Almost every IT provider says it responds quickly. Few show how they measure it. These are the five signals a decision-maker can ask for and verify.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Almost every IT provider says it responds quickly. Few show how they measure it. For a decision-maker, support quality comes down to five signals you can ask for and verify: time to first response, priorities and deadlines set by contract, the history of every request, a customer rating after each closure and a written monthly report. At DataRoad, the average support response time is under 10 minutes.
Time to first response. It is the moment your team stops being alone with the problem. At DataRoad, remote and phone support responds immediately and the average response time is under 10 minutes. An IT Unlimited contract does not count hours, so asking for help early never costs more.
Every request enters a portal with history and priority, and response times are defined in the SLA in the contract, per plan. If a request is waiting for our reply, the team receives an internal alert. Nothing depends on one person’s memory.
After we close a request, the customer receives an email with a one-click rating. A negative rating opens an internal task to recover the customer within 24 hours, with management follow-up. On Google, DataRoad has a 5.0 average customer rating.
An up-to-date inventory of your IT estate, a monthly report of what was done and an equipment renewal plan so you can decide with numbers. IT Unlimited Premium 365 also includes regular alignment meetings.
We show you the portal, each plan’s deadlines and a sample monthly report, with no obligation. Discover IT Unlimited or talk to us through the contact page.
More than 10 workstations · support contract · remote, on-site and phone support. Call +351 211 459 950 * or write to sales@dataroad.pt.
*Call to a Portuguese landline.
Chosen by respected and international companies
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Partners and certifications
DataRoad · IT Unlimited
One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month.
We do IT right.
Automated, monitored backups stored off site.
