for businesses where every minute of downtime has a cost.
Your company's IT department
Comprehensive management for a fixed monthly fee
Helpdesk, maintenance and monitoring 24/7 (Premium 365)
Strategic consultancy included
Resilient infrastructure
Structured cabling and professional Wi-Fi
Firewalls and perimeter security
Certified installation with guarantee
Fixed monthly fee
Complete IT management per workstation, with no logged hours.
Helpdesk and 24/7 monitoring (Premium 365)
Requests by ticket, phone and remote access; systems monitored every day.
Consultancy included
Infrastructure planning and recommendations in the monthly report.
Your company's IT department
Managed IT services for companies
IT premium, managed by a certified teamso that your business never stops
DataRoad functions as your company's IT department on an external basis — in the industry this is referred to as MSP., Managed Service Provider. We take on the support, networks, cybersecurity and cloud services with our own team, processes and responsibility.
The result for those who decide: predictable IT costs, reduced downtime to a minimum, and a documented, secure infrastructure ready to grow. So that your team can work — and technology never becomes the problem.
MSP · Managed IT Services
IT services for businesses in Portugal
DataRoad is a premium managed IT services (MSP) company: we take on all of your company’s IT—support, networks, Wi-Fi, cybersecurity, cloud, and backup—for a fixed monthly fee, with immediate response and a single point of contact. For 11 years, we have been the IT department for 232 companies: hotels, clinics, embassies, offices, and multinationals.
In short: what your company receives
- A contract and a responsible person for all of computer science — without vendors pointing fingers at each other.
- Remote, local and telephone support No time limits, with trips included in the IT Unlimited Premium plan.
- Proactive monitoring of servers, network, copies and stations; 24/7 on the Premium 365 plan.
- Managed cybersecurity — firewall, station protection, MFA and tested copies — included in the plans.
- Documentation, monthly report and annual planHe always knows what he has, what is at risk and how much it will cost.
- Annual contract without loyalty program, With 60 days' notice. Stay with us for the quality of service.
What we do
IT Unlimited
The all-in-one solution: unlimited support, monitoring, and a monthly price that doesn't increase when there are more problems.
Support and helpdesk
Requests made by phone, email and portal, with immediate response and deadlines defined by the SLA in the contract.
Monitoring and NOC
Servers, connections, backups and monitored posts with alarm systems. Most incidents are resolved before they are felt.
Networks and structured cabling
Design, installation and certification of Cat6A and fibre optic network, with tidy and documented cabinets.
Business Wi-Fi
Site survey, high density and separate networks for guests and operation. Wi-Fi that can handle a full room.
Firewall and cybersecurity
Managed firewalls, VPNs, station protection, MFA, and access policies — reviewed, not just installed.
Backups
Managed copies and tested restoration. This is the test that distinguishes a backup copy from a folder.
Microsoft 365 and the cloud
Licensing, migration, mail, file sharing and remote working, managed by us.
Apple Parks
Business management for Mac, iPhone and iPad. DataRoad is Apple Technical Partner.
IP PBX
VoIP and IP PBX, in the cloud or on-premises, with numbers, extensions, and call queues.
Servers and virtualisation
Design, installation and management of physical and virtualized servers.
Office moves
Network, servers and stations ready before the first day in the new space.
Technical time or managed service: the difference
| Technician or company on time | DataRoad (IT managed) | |
|---|---|---|
| Cost | Variable: each problem is a bill | Fixed monthly fee, predictable by location |
| Response | When there is availability | Immediately, with SLA written in the contract |
| Prevention | It only operates after the failure | Monitoring and preventive maintenance |
| Liability | Distributed by several suppliers | A single person in charge of all computer systems |
| Documentation | It stays in the coach's head | Inventory, topology and access delivered to the customer |
| Security | Installed once and forgotten | Managed, updated and revised every month |
Sectors where downtime costs more than support
Hotels and tourism
High-density Wi-Fi, PMS, and separate networks for guests and operations.
Health and clinics
GDPR, protection of clinical data and the total availability of critical systems.
