SEPLEU: IT infrastructure and IT Unlimited maintenance

SEPLEU: computer infrastructure and maintenance:

2 min read · DataRoad

Our SEPLEU — Union of Qualified Educators and Teachers chose DataRoad for the installation of complete IT infrastructure and monthly IT maintenance IT Unlimited, via an annual maintenance contract.

What has been installed

DataRoad implemented the trade union's entire IT infrastructure from scratch, covering servers, security, backups and connectivity:

• Dell PowerEdge server with Windows Server 2019;
• Active Directory, for centralised user and permission management;
• Firewall with VPNs, for secure remote access;
• NAS for backups, with additional remote offsite backups;
• Wireless network throughout the facility;
• Monitoring and alarm services of the infrastructure.

Why this infrastructure combination matters

Installing just one server does not, in itself, resolve an organisation's operational risks:

• without Active Directory, access management becomes decentralised and difficult to audit;
• without a firewall and VPN, remote access is exposed;
• and without a two-tier backup strategy — local NAS and remote offsite backup — data is vulnerable to hardware failures, but also to incidents that physically affect the premises, such as fire or theft.

The infrastructure installed at SEPLEU was designed as a coherent whole, in which each component reinforces the resilience of the others.

Continuous IT support with IT Unlimited

Following installation, DataRoad ensures ongoing IT maintenance for the entire infrastructure through the IT Unlimited service, which includes:

• Permanent local, remote and telephone IT support;
• Workstation support, wireless network, printing and servers;
• Internet connectivity management;
• Monitoring, remote support, alarms and continuous reporting.

Benefits for the customer

• Root infrastructure aligned with good security and continuity practices;
• Centralised access management via Active Directory;
• Data protection with local and remote off-site backup;
• Ongoing maintenance that prevents failures before they affect operation.

We thank SEPLEU for choosing our IT consultancy products and services, IT support, and network management and maintenance.

Other DataRoad projects

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP choose DataRoad for IT support and management and installation of IT networks
• France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad in Portugal
• DataRoad launches the website in five languages to support International companies in Portugal and Internationally in Premium IT Services MSP

See all Success stories from DataRoad and is News and projects.

Do you want IT without any surprises on your bill? With DataRoad’s IT Unlimited, you get unlimited IT support for a fixed monthly fee. Find out about the IT Unlimited plan.

FAQ — Frequently Asked Questions

What did DataRoad install in the IT infrastructure of SEPLEU?
DataRoad implemented from scratch a Dell PowerEdge server with Windows Server 2019, Active Directory, a firewall with VPNs, a NAS for backups with offsite copies, a wireless network and monitoring with alerting.

What is Active Directory used for in an organisation?
Active Directory allows centralised management of users and permissions. Without it, access management becomes decentralised and difficult to audit.

Why use a firewall with VPN for remote access?
A firewall with VPNs allows secure remote access. Without this protection, the remote access of the organisation is exposed to security risks.

Why are two-layer backups important?
Combining a local NAS with additional remote offsite backups protects data even if the local equipment fails, a two-layer strategy that reduces the operational risks of the organisation.

DataRoad — ongoing IT support for businesses

Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.

No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.

DataRoad Services

• IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
• IT support for businesses: helpdesk with a ticketing system and defined response times.
• Computer networks and structured cablingDesign, installation and certification.
• Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
• Cybersecurity and firewalls: Perimeter protection and secure remote access.
• Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.