Twenty people idle for two hours because of a full disk. With monitoring, the same disk raised an alert twelve days earlier and was fixed overnight.
More than 10 workstations · support contract · remote, on-site and phone support
For decision-makers short on time.
Twenty people idle for two hours is a working day thrown away. That is what a full disk cost a company with no monitoring. In proactive monitoring vs reactive support, the difference is not in the provider's price. It is in the time your team spends unable to work. With monitoring, the same disk triggered an alert twelve days earlier and was dealt with overnight.
Here is the same problem handled two ways.
| Problem | Waiting for someone to call | With a NOC watching |
|---|---|---|
| File share out of space | Tuesday, 9:12: the server refuses to save. Accounting is blocked. The engineer is contacted at 10:30, space freed at 11:00. 20 people, two hours lost. | Warning at 80%, twelve days earlier. Ticket opened automatically. Clean-up done overnight. Impact: none. |
| Nightly backup failing | 21 days without anyone noticing. The server fails and the latest valid copy is three weeks old. | Alert at the first failure, fixed the next day. Never more than 24 hours without a backup. |
| Unstable access point | Months of "the internet is slow" without anyone suspecting the device. | The graph shows 40 daily drops on the same AP. It is replaced and the complaints disappear. |
Because it is convenient. Nothing to install, no alerts to bother anyone, someone turns up when something breaks. The problem is that almost nothing breaks suddenly.
In the companies that come to us without a managed service, most failures gave signs several days beforehand. Disks fill slowly. Switches degrade little by little. A backup that fails once fails again. Without someone watching, those signs are worthless.
Every indicator has a threshold. Every alert has a severity (warning, high, critical) that determines who is called and through which channel.
DataRoad's platform is Zabbix with Grafana dashboards. Each client sees the graphs for its own estate. The full service is described in NOC and IT monitoring; 24/7 monitoring is exclusive to Premium 365.
Almost never. It is common to find a tool installed years ago sending emails to a mailbox nobody reads. That is noise, not prevention.
The value lies in what happens after the alert: someone sees it, opens a ticket, resolves it and logs it. That is the difference between a program and a NOC, an operations centre with people, escalation and thresholds tuned for each client. With IT Unlimited monitoring is included for a simple reason: it is what lets us offer requests without counting without living in emergency mode.
Let us be precise. A disk can die without warning. A carrier can cut the line. What monitoring guarantees is immediate detection, a response that starts at once and a record of what happened. It does not replace backups or a recovery and business continuity plan. They are three layers, and a serious contract has all three.
Your team carries on working as always. The only decision is to prefer knowing first.
No. Antivirus defends a computer against malware. Monitoring observes all devices and services and warns when something deviates from normal. You need both.
In about a month: a few days of installation, two to three weeks of fine-tuning and, at the end, the first report.
No. We only collect technical metrics, such as space, load, availability and errors. Files, emails and databases stay out of reach.
Yes. What happens overnight is logged and dealt with in the morning, before the team arrives. Intervention at night, at weekends and on holidays exists only on Premium 365.
We carry out an assessment and show you what a NOC would catch in your estate right now. Request a no-commitment proposal or discover DataRoad's monitoring service.
More than 10 workstations · support contract · remote, on-site and phone support. +351 211 459 950 * · sales@dataroad.pt
*Call to a Portuguese landline.
Chosen by respected and international companies
![MUN[it]](/assets/img/logos-c/munit.webp "MUN[it]"){kind=small}
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Partners and certifications
DataRoad · IT Unlimited
One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month.
We do IT right.
Automated, monitored backups stored off site.
