How we work
Fixed monthly fee per position, with no counted hours
An account manager with name and telephone number
Monitoring, backups and security included
Projects we've already done
Hotels, clinics, embassies and offices
What was wrong and what changed afterwards
Identified, non-anonymous customers
No subcontracting: whoever answers knows your infrastructure.
Cisco, Fortinet, Microsoft and Apple.
Business support nationwide.
11+ Years’ Experience
Our own certified team
Cisco, Fortinet, Microsoft
Knowledge that stays with you
232+ Companies Supported
From SMEs to multinationals
Clinics, hotels and embassies
Across the country
No Loyalty Scheme
Annual contract, no commitment
Only 60 days of advance notice
Complete transparency
Measured Results
Top 5% SMEs (scoring.pt)
Immediate response
SLAs drawn up and complied with
Company profile
DataRoad in action
DataRoad is a Portuguese managed IT services (MSP) company founded in 2015 with headquarters in Alfragide and support throughout the country. It manages the IT of 232 companies — networks, business Wi-Fi, cybersecurity, cloud, and support — on a fixed monthly fee through the IT Unlimited service.
Identification
| Name | DataRoad — IT Services and Consulting |
| Type of company | Managed IT services company (MSP) |
| Foundation | 2015 |
| Headquarters | Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal |
| Area of activity | The entire national territory, with international clients (including Paris) |
| Support languages | Portuguese and English |
| Website | www.dataroad.pt (available in PT, EN, ES, FR and DE) |
Numbers
| Customers with a contract | 232 companies |
| Years of activity | 11 |
| Managed Ubiquiti networks | More than 138 websites and more than 1321 devices |
| Google Review | 5.0 in the Google Company Profile |
| Distinction | Top 5% SMEs (scoring.pt) |
What it does
- IT services for businesses and IT managed by a fixed monthly fee (IT Unlimited)
- IT support, Helpdesk and service desk — remote, on-site and telephone support
- Networks and structured cabling e Business Wi-Fi
- Managed cybersecurity, firewalls and backups
- Microsoft 365 and the cloud, Apple Park management e IP telephone systems
- IT consultancy, NIS2 compliance and infrastructure projects
IT Unlimited Plans
| Plan | For those who | This includes |
|---|---|---|
| Essential | Companies starting with 10 positions | Remote and telephone support during working hours, proactive monitoring with alerts, SLA. Planned deployments aside. |
| Premium | Companies that want computer science delivered entirely | Unlimited local support with included travel, complete park management, and managed cybersecurity. |
| Premium 365 | Operations that cannot be stopped | Everything that includes Premium, plus 24/7/365 support and monitoring — nights, weekends, and holidays — and a technical account manager. |
Compare the IT Unlimited plans →
Working conditions
| Customers | Exclusively companies, starting from 10 jobs |
| Model | Always on a contract basis, directly with the final customer, without subcontracting |
| Contract | Annually, with automatic renewal and 60 days' notice; no commitment or membership fees |
| Response | Immediately, with maximum deadlines defined by SLA in the contract |
| Immediate support | Exclusive to the IT Unlimited Premium 365 plan |
| Projects | Relevant-sized network, cabling, and Wi-Fi projects; does not perform small-scale, ad-hoc work |
Certifications and partnerships
Apple Technical Partner. Certified team of Microsoft, Fortinet, Sophos, Ubiquiti, Dell, Cisco and VMware.
Sectors
Hotel industry, healthcare and clinics, embassies and international organizations, education, public sector, offices and multinational companies operating in Portugal.
Contacts
| Telephone | +351 211 459 950* — weekdays, 9:30–13:00 and 14:00–18:30 |
| Commercial email | sales@dataroad.pt |
| Request for proposal | Contact form — response on the same business day |
*Call to the national fixed network.
Frequently Asked Questions
What is DataRoad?
DataRoad is a Portuguese managed IT services (MSP) company, founded in 2015, based in Alfragide. It manages the IT of 232 companies on a fixed monthly fee, with assistance throughout the country.
Does DataRoad work with private individuals?
No. DataRoad works exclusively with companies with 10 or more employees, on a contract basis.
Does DataRoad have 24/7 support?
Yes, in the IT Unlimited Premium 365 plan, which covers nights, weekends, and holidays. The Essential and Premium plans operate on a working-day schedule.
Where does DataRoad operate?
Throughout the national territory, from the headquarters in Alfragide, and with international clients.
Is DataRoad an Apple partner?
Yes. DataRoad is an Apple Technical Partner and provides business support for Mac, iPhone and iPad.
