4 min read DataRoad In short Geography still decides half of the service. Monitoring and support are done remotely, but cabling, hardware and network surveys require someone on-site. Each region has a
IT Maintenance and Support
This category brings together DataRoad's content on preventive IT maintenance, meaning scheduled visits and checks designed to detect and correct problems before they cause a breakdown or system outage. Unlike reactive support, which responds to an incident already underway, preventive maintenance includes tasks such as checking the status of disks and server ventilation, physical cleaning of equipment, validation of backups, controlled updating of operating systems and critical software, and reviewing error logs that might indicate an imminent failure. The articles gathered here explain the frequency with which DataRoad recommends these visits depending on the criticality of each client's infrastructure, and present cases where a preventive intervention prevented a multi-day outage that, under a purely reactive regime, would only have been detected after it had already impacted the business. This is a natural complement to any retainer contract or remote support, and not a standalone service. For the continuous monitoring service that underpins this schedule of visits, please consult 24/7 IT Monitoring and Maintenance.
3 min read DataRoad In short Microsoft 365 does not back up your data in the way most companies assume. Data responsibility rests with the customer. Most companies pay
3 min read DataRoad Summary The first hour determines the outcome. Most definitively lost data is lost during recovery attempts, not the incident itself. Turn off the equipment and do not install recovery software over
3 min read DataRoad In short In a clinic, stopped IT means a full waiting room. Fault tolerance is much lower than in an office. Health data is a special category under the GDPR —
3 min read DataRoad In short CAE 62201 corresponds to "IT consultancy activities" and belongs to CAE Rev.4, in force since 2025. CAE Rev.4 replaced Rev.3 through Decree-Law no. 9/2025, the
3 min read DataRoad In short A firewall controls who talks to whom — it does not replace antivirus, backups, or staff training. The operator's router is not an enterprise firewall. It only performs basic filtering
3 min read DataRoad In short There is no universal answer. The choice depends on the tolerated latency, data volume and cost profile preferred by the company. Migrating everything to the cloud is rarely the
3 min read DataRoad In short Most fraud doesn't exploit software — it exploits haste, hierarchy and trust. The altered invoice is the most profitable fraud in Portugal and leaves no technical trace whatsoever. No technology
3 min read DataRoad In short Consultancy is not support. Support solves the problem that arises; consultancy looks for the cause and decides what infrastructure the company should have. There are four times when it is worthwhile: growth
3 min readDataRoadIn short, backup and disaster recovery are not the same thing — having copies does not guarantee that the company can resume operations.The 3-2-1 rule: three copies of the data, on two types of media, with