Teaching and research
Complex networks, hundreds of devices and international integrations.
Embassies and agencies
High-security, confidentiality and technical rigor environments.
Multinational companies in Portugal
A local partner that complies with global policies and responds in Portuguese and English.
The first 30 days
Survey
Inventory of equipment, licences, access rights and active contracts.
Documentation
Topology, credentials, and written and delivered history to the client.
Monitoring on
Alarmism regarding servers, connections and backups, with the initial risks identified.
Report and plan
What is at stake, what is oversized and in what order it is resolved.
How much would it cost to have your company's IT issues resolved?
We survey your infrastructure and send you a proposal with a fixed monthly price. No commitment required.
*Call to the national fixed network · For companies with more than 10 stations · Assistance contract · Remote, local and telephone supportFrequently Asked Questions
What is an MSP and why is it better than a technician in-house?
An MSP (Managed Service Provider) is a company that manages other companies' IT on a contract basis, with a fixed monthly fee. Instead of paying for each incident, the company pays to prevent them from happening: monitoring, preventive maintenance, security, and support are handled by a single responsible team.
How much do IT services for companies cost?
The pricing depends on the number of seats, the number of servers and the chosen level of coverage (Essential, Premium or Premium 365). We first conduct an infrastructure survey and send a proposal with a fixed monthly price, without any commitment.
What is the response time?
The response is immediate, with deadlines defined by SLA in the contract. 24/7 support, including nights, weekends, and holidays, is available on the IT Unlimited Premium 365 plan.
Is there a contract?
No. The contract is annual and automatically renews, and can be terminated with 60 days' notice. There is no commitment or membership fee.
What size of companies do you work with?
We work exclusively with companies with 10 or more employees, always on a contract basis and directly with the final customer, without subcontracting.
What is the change in the current supplier like?
The transition takes place in two to four weeks, with inventory, access, and documentation being passed in an orderly manner and without stopping the operation. We explain the process in change IT company.
Which areas do they cover?
Headquartered in Alfragide, immediate remote support throughout the country and on-site intervention from north to south. We also support international clients, including groups with operations in Paris.
See also: External IT department · IT outsourcing in Portugal · IT Unlimited vs. monthly retainer and hourly bucket · How to choose an MSP in Portugal · NIS2
DataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support only
no travel included - Monitoring
with automatic alerts - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced monitoring
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Those who entrust their IT to DataRoad and get back to running their business
Companies that prefer to focus on what they do best
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Technical expertise with end-to-end responsibility
We do not sell individual hours: we take charge of your company’s IT as if it were our own, with clear procedures, documentation and a written agreement setting out our responsibilities.
A single person in charge
Support, networks, servers, security and communications managed by the same team. No vendors pointing fingers at each other.
Immediate response, in writing
Response deadlines defined by the SLA in the contract, not verbal promises. Remote, on-site and telephone support.
24/7/365 monitoring (Premium 365)
Real-time alerts regarding servers, connections and backups. Most faults are resolved before they are even noticed.
Certified team
Technicians with manufacturer-certified qualifications and experience in demanding business environments — not generalists.
Comprehensive fleet management
Workstations, servers, cloud services and licences are continuously inventoried, updated and documented.
No loyalty scheme
Annual contract without commitment or membership fees — just 60 days’ notice is enough. We work to ensure that you want to stay.
DataRoad · IT Services and Consulting
Find out about our Awards
We do IT right
Companies that can’t afford to stop choose those who have already proven they work
We do IT right — and the figures prove it.
Behind every growing business, there is an infrastructure that never fails!
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Years of Experience
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Google Reviews
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IT Certifications
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Countries with Customers
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IT Projects
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Companies
H
24/7 monitoring 365 days (Premium 365)
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Managed network devices
Certifications that guarantee the standard of service provided
A team certified in the platforms your company uses every day
A benchmark in PortugalIT networks and IT fleets: one of the best companies in Portugal
DataRoad is one of the best companies in Portugal for IT networks, business wireless networks and the maintenance and management of company IT fleets, chosen by renowned companies and international groups that cannot afford to fail. We design and maintain structured cabling, business Wi-Fi and managed firewalls, with support included in the same contract. International IT support, across several countries.
