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No overtime.
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IT department in Portugal
Single point of contact for the parent company
Inventory and group-format reports
We comply with the head office IT standards
Open or change office
Survey of the space before the works
Cabling, Wi-Fi and phones in a single project
Change made outside of working hours
IT Unlimited Specialised Services
IT Support Certifications / Experience Your IT department
Premium IT Support
Support and Maintenance Installation and Support Alarm Monitoring Wireless Networks
IT Unlimited IT Helpdesk
Unlimited on-site, remote and telephone support Call-outs included No minimum contract terms
24/7, 365-day-a-year IT Support
On-site, remote and telephone services 24/7 remote support
// IT Unlimited
Services
IT and IT Support IT UNLIMITED
We take care of all your company’s IT needs — so you can focus on what really matters: your business.
With our IT support service – which offers unlimited hours, includes on-site visits and has no minimum contract period – you always have a certified technical team on hand whenever you need them.
We monitor your systems and services in real time, with automatic alerts and regular availability reports, so that any issues are resolved before they affect you.
We also include remote backups and protection for workstations and servers — because the security of your data cannot wait.
Our mission is simple: to ensure the stability and smooth running of your entire IT infrastructure, drawing on our experience and certifications from the market’s leading manufacturers.
Forget about IT problems. We’ll sort it out.
DataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support only
no travel included - 24/7 Monitoring
with automatic alerts - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced 24×7×365 monitoring
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Turnkey IT infrastructure for companies opening operations in Portugal
A foreign company opening an office in Portugal needs network, access, workstations and a support SLA ready before the team arrives, with a single English-speaking point of contact. DataRoad handles this turn-key project — from installation through to the transition to an IT Unlimited continuous support contract.
Setting up an operation in an unfamiliar country means coordinating operators, cabling, hardware, security and support all at once — and across different time zones. We take care of all of that: a single point of contact in Portugal, coordinated with your headquarters, with a delivery date in writing.
The challenge for those moving to Portugal
A new subsidiary needs an operational office by a fixed date, with IT and security policies dictated by the parent company. Most local suppliers execute one piece — the network, the workstations, or the telephony — and leave the coordination of the rest to someone thousands of miles away. The most frequent request from headquarters is not a technology: it is a single point of contact.
How it works
Before the arrival - design and planning with your IT team, in English, aligned with global policies. The internet circuits start already in this phase, because they have the longest lead time.
Construction - certified cabling and racks, network and firewall with segmentation, Wi-Fi 6/7, redundant circuits, IP PBX telephone system, CCTV and access control, meeting rooms, servers or cloud, Microsoft 365 or Google Workspace, provisioned Windows and Mac workstations and a security baseline aligned with the organisation.
Go-live — users configured and team present on-site on the first day, so that no-one starts work waiting for anyone.
Continuous operation — the office transfers to the contract IT Unlimitedunlimited fixed-cost support, 24/7 monitoring and ongoing management.
Once the scope is defined and access to the space is guaranteed, we commit to a delivery date in writing.
Why choose us
A single person in charge
Instead of coordinating telecommunications, cabling, hardware, security and support with different suppliers, you have a single point of contact who is accountable for everything.
Alignment with head office
English-language service and infrastructure designed to comply with the organisation's global IT and security policies.
Multi-country capability
We have already secured support for international groups with offices in Europe, the Americas, Asia and the Middle East.
Continuity
The team that planned and installed it is the one that will be running the office after the opening.
Who is it for
Multinationals opening a subsidiary in Portugal, groups consolidating their Iberian operations, companies relocating their premises and representative offices that need to be operational by a set date.
Frequently Asked Questions
How long does it take for the operational office to be ready?
It depends on the scope and, above all, the operators' lead times for installing the circuits — which is why we start there, still during the planning stage. Once the scope is defined and access to the space is guaranteed, we provide a date in writing.
Do you work in English with our global IT team?
Yes. The service is provided in English and the infrastructure is designed to comply with headquarters policies, integrating with global systems.
Are you dealing with the purchase of the equipment?
Yes — provisioning, network configuration and installation, servers, Windows and Mac workstations, telephony and all other equipment.
And after the opening?
The operation transitions to IT Unlimited: unlimited support at a fixed cost, 24/7 monitoring and continuous management, with no lock-in contract.
Do you support operations outside of Lisbon?
Yes. We are based in Alfragide and have a presence in the North, and we travel throughout the country.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
International groups we have set up in Portugal
From the first network socket to the first day of operation
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreOpening an office in Portugal with the IT uninstalled delays the whole operation.We take care of everything — cabling, network, servers, licencing and support in Portuguese and English — so your team can start working on day one.Tell us about your launch in Portugal
Manufacturers with whom we have set up new offices from scratch
Certified business equipment, with local support in Portugal
Latest News
Our projects
IT infrastructure set up in Portugal for international companies.
IT Infrastructure for International Businesses Implementation and management in Portugal with the standards required by your headquarters.
24 contratos públicos: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa e SSAP escolhem a DataRoad para suporte informático e gestão e instalação de redes informáticas
RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa, ANQEP, SSAP e três autarquias: 24 contratos públicos desde 2017 em suporte informático, redes informáticas e redes wireless.
Serviços Sociais da Administração Pública voltam a escolher a DataRoad para instalação de uma rede wireless business com 14 pontos de acesso num edifício em Lisboa
Os SSAP voltam a confiar na DataRoad: 14 pontos de acesso wireless, bastidor, firewall e gestão da rede com alarmística, depois de vários projetos de rede em Lisboa, Évora, Aljubarrota e São Pedro do Sul.
France Affiches em Paris escolhe a DataRoad para auditoria de IT e consultadoria informática em 2 localizações em Paris
A France Affiches escolheu a DataRoad para uma auditoria de IT completa à rede e aos sistemas. O trabalho é feito em Paris, na sede do grupo.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
Related services
Office Networks · Structured cabling · Firewalls and Security
Talk to Us now
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DataRoad projects and success stories
DataRoad blog articles and news
- DataRoad moves to new premises in Alfragide
- Signs Your Business Needs to Change IT Supplier
- IT for Businesses: Lisbon, Setúbal, Porto, Beja, Cascais and Oeiras
- Managed IT services: DataRoad's complete guide
- Klass Wagen — IT infrastructure for car hire operations in Portugal
- Panike — Network and communications infrastructure in the food industry