IP phone system from ~€20 per extension/month in the cloud, or on-premises paid back in 3 to 4 years: what drives the price. No-commitment proposal.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Paying for a new phone system and still living with dropped calls, customers left on hold and a bill nobody can predict is the worst communications investment a company can make. An IP phone system costs from around €20 per extension per month in the cloud, or an initial investment of a few thousand euros for an on-premises system. DataRoad - IT Services and Consulting, headquartered in Alfragide with support across Portugal, fixes that price after checking the network that will carry the voice, and then manages the system under contract.
| Reference | Value |
|---|---|
| Cloud PBX, small business | from ~€20 per extension/month |
| Typical cloud threshold | up to ~50 extensions |
| Payback on an on-premises system | from the 3rd or 4th year, above that threshold |
| Existing numbers | kept: number portability is a legal right |
In the cloud, you pay a monthly fee per extension. You buy no server and manage no licences; updates and maintenance are included and capacity grows with the team. The bill combines the fee, call charges, IP handsets (bought once) and installation. It is the natural choice up to around fifty extensions, for companies with several sites or many remote staff.
In your own rack, you buy hardware and licences and then pay only call charges and an annual maintenance contract. After three or four years it usually costs less than the cloud, and it is unavoidable where isolation, integration with internal systems or reuse of an old PBX is required.
The full analysis is in cloud or on-premises PBX: decision criteria.
Because VoIP is real-time traffic. Without priority set on the switches and firewall, without a stable connection and, ideally, without redundancy, the new PBX inherits the old one's dropouts. On a managed, well-sized network a configuration change is enough; on an ageing, unmanaged network it has to be fixed first. DataRoad always assesses the network before proposing telephony.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviewsWith three answers: number of extensions, simultaneous calls and the features you genuinely need. If the network raises doubts, we audit it first: we would rather fix the network than install a system doomed to fail. The phone system is then managed under the IT Unlimited contract by the same team that runs the network, for companies in Portugal and international businesses operating here.
See our managed IP phone system: installation, number porting and support, in the cloud or on premises.
In the cloud, ten extensions cost from around €20 each per month, plus handsets and installation. On premises, there is an initial investment that typically pays for itself in three years. DataRoad compares both scenarios over five years, the right horizon for the decision, and sets out the result in writing.
No. The law guarantees number portability and DataRoad handles the process with the carrier. Customers keep calling the same number during and after the switch. Whatever proposal you receive, insist that porting is included in writing.
Not always, but it does mean checking it. Voice needs traffic priority on the switches and firewall and a stable connection. On a managed network a configuration change is enough; on an old, undocumented network, DataRoad recommends fixing it before installing the phone system.
No, provided the system is configured properly. Calls divert automatically to pre-defined mobiles and reception keeps answering. That scenario is tested on go-live day, before the system enters production.
Yes, for sales and customer service teams. Recording helps resolve complaints and train staff. Before switching it on, the GDPR rules are set: notice to callers, retention period and who may listen to recordings.
No. DataRoad does not supply standalone equipment or carry out one-off jobs. The system is installed and managed within an IT Unlimited contract, for companies with more than 10 workstations, with full responsibility for the environment: network, voice and workstations under one team.
Tell us how many extensions you have and what the system needs to do. We will reply with a no-commitment proposal.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950 * or email sales@dataroad.pt.
*Call to a Portuguese landline.
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Partners and certifications
DataRoad · Cloud and Microsoft 365
Microsoft 365 and cloud managed as critical infrastructure: protected accounts, reviewed licences and data backed up off-site.
We do IT right.
We organise your cloud environment securely and without interruption.
More than 10 workstations · support contract · remote, on-site and phone support
DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.
