How to Choose an IT Company for Your Business
Saber como escolher uma empresa de IT começa antes de assinar: peça o SLA por escrito, confirme se a monitorização é 24/7, pergunte quem faz os backups e quem responde às 19h. Esta lista de perguntas serve para comparar propostas.
10 questions to compare proposals
- Is the SLA in writing, with defined response times?
- Is the infrastructure monitoring continuous, or is it only reactive to calls?
- Who makes and tests the backups — and how often?
- Is there out-of-hours cover if the company needs it?
- How is data access and security management carried out?
- Does the supplier work directly with the company or do they subcontract third parties?
- What is the average response time to a critical incident?
- Is there a single point of contact or does support change from person to person with each call?
- Does the contract provide for a price or service review over time?
- Is it possible to speak with other current customers about the experience?
Frequently Asked Questions
What is the most important question to ask an IT supplier?
If the SLA is written down and has clear response times — without that, there is no way to enforce compliance.
Is it normal to ask for references from other clients?
Yes, it is a common practice and a supplier confident in their responses will have no problem facilitating them.
What to ask about security?
How access, data protection (GDPR), and backup frequency and testing are managed.
Should I always choose the cheapest supplier?
Not without comparing the SLA, holiday/sickness cover and response time — the lowest price could mean fewer guarantees.
How long does it take to change IT provider?
With a well-conducted assessment of the current infrastructure, the transition can be planned without disrupting team support.
Want a second opinion on a proposal you already have in hand? Call 211 459 950 or write to sales@dataroad.pt — the first consultation is free and without obligation.
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