DataRoad · IT Services and Consultancy
IT Unlimited Essential
The baseline plan
The bare minimum a business needs to stop fighting fires.
Monitoring, updates, tested backups and support with a defined response time — the foundation upon which the rest is built.
View the plan
When Essential stops being enoughRead More ...Service LevelsResponse times by severity, in writing
Measured every month and reportedRead More ...
IT Unlimited Essential
Unlimited local, remote and telephone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a quoteRemote and Telephone Support
During working hours Certified technicians No waiting or queues
24/7 monitoring
Automated alerts Servers, network and backups Detection before failure
Guaranteed Response with SLA
Defined response times Priorities by criticality History of each request
Update Management
Security patches System updates Monthly fleet report
// IT Unlimited Essential
Plan
IT Unlimited ESSENTIAL
The solid foundation for businesses with 5 to 10 workstations. Remote and telephone support during working hours, provided by certified technicians, with response times guaranteed by an SLA.
We monitor your systems 24/7 with automated alerts, apply updates and security patches, and send a monthly status report of the IT inventory.
It's the least a reputable company should have: to stop waiting for something to break down before reacting.
Under consultation
Plan 100%: Remote and telephone support — remote resolution in minutes, with no call-out charges included.
Minimum of 10 positions · No tie-in period — you stay with us because you want to · Complex infrastructure (hospitality, healthcare, multi-site, servers and guest networks) Do you have a tailored proposal — the value per position does not apply.
Essential is a plan of remote and telephone support. It does not include call-outs or on-site attendance — and that is precisely what makes it accessible to smaller structures, since the vast majority of day-to-day incidents are resolved remotely and without waiting times.
If your company requires on-site interventions, full fleet management, or managed cybersecurity, the right plan is IT Unlimited Premium.
Start with the essentials. Grow when it makes sense.
Who IT Unlimited Essential is for
Companies with 5 to 10 jobs that are still operating in reactive mode: they call a technician when something breaks down, pay by the hour and never really know the state of their IT.
Essential replaces that model with a fixed monthly fee that includes remote and telephone support during working hours, permanent systems monitoring and a response with SLA-defined timeframes.
What is included
- Remote and telephone support during working hours
- 24/7 monitoring with automated alerts
- Incident response with a defined SLA
- Update and security patch management
- Monthly IT hardware inventory status report
- Dedicated email and phone helpdesk
What is not included
On-site callouts and attendance, full fleet management, managed firewall and antivirus, and out-of-hours coverage. All of that is part of the Premium and Premium 365 plans.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support
during working hours - 24/7 monitoring
with automated alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited face-to-face support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cyber security included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- All-inclusive
Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Tailored executive reports
Companies that professionalised their IT support
They all started by stopping calling a technician only when something breaks down
Contact us now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.