IT services for businesses:
In summary
DataRoad is the premium managed IT services (MSP) company that delivers IT services to companies in their entirety: support and maintenance on a fixed monthly fee, networks, servers and cybersecurity. Fewer interruptions, predictable costs and a team that knows their infrastructure.
In this article
Professional IT Services and Technical Support for Businesses – IT Support, Maintenance and Consultancy Solutions from DataRoad
Our DataRoad We provide a highly specialised and certified technical team with many years’ experience in systems implementation, IT security, infrastructure maintenance and the administration of corporate computer networks. Our ongoing investment in training and certifications enables us to respond efficiently and professionally to companies’ technological needs, offering comprehensive, scalable IT solutions that meet the highest industry standards.
Our commitment is simple: expertise, professionalism and effective technological solutions directly at the service of your company.
IT Solutions for Businesses: Experience, Certification and Trust
DataRoad is a company specialising in IT services, IT consultancy, technical support, preventive and corrective maintenance, network implementation and IT security solutions. We act as a technology partner to businesses, ensuring the stable, secure and efficient operation of all information systems.
Our services cover all key areas of Information Technology:
- Professional hardware and equipment
- Server software and productivity software
- Communications networks and infrastructure
- IT security and firewalls
- IT consultancy and strategic advice
- Ongoing IT maintenance and support
Key IT Services Available
DataRoad offers a comprehensive range of services to ensure your company’s business continuity:
- IT systems maintenance
- On-site, remote and telephone support
- Implementation of enterprise IT solutions
- IT consultancy and advice
- Management and optimisation of LAN/WAN and internet traffic
- Integrated email systems
- IT security and firewalls
- Secure remote access (IPSec VPN / SSL VPN)
- Disaster recovery and backup solutions
- High-availability solutions
- Voice and data integration
All of this with a focus on reliability, safety and consistent performance.
IT Support and Technical Assistance Plans
DataRoad offers a range of IT support services, tailored to the specific needs of each business:
1. IT Support on a Monthly Contract Basis
Advantages of a monthly agreement:
- On-site support from 9.30h to 18.30h
- Permanent remote support
- Response times immediate
- Travel within the Lisbon area is included
- Flexible booking times to suit the customer’s availability
- Available 365 days
2. Annual IT Support Contract .
Premium plan with services with no time limit, including travel and full priority.
Ideal for businesses that need:
- High system availability
- Ongoing support following implementation
- Ongoing technical support
- Full priority over other plans
- No loyalty scheme
- Monitoring
- Alarmist
- Support 365 days
Why choose DataRoad?
- Experienced and certified technical team
- Prompt responses and effective solutions
- Proactive monitoring and security services
- Professional IT consultancy
- Remote and on-site support
- Flexible solutions tailored to your business
- Proven experience in demanding business environments
DataRoad guarantees the best IT support for businesses that value performance, security and operational continuity.
Other DataRoad projects
- Lambert Clinic: IT Unlimited at the new Corroios branch
- IT Unlimited IT support for businesses
- ReStream: the network of the new office in Portugal and IT Unlimited
- Lambert Clinic: IT Unlimited and comprehensive network maintenance
See all Success stories from DataRoad and is News and projects.
Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.
FAQ — Frequently Asked Questions
What is a managed IT services provider (MSP)?
An MSP takes over the whole of a company IT, with support and maintenance for a fixed monthly fee, networks, servers and cybersecurity. DataRoad is a premium MSP, delivering fewer outages and predictable costs.
What IT services does DataRoad make available to companies?
DataRoad provides systems maintenance, on-site, remote and telephone support, consulting, LAN/WAN traffic management, email, security and firewalls, secure remote access, backup and disaster recovery, high availability and voice and data integration.
Does DataRoad offer secure remote access and backup?
Yes. DataRoad implements secure remote access through IPSec VPN and SSL VPN, as well as disaster recovery and backup solutions, which protect data and allow activity to resume after a failure.
How does DataRoad IT support work?
DataRoad provides on-site, remote and telephone support, with immediate response times, under an annual contract with automatic renewal and 60 days notice, for companies with more than 10 workstations.
DataRoad — ongoing IT support for businesses
Our DataRoad it is a premium managed IT services company (MSP), Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop — public agencies, embassies, hotels, clinics and demanding companies — with a certified technical team, ongoing monitoring and an unlimited support model, the IT Unlimited. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.
No IT support, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.
DataRoad Services
- IT Unlimited — unlimited IT support: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.
- IT support for businesses: helpdesk with a ticketing system and defined response times.
- Computer networks and structured cablingDesign, installation and certification.
- Enterprise wireless networksCoverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.
- Cybersecurity and firewalls: Perimeter protection and secure remote access.
- Information Technology for the Public SectorExperience with eight public entities and with the rules of public procurement.
Get in touch with DataRoad
Would you like to know whether your company’s network is truly secure? We’ll carry out an assessment and provide you with a no-obligation quote.
For companies that prefer to start with a diagnostic before hiring support, we have IT consultancy in Lisbon with a written plan.
DataRoad projects and success stories
DataRoad Blog Articles
- Gesto Energia: IT consultancy and maintenance – IT Unlimited
- SEPLEU: IT infrastructure and IT Unlimited maintenance
- Velv by OnRising extends its IT Unlimited contract with DataRoad to 200 workstations (2024)
- Reltio by SAP: IT Unlimited with Apple, Dell and Cisco Meraki in Lisbon
Related services
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
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