Century21 Oeiras: IT support from IT Unlimited

Century21 Oeiras: IT support from IT Unlimited:

2 min read · DataRoad

Our Century21 chose DataRoad to provide its monthly IT support IT Unlimited at the Oeiras office, under an annual support contract that ensures the continuous smooth running of the agency’s information systems.

What is included in the IT Unlimited contract in Oeiras

The service contracted by Century21 covers the agency’s entire IT infrastructure, with a focus on availability and rapid response:

• Ongoing IT support to the workplaces of all staff members;
• Print and server management, ensuring the smooth running of day-to-day administrative and commercial processes;
• Internet connectivity management, which is essential for property management tools and communication with clients;
• Monitoring, remote support, alarm management and reporting, to anticipate problems before they disrupt operations.

Why is IT support so crucial in an estate agency?

In an agency like Century21, the team relies daily on property management systems, client communication and access to sensitive documentation. An IT failure—whether on a workstation, the network or the internet connection—has a direct impact on the ability to respond to clients and on agent productivity.

The IT Unlimited model was designed precisely for this scenario: instead of reacting to breakdowns, DataRoad continuously monitors the infrastructure, making it possible to identify and resolve issues before they affect office operations.

IT services for the property sector

DataRoad supports companies in the services and property sectors with a range of services that combine a local presence with technical expertise:

• Ongoing IT support — on-site, remote and over the phone;
• Management of workstations, servers and printing equipment;
• IT consultancy and computer network management;
• IT security services tailored to office environments.

Benefits for the customer

• Rapid incident response via on-site, remote and telephone support;
• Reduction in downtime through proactive monitoring;
• A specialist team certified by various manufacturers in the IT sector;
• Regular reporting on the status of the office’s information systems.

DataRoad would like to thank Century21 Oeiras for choosing our IT consultancy, IT support, and IT network management and maintenance services.

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.

FAQ — Frequently Asked Questions

What does the Century21 IT Unlimited contract in Oeiras include?
It includes permanent IT support for the workstations of all employees, printing and server management, and internet connectivity management, under an annual support contract for the Oeiras office.

Why is IT support critical in a real estate agency?
An agency depends on connectivity and property management tools to communicate with clients and close deals. A network or printing failure directly affects customer service and daily administrative processes.

Is the IT Unlimited contract annual?
Yes. IT Unlimited is an annual support contract, with automatic renewal and 60 days notice, for companies with more than 10 workstations. Century21 in Oeiras adopted it for its office.

Does DataRoad offer IT services for the real estate sector?
Yes. DataRoad looks after the technology ecosystem of real estate offices, from workstations to printing, servers and internet. Century21 in Oeiras is one example, with an IT Unlimited contract.

DataRoad — ongoing IT support for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.