+351211459950 sales@dataroad.pt

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About DataRoad

DataRoad - IT Services and Consulting - We do IT right !

Contacts:

  • Avenida dos Moinhos nº 12 B 2610-119 Alfragide Quinta Grande Portugal
  • 351 211 459 950
  • sales@dataroad.pt
  • Weekdays: 09:30 to 18:30 Sunday: Closed

What is a Managed Services Provider (MSP)?

What is a Managed Services Provider (MSP)?

O que é um MSP? Um MSP (Managed Services Provider) é uma empresa que assume a gestão completa da informática de outra empresa por uma mensalidade fixa, com SLA escrito e monitorização contínua, em vez de cobrar à hora quando algo avaria. A DataRoad é um MSP português, fundado em 2015 em Lisboa, que gere hoje a informática de 232 empresas neste regime.

What characterises an MSP

  • Fixed monthly fee instead of per-call hourly billing
  • Written SLA, with defined response times
  • Continuous infrastructure monitoring, not just fault response
  • A single point of contact for all company IT
  • Focus on preventing problems, not just solving them when they appear

Frequently Asked Questions

Does an MSP replace an in-house technician?

Usually yes, for companies that do not need someone physically present every day — the MSP takes on the role of the IT department.

What differentiates an MSP from a standalone technician?

The break-fix technician sorts out whatever comes up; the MSP monitors the infrastructure to anticipate problems and responds within an agreed SLA.

How does a contract with an MSP work?

It's a fixed monthly fee, defined before starting, with no surprises for overtime.

Does the company depend on a single supplier?

The relationship is one of trust, like any service contract — the written SLA and infrastructure documentation protect the company in that regard.

How do you transition from an in-house or break-fix technician to an MSP?

DataRoad carries out an initial assessment of the existing infrastructure and plans the transition without disrupting the company's operations.

Want to find out if an MSP is right for your business? Call 211 459 950 or write to sales@dataroad.pt — the first consultation is free and without obligation.

CybersecurityProtect your business from cyber attacksFirewall, EDR and 24/7 monitoring to keep your data secure.Certified technical teamSame-day response+232 businesses servedView cybersecurity

    B2B only, always on contract. We do not do one-off jobs or subcontracting.

    A reply on the same working day. No obligation.

    Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support

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    DataRoad projects and success stories

    Forward College — IT network and support at the Lisbon campus›Magnelusa — Computer network installation›Klass Wagen — IT infrastructure for car hire operations in Portugal›Panike — Network and communications infrastructure in the food industry›SSAP: structured networks and 56 Wi-Fi 7 access points across three buildings›ReStream — Full IT network (Wi-Fi 6, firewall, Starlink) at the Cascais office›

    DataRoad blog articles and news

    Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner

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