for businesses where every minute of downtime comes at a cost.
Your company's IT department
Comprehensive management for a fixed monthly fee
Helpdesk, maintenance and 24/7 monitoring
Strategic consultancy included
Resilient infrastructure
Structured cabling and professional Wi-Fi
Firewalls and perimeter security
Certified installation with guarantee
Fixed monthly fee
Complete IT management per workstation, with no logged hours.
24/7 helpdesk and monitoring
Requests by ticket, phone and remote access; systems monitored every day.
Consultancy included
Infrastructure planning and recommendations in the monthly report.
IT Services for Businesses
Specialist IT support for businesses
Certified IT Services, so that your business never stops
DataRoad is your company's IT department on an outsourced basis — known in the sector as an MSP, Managed Service Provider. We take on the complete management of support, networks and cybersecurity, with our own team, processes and responsibility. We guarantee rapid response, 24/7 monitoring and total stability in company systems.
We take care of all your company’s IT needs — so your business never stops
With a highly qualified and results-driven team, we guarantee system continuity, minimise downtime and ensure that every client has a stable, secure IT infrastructure that is ready for growth.
DataRoad acts as your company’s external IT department, ensuring:
- Professional IT Support – remote and on-site, with fast response times, defined by contract.
- 24/7 monitoring – proactive detection of incidents and resolution before they impact the business.
- Enterprise Network and Wi-Fi Management – high-performance solutions for demanding environments.
- Cybersecurity and Data Protection – firewalls, EDR, backups, security and compliance policies.
- Infrastructure projects – structured cabling, servers, virtualisation and migrations.
- Comprehensive IT infrastructure management – onboarding, helpdesk/servicedesk, automation, updates, inventory and policies.
We manage, maintain and optimise all our technology, allowing our clients to focus on their business
The peace of mind that comes from having an experienced, responsive team dedicated to providing excellent IT support
Our focus is simple: businesses free from IT problems.
We manage, maintain and optimise all technology, allowing our clients to focus on their business — with the confidence of having an experienced, responsive team committed to excellence by their side
IT services for businesses in Portugal
DataRoad is the IT department for 232 companies — hotels, clinics, embassies, offices and multinationals operating in Portugal. One contract, one account manager and a fixed monthly fee per workstation, instead of a different supplier for every issue.
What we do
IT Unlimited
The retainer that covers everything else: unmetered support, monitoring and a monthly fee that does not increase just because there were more problems.
Support and helpdesk
Orders by phone, email and portal, with response time defined in the contract — 4h, 2h or 1h depending on the plan.
24/7 Monitoring
Servers, connections, backups and monitored posts with alarm systems. Most incidents are resolved before they are felt.
Networks and structured cabling
Design, installation and certification of Cat6A and fibre optic network, with tidy and documented cabinets.
Business Wi-Fi
Site survey, high density, separate networks for guests and operations. Wi-Fi that can handle a full room.
Firewall and cybersecurity
Managed firewall, VPN, antivirus, MFA and access policies — reviewed, not just installed.
Backups
Managed and tested backups. Testing the restore is what distinguishes a backup from a folder.
Microsoft 365 and the cloud
Licensing, migration, mail, file sharing and remote working, managed by us.
Apple Parks
Business support for Mac, iPhone and iPad — we are an Apple Technical Partner.
IP PBX
VoIP and IP PBX, in the cloud or on-premises, with numbers and call queues.
Servers and virtualisation
Sizing, installation and management, physical or virtualised.
Office moves
Network, cabling, servers and workstations ready before the first day of work in the new space.
The numbers
Microsoft, Apple, Fortinet, Sophos, Ubiquiti, Dell, Cisco and VMware certified team. Headquartered in Alfragide, with a presence in the North and nationwide support — view the areas of expertise.
Sectors where downtime costs more than support
Hotels and tourism
High-density Wi-Fi, PMS and separate networks for guests and operations, with out-of-hours support.
Healthcare and pharmaceuticals
GDPR, clinical data security and full availability of critical systems.
Higher education and research
Complex networks, hundreds of devices and international integrations.
Diplomatic and governmental
High-security, confidentiality and technical rigor environments.
Multinational companies in Portugal
A local partner that complies with global policies and responds in Portuguese and English.
What happens in the first month
Survey
Inventory of equipment, licences, access rights and active contracts.
Documentation
Topology, credentials and history written and shared with the client.
Monitoring on
Alarmism regarding servers, connections and backups, with the initial risks identified.
Report and plan
What is at stake, what is oversized and in what order it is resolved.
