How much does IT support for a company in Lisbon cost?
Quanto custa o suporte informático em Lisboa? O custo de um contrato de IT gerido para uma PME varia sobretudo com o número de postos e o escalão escolhido: só suporte remoto e telefónico (Essential, a partir de 10 postos), ou suporte com deslocação ao local incluída e monitorização 24/7 (Premium e Premium 365). Na DataRoad o modelo é mensalidade fixa (IT Unlimited), with no overtime, across three tiers: Essential, Premium and Premium 365.
The three IT Unlimited tiers
| Category | Remote and telephone support | On-site assistance | Nights, weekends and bank holidays |
|---|---|---|---|
| Essential (from 10 service stations) | Included | Priced separately | No |
| Premium | Included | Included | No |
| Premium 365 | Included | Included | Yes |
Frequently Asked Questions
Is the price the same for all companies?
No — it depends on the number of workstations, the chosen tier and the complexity of the existing infrastructure. That is why DataRoad always carries out an assessment before proposing a price.
What is the difference between Essential and Premium?
The Essential covers remote and telephone support, with on-site call-outs quoted separately. The Premium already includes on-site assistance.
Is there a loyalty period or minimum monthly contract?
Contract terms are discussed on a case-by-case basis in the proposal — ask the sales team.
What is included in the fixed monthly fee?
Tiered support, continuous infrastructure monitoring and a written SLA, with no hourly charges per incident.
How do I request a quote?
Via the website's contact form or by calling 211 459 950 — DataRoad carries out an assessment and sends a proposal tailored to the size of the company.
Want to know how much it would cost for your business? Call 211 459 950 or write to sales@dataroad.pt — the first consultation is free and without obligation.
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