixed monthly fees and unlimited support, so your costs always remain the same.
• Monthly, quarterly or annual payments with no commitment required.

DataRoad is a company with specialist expertise, extensive experience and certifications from various manufacturers in the fields of IT, computer network installation, IT security and professional services, as well as IT certification for businesses.

We provide a team of specialists and showcase a range of projects we have already completed in the areas of IT support, computer network installation and the management of corporate IT infrastructure.

DataRoad provides proactive IT services, including monitoring, alerting and reporting on the availability of its clients“ information systems, through its ”IT Unlimited” service.

For more information, please contact us at: +351 211 459 950 (national landline call)

DataRoad is a company with specialist expertise, extensive experience and a range of certifications from various manufacturers in the fields of IT, network installation, IT security and professional services, as well as IT qualifications for businesses.

We provide a team of specialists and showcase a range of projects we have already completed in the areas of IT support, computer network installation and the management of corporate IT infrastructure.
DataRoad’s aim is to provide high-quality IT support and consultancy services that meet or exceed all client requirements in an efficient, cost-effective and timely manner.

As an MSP (Managed Service Provider), DataRoad will support all of its clients“ IT systems. We provide proactive IT services, including monitoring, alerts and reporting on the availability of our clients” IT systems, through our “IT Unlimited” Premium and Premium 365 x 7 x 24h services.

These strengths make us a valuable partner in the field of IT services, and our extensive knowledge base also adds value to our clients’ various projects in the areas of networking, IT support and IT consultancy.

DataRoad is an information technology company operating as an MSP, with specialist expertise and extensive experience in the IT sector, holding various certifications from a number of leading manufacturers.  We guarantee a team of specialists certified in the fields of IT support, IT network installation and the management of corporate IT infrastructure, providing managed IT services.

DataRoad provides proactive IT services, Networking services, Service Desk and Helpdesk, IT consulting coupled with monitoring, alarm notification and reports on the availability of the information systems of its customers, with its “IT Unlimited” IT support contract available 24×7 365 days (Premium 365).

Find out more about our IT Unlimited service here
Managed IT services for businesses
IT services and IT maintenance for businesses

FAQ — Frequently Asked Questions

What is an IT maintenance retainer for companies?
It is a support contract at a fixed monthly cost with continuous, scheduled maintenance of systems instead of one-off call-outs. At DataRoad the model is called IT Unlimited, with no limit on hours and travel included.

What services does the maintenance retainer include?
It includes remote monitoring and alerting of systems and services, availability reporting, remote maintenance of workstations and servers, remote backups and protection of workstations and servers, with full remote auditing and management.

Does preventive maintenance help avoid data loss?
Yes. Continuous monitoring and preventive problem resolution aim to stop errors and failures before they cause data loss or long system downtime. 24/7 monitoring is exclusive to the Premium 365 IT Unlimited plan.

How much does the IT maintenance retainer cost and how long is the contract?
The contract is annual, with automatic renewal and 60 days notice, for companies with more than 10 workstations. Essential starts from 395 €/month + VAT (10 workstations), Premium from 750 €/month + VAT and Premium 365 from 1,200 €/month + VAT.