Server down, RAID failed or files encrypted? DataRoad recovers business data from a block-level image and verifies every file. No-commitment proposal.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
A server that will not boot, a RAID that has lost its second disk or folders encrypted by ransomware stop invoicing, block processes and put legal obligations at risk, and the first few hours decide whether it is a scare or a permanent loss. DataRoad - IT Services and Consulting recovers business data from servers, RAID arrays, NAS, workstations and systems hit by ransomware, always working from a block-level image, and returns verified files to production. The service is reserved for companies with an IT Unlimited contract.
| Situation | Usual cause | DataRoad intervention |
|---|---|---|
| Server will not boot | Controller, boot sector, file system or configuration; the data is, as a rule, intact | Disks mounted in a controlled environment, extraction and service restored without touching the originals |
| RAID degraded or with two failed disks | RAID 5 tolerates one disk; with the second, the volume disappears, and the first had failed weeks earlier without warning | Array rebuilt from images, never on the source disks |
| Ransomware | Shared folders and servers encrypted | Scope measured, variant identified, copies and versions analysed, rebuild from the last clean state |
| Backups that will not restore | Missing volumes, shorter retention than assumed, destination also encrypted | Rescue of what exists and a backup routine left working and tested |
| Laptops, workstations and external drives | Deletion, formatting, lost partitions, damaged system | Fast action, because on SSDs TRIM reduces the chances within a short time |
In a ransomware attack we also tackle the source, in parallel: the entry point, the credentials used and what to close so it does not happen again.
When there is physical damage. Scratched platters, broken read heads, burnt electronics or a clicking disk require opening in a clean room; handling them outside that environment reduces the odds. DataRoad does not have a clean room and tells you so straight away.
We refer you to partner laboratories and manage the process: preparing the shipment, technical follow-up, checking what comes back and integrating the information into your systems. We do not charge for attempts we know we should not make.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
★★★★★ 5,0 · 52 Google reviewsEvery recovery is the price of prevention that did not exist. With IT Unlimited, backups are monitored and put to the test with real restores, and monitoring detects a degrading disk weeks before it stops. Replacing a disk in time costs a small fraction of a recovery.
To go further, read the guide to the first hours after data loss.
A logical failure on a server or RAID is normally resolved the same day or the next. When there is physical damage and the media has to go to a lab, allow from a few days up to two weeks. The initial assessment arrives within a few hours and tells you in writing what we expect to recover, how likely it is and how long it will take, before any decision.
Logical recovery carried out by DataRoad has a predictable cost, quoted after the assessment. Clean-room recovery, carried out by a partner lab, is considerably more expensive and depends on the physical condition of the media. Either way, the price is known before work starts, and we do not charge for attempts we know should not be made.
No, nobody can honestly guarantee 100%. With a recent logical failure and equipment switched off in time, the recovery rate is very high. On an SSD after deletion, or a disk that kept running with damaged sectors, it may be partial. We tell you what we expect to recover before accepting the job.
Recovery may still be possible, but this case proves that a backup on the same network is not protection. We look for versions out of the attack's reach, such as cloud retention, snapshots or previous versions, and assess what can be rebuilt from other sources. In parallel we close the entry point and then redesign the backup architecture.
Yes, data recovery is provided within an IT Unlimited contract, for companies with more than 10 workstations. We do not do one-off jobs or sell stand-alone equipment, because we take full responsibility for the client's environment, including the backups that stop it happening again. The contract is annual and no tie-in.
No, DataRoad works only with companies and does not recover data from personal devices. For privately owned disks, laptops or phones, we refer you to specialist labs that deal directly with individuals. This rule lets us give full priority to companies under contract, where every hour of downtime has a direct cost to the business.
Data recovery is part of DataRoad's managed IT services.
Do not risk any further operations on the equipment. We will tell you clearly whether the case is ours or a lab's and prepare a no-commitment proposal so that this does not happen again.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
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Partners and certifications
DataRoad · Managed cybersecurity
Security is proven over years, not promises. Managed firewalls, MFA, endpoint protection and tested backups, the same standard for every client.
We do IT right.
IT Unlimited reduces risk and shows in writing what changed.
More than 10 workstations · support contract · remote, on-site and phone support
DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.