Frequently Asked Questions
Do you work without a contract, by the hour?
No. DataRoad works only with companies and on a contract basis, directly with the end client — without subcontracting.
How much is it?
The fee depends on the number of workstations, servers and the level of coverage. We first survey the infrastructure and send a fixed-price proposal.
Is there a contract?
There are no tie-in periods or joining fees.
What if we already have a supplier?
The transition takes place over two to four weeks, with inventory, access and documentation handed over in an orderly manner. We explain the process in change IT company.
Do you do one-off projects, without a retainer?
Network, cabling and Wi-Fi projects yes, as long as they are of a certain size. We do not carry out small one-off jobs.
What part of the country do you cover?
Headquartered in Alfragide, with face-to-face service in Greater Lisbon, a presence in the North, and nationwide assistance.
See also: External IT department · IT Unlimited vs. monthly retainer and hourly bucket · How to choose an MSP in Portugal · NIS2
DataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support only
no travel included - 24/7 Monitoring
with automatic alerts - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced 24×7×365 monitoring
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Those who entrust their IT to DataRoad and get back to running their business
Companies that prefer to focus on what they do best
Technical expertise with end-to-end responsibility
We do not sell individual hours: we take charge of your company’s IT as if it were our own, with clear procedures, documentation and a written agreement setting out our responsibilities.
A single person in charge
Helpdesk, networks, servers, security and communications managed by the same team. No suppliers pointing the finger at one another.
Written reply with a deadline
Response times set out in the SLA in the contract, not verbal promises. On-site, remote and telephone support.
24/7/365 monitoring
Real-time alerts regarding servers, connections and backups. Most faults are resolved before they are even noticed.
Certified team
Technicians with manufacturer-certified qualifications and experience in demanding business environments — not generalists.
Comprehensive fleet management
Workstations, servers, cloud services and licences are continuously inventoried, updated and documented.
No loyalty scheme
We strive to retain our customers through the quality of our service. There are no minimum contract periods or sign-up fees.
DataRoad · IT Services and Consultancy
Find out about our Awards
We do IT right
Companies that can’t afford to stop choose those who have already proven they work
We do IT right — and the figures prove it.
Behind every growing business, there is an infrastructure that never fails!
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Years of Experience
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Google Reviews
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IT Certifications
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Countries with Customers
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IT Projects
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Companies
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24/7 monitoring, 365 days a year
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Guaranteed Uptime
Certifications that guarantee the standard of service provided
A team certified in the platforms your company uses every day
Recurring IT problems are rarely down to bad luck: they are the result of a lack of maintenance.We cover all your company’s IT needs with preventive maintenance, continuous monitoring and support, all included in a fixed price.Request a no-obligation quote
Unlimited monthly IT maintenance for businesses, with no limit on hours and no call-out charges.
IT Unlimited — unlimited support,
fixed cost
On-site, remote and telephone support with continuous monitoring and alarm services 24 hours a day, 365 days a year. A fixed monthly fee that covers everything the operation requires — with no hourly charges and no surprises on the bill.
- Unlimited support hours
- Travel included, no extras
- 24/7/365 monitoring and alarm system
- Response times defined by the SLA
- Preventative and corrective maintenance
- No loyalty scheme or membership fees
MSP — Managed Service Provider · 232 client companies · Over 11 years’ experience in corporate IT
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreLatest News
Our projects
Find out about our latest news and completed projects
In the projects we are involved in, we bring all our experience, commitment and dedication to our clients
The greatest source of pride and fulfilment we can achieve is always your recognition of our work
We help businesses grow with our specialist IT expertise
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
DataRoad launches website in five languages to support international companies in Portugal
www.dataroad.pt is now available in Portuguese, English, Spanish, French and German — a direct result of the international clients, organisations and embassies that we already serve in Portugal.
Six hotels in Restauradores and Rossio: the IT infrastructure that DataRoad installed and maintains – Premium IT Services
BePoet, BeHotel, Rossio Plaza, Nicola Rossio, LX Arch and Ouro Rossio: six hotels in one of the best areas of Lisbon, with network, guest Wi-Fi, firewall, CCTV, PMS and Microsoft 365 installed and maintained by DataRoad.
Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall
DataRoad has installed 30 Wi-Fi hotspots, 55 CCTV cameras and a firewall at the Ouro Rossio Hotel in Lisbon. Take a look at the project and request a quote.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Before hiring, many companies start with an assessment. Ours IT consultancy in Lisbon carry out an infrastructure audit and deliver a written plan with priorities, deadlines and costs.