- Forward College
- Beqom
- Reltio
- ReStream
- Uriach
- Velv by OnRising
- France Posters
- easyHotel Lisbon
- MagneLusa
- Women’s Clinic
- Lambert Clinic
- Estoril Circuit
- UpHill Health
- Panike
- Ventask
Recurring IT problems are rarely down to bad luck: they are the result of a lack of maintenance.We cover all your company’s IT needs with preventive maintenance, continuous monitoring and support, all included in a fixed price.Request a no-obligation quote
Unlimited monthly IT maintenance for businesses, with no limit on hours and no call-out charges.
IT Unlimited — unlimited support,
fixed cost
Local, remote and telephone support, proactive monitoring and managed cybersecurity — with 24/7/365 coverage on the Premium 365 plan. A fixed monthly fee that covers everything the operation requires — without counting hours or surprises on the bill.
- Unlimited support hours
- Travel included, no extras
- Monitoring and alarm functionality 24/7/365 (Premium 365)
- Immediate response, with SLA in the contract
- Preventative and corrective maintenance
- No loyalty scheme or membership fees
MSP — Managed Service Provider · 232 client companies · Over 11 years’ experience in corporate IT
Services IT for businesses
From daily helpdesk support to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined in the contract.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreLatest News
Our projects
Find out about our latest news and completed projects
In the projects we are involved in, we bring all our experience, commitment and dedication to our clients
The greatest source of pride and fulfilment we can achieve is always your recognition of our work
We help businesses grow with our specialist IT expertise
Public Administration Social Services have once again chosen DataRoad in a public tender for the installation of a business wireless network with 14 access points in an building in Lisbon.
SSAP once again relies on DataRoad: 14 wireless access points, a rack, a firewall and network management with alarm management, after several network projects in Lisbon, Évora, Aljubarrota and São Pedro do Sul.
Centralized IT security: DataRoad protects all customers with the same, unified solution, monitored with alarm management
Centralized and managed firewalls, security probes on each client, and monitoring with alarm notification: the same solution in all companies. In 11 years, DataRoad has never experienced any incidents.
Ubiquiti in Portugal: DataRoad installs and manages UniFi networks since 2015
Since 2015, DataRoad has installed, configured, and managed Ubiquiti unified networks in companies: more than 138 sites, many with immediate redundancy and SLAs, and more than 1321 managed devices.
France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
France Affiches chose DataRoad for a complete IT audit of the network and the systems. The work is done in Paris, at the group's headquarters.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Before hiring, many companies start with an assessment. Ours IT consultancy in Lisbon carry out an infrastructure audit and deliver a written plan with priorities, deadlines and costs.
See also: What is an MSP (Managed Services Provider) · How to choose an IT company · How much does IT support cost · Networks for retail and restaurants · IT outsourcing in Portugal · IT monitoring for businesses
DataRoad projects and success stories
DataRoad blog articles and news
- Magnelusa: networking consultancy and complete network overhaul
- DataRoad grows by 73% in 2022 with new IT projects
- Data Recovery: What to Do in the First Few Hours
- DataRoad has ensured the proper functioning of Infocapital SA's information systems since 2015
- DataRoad strengthens its market leadership by being named among the Top 5% of Portugal’s Best SMEs
- CAE 62201: IT Consultancy — What It Covers and Why It Has Changed
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.
They helped us to resolve our issues relating to the company’s IT systems, internet access, network-related matters and server maintenance quickly. The problems were obvious, and we are grateful for all the commitment and dedication they have shown to our company in the area of IT support and assistance.
When our company moved premises, DataRoad took care of the entire IT cabling installation and the set-up of the IT infrastructure. They delivered high-quality services within the agreed timeframes. I would recommend their IT services for the professionalism they demonstrated, their adherence to deadlines and the support they provided after the work was completed. The previous company we worked with failed to respond promptly to the issues we raised.