BeHotel Lisboa: permanent IT support and management

BeHotel Lisboa: suporte e gestão informática:

3-minute read DataRoad

O BeHotel Lisboa **** chose DataRoad to ensure IT support, IT maintenance and the ongoing management of all its information systems, through an annual monthly assistance contract IT Unlimited. The agreement covers the hotel's workstations, wireless network, printing equipment, servers and internet connectivity.

What the service includes at BeHotel Lisboa

The IT Unlimited contract established with BeHotel Lisboa was designed to guarantee operational continuity in a hotel environment, where any IT failure has a direct impact on the guest experience and on the reception, housekeeping and back-office teams. The service includes:

• Permanent technical support to the workstations used by the different hotel departments;
• Management and maintenance of the wireless network, essential for both internal operations and the connectivity offered to guests;
• Server and print infrastructure maintenance, ensuring the availability of hotel management systems;
• Proactive monitoring, remote support, alarms and reporting, to identify and resolve issues before they affect operations.

Why proactive IT management is critical in the hospitality industry

A hotel operates 24 hours a day, every day of the year, which makes the stability of IT systems an operational requirement, not merely a technical one. A failure in the wireless network or the property management system (PMS) can affect check-in, billing or guests' connectivity experience in real time.

Therefore, continuous monitoring and remote support make it possible to detect anomalies — network outages, overloaded servers, equipment with degraded performance — before they turn into visible disruptions for guests and staff.

Alarming and regular reporting also give hotel management visibility into the state of its infrastructure, allowing them to plan replacements and investments based on real data rather than just reacting when a problem arises.

IT services for the hotel industry

DataRoad has consolidated experience in supporting hotel units in Portugal, with a set of services adapted to the specific needs of the sector:

• IT support and ongoing assistance for workstations, reception and back office;
• Installation, configuration and maintenance of guest and internal operation wireless networks;
• Server management, printing systems and internet connectivity;
• IT consultancy and cybersecurity projects applied to the hotel sector.

Benefits for the customer

• Continuidade operacional, com deteção antecipada de problemas antes que afetem hóspedes;
• Stable wireless network, essential for the guest experience and internal processes;
• Specialised team certified by various manufacturers in the field of networking and IT security;
• Regular reporting that supports technological infrastructure investment decisions.

We thank BeHotel Lisboa for their trust in DataRoad's IT consultancy, IT support and network management services.

Outros projetos da DataRoad

• Lambert Clinic: IT Unlimited at the new Corroios branch
• IT Unlimited IT support for businesses
• ReStream: the network of the new office in Portugal and IT Unlimited
• Lambert Clinic: IT Unlimited and comprehensive network maintenance

Veja todos os casos de sucesso da DataRoad and is notícias e projetos.

Do you run a hotel? DataRoad has extensive experience in implementing networks and providing IT support for hotels. Take a look at our IT services for hotels.

DataRoad — ongoing IT support for businesses

A DataRoad it is a empresa premium de serviços informáticos geridos (MSP), com sede em Alfragide e assistência em todo o país. Há 11 anos que assegura a infraestrutura de IT de organizações que não podem parar — organismos públicos, embaixadas, hotéis, clínicas e empresas exigentes — com equipa técnica certificada, monitorização permanente e um modelo de suporte ilimitado, o IT Unlimited. São 232 clientes com contrato e a certificação Top 5% PME, atribuída pela scoring.pt.

No IT support, a DataRoad assume a informática da empresa por inteiro: helpdesk com sistema de tickets, assistência remota e no local, gestão de servidores e Microsoft 365, cópias de segurança, cibersegurança e monitorização proativa.

DataRoad Services

• IT Unlimited — suporte informático ilimitado: assistência ilimitada por mensalidade fixa, com monitorização permanente e alarmística.
• IT support for businesses: helpdesk com sistema de tickets e tempos de resposta definidos.
• Computer networks and structured cabling: projeto, instalação e certificação.
• Enterprise wireless networks: estudo de cobertura, Wi-Fi 6 e Wi-Fi 7, gestão centralizada.
• Cybersecurity and firewalls: proteção perimetral e acessos remotos seguros.
• Informática para o setor público: experiência com oito entidades públicas e com as regras da contratação pública.