Windows 10 unsupported: On 14 October 2025 Microsoft stopped releasing free security updates for Windows 10. Computers still turn on, Office still opens, and so many
IT Maintenance and Support
This category brings together DataRoad's content on preventive IT maintenance, meaning scheduled visits and checks designed to detect and correct problems before they cause a breakdown or system outage. Unlike reactive support, which responds to an incident already underway, preventive maintenance includes tasks such as checking the status of disks and server ventilation, physical cleaning of equipment, validation of backups, controlled updating of operating systems and critical software, and reviewing error logs that might indicate an imminent failure. The articles gathered here explain the frequency with which DataRoad recommends these visits depending on the criticality of each client's infrastructure, and present cases where a preventive intervention prevented a multi-day outage that, under a purely reactive regime, would only have been detected after it had already impacted the business. This is a natural complement to any retainer contract or remote support, and not a standalone service. For the continuous monitoring service that underpins this schedule of visits, please consult 24/7 IT Monitoring and Maintenance.
IT hardware audit checklist: Almost every company with more than ten workstations has equipment that no one quite knows what it's for, user accounts belonging to people who have already left, and a backup.
Proactive monitoring vs reactive support: There are two ways to find out that your company server's disk is full. The first is for email to stop working at nine in the morning and someone to call the
Preventive vs. corrective maintenance in an SME: Most companies only discover they had an IT problem when the problem has already brought them to a halt. A server that stops responding at nine in the morning, a printer
How to choose an IT support company: Choosing the right IT company is a decision that affects the day-to-day running of the entire organisation. A good partner prevents problems and keeps the business moving; a
10 signs that the company needs IT support: Many companies only look for IT help after a serious problem — data loss, an attack, days of downtime. But warning signs usually appear
What is an SLA in IT support: When comparing IT support proposals, there is one acronym that makes all the difference: SLA — Service Level Agreement, or service level agreement. It is the difference between
Internal IT support vs. outsourcing: As a company grows, the time comes to make a decision: hire an in-house IT technician or use an IT outsourcing company? Both paths have advantages, and the choice
How much does IT support cost for a company: One of the first questions of any manager is simple: how much does it cost to have IT support for my company? The honest answer is "it depends" — but it depends on concrete factors
9 min readDataRoadIn this articleThe IT Unlimited model: the third way in IT supportAll DataRoad IT servicesPartners and certifications that elevate your infrastructureResponse times (SLA) you can count onNational and international coverageWhy