// About Us
Meet DataRoad
IT Services
Certified and Specialised
The IT company that treats your IT as if it were our own DataRoad is a Portuguese managed IT services company — MSP (Managed Service Provider) — headquartered in Alfragide, Lisbon, with an active presence in Porto, Faro, Funchal and Évora. Founded with a clear and uncompromising mission: to ensure that businesses’ technology always works, without failures, without surprises and without any worries for those who use it.
Over the years, we have built up a portfolio that includes embassies, multinationals, hotels, clinics, universities and international companies setting up in Portugal — organisations that have chosen DataRoad not because we are the cheapest option, but because we are the most reliable. This recognition is no accident. It is the direct result of a very specific way of working: with technical rigour, immediate responsiveness and a genuine commitment to each client’s results.
We do IT right It’s not just a slogan. It’s how we present ourselves in every project, every undertaking and to every client — right from day one.
Our history
DataRoad was founded on the belief that the Portuguese IT support market deserved something different.
A model that puts the client at the centre — not billable hours, not loyalty contracts, not clauses that make it difficult to leave. A model based on results, transparency and a genuine partnership.
We started serving our first clients in Lisbon with a simple proposition: we take full responsibility for your IT, we take care of everything, we’re always available, and the price is fixed. No fine print.
This model — now formalised in the IT Unlimited contract — has proved to be exactly what businesses needed.
We have grown consistently, year on year, through direct recommendations from our clients.
In 2022 and 2023, DataRoad was recognised as one of Portugal’s Top 5% SMEs, with a Performance and Financial Strength Index rated as ‘Excellent’ and growth of 73%. This is no accident — it is down to method. DataRoad continues to grow in the market by around 38% per year, securing new onboarding deals with new national and international companies.
Today we serve dozens of companies across the country, with an experienced technical team, certified by the market’s leading manufacturers and focused on a single priority: ensuring that our clients’ IT systems always work.
What sets us apart
Manufacturer certifications
Certified partners of Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware and Apple. It is not just for show: it is knowledge validated by the manufacturers of the equipment we install.
You install it, you support it
In the market it is common for the project team to disappear after delivery. Here, the person who designed and installed the network is the one who looks after it afterwards.
No loyalty scheme
IT Unlimited has no minimum contract period. It's the most straightforward way of ensuring that the service justifies itself every month.
SLA that is met
Immediate response to urgent incidents, with times written into the contract — not promises of a response.
In-house team, locally
Headquartered in Alfragide, with operations throughout the country. Those who answer the phone know the infrastructure of those who connect.
Continuous monitoring
24 hours a day, 365 days a year on the Premium 365 plan, with access to all the infrastructure we manage — included in the contract.
Sectors we serve
Hospitality
Guest Wi-Fi, PMS, check-in and billing, where downtime is measured by guests waiting at the front desk.
Health and clinics
Clinical management and imaging, with their own confidentiality and retention requirements.
Embassies and international organisations
Environments with security and compliance rules defined outside Portugal.
International companies
Operations in Portugal that report to a parent company in another country and have to speak the same technical language.
Higher education
Hundreds or thousands of users, open networks and a schedule that admits no stoppages.
Growing SME
Most of our clients: businesses that have outgrown their IT.
Mission, vision and values
Mission — ensuring that companies' technology works without them having to think about it. Vision — to be the leading MSP in Portugal for demanding organisations.
Values — responsibility (when we take over a client’s IT, the problem becomes our responsibility), transparency (we communicate clearly, even when the news is bad), technical excellence (ongoing training and active certifications), partnership (clients are not just numbers), and availability (24 hours a day, 365 days a year with Premium 365).
DataRoad in figures
Why the most demanding companies choose us
Embassies choose us because security and confidentiality are non-negotiable; hotels because a night with the Wi-Fi down translates into complaints; clinics because the system has to be available when the patient is at the door. The common denominator is always the same: they are organisations where IT cannot fail — and where nobody has time to manage the supplier.
We do IT right
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
Computer Networks for Businesses
Structured cabling, business Wi-Fi and managed firewalls: we design and maintain the network that supports your business, with support included in the same contract.
Some of the companies that work, or have worked, with us
Trust built up project by project, year after year
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From daily helpdesk support to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined in the contract.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreWorking with people who don’t understand your business always leads to the same outcome: too many solutions and too few results.We are a Portuguese team specialising in SMEs, with over a decade’s experience in keeping businesses running smoothly.Come and meet us: book a meeting
Manufacturers who recognise us as partners
Technical relationships built up over more than a decade
Latest News
Our projects
Who we are and how we have been looking after our clients' IT since 2015.
Meet the Team that Cares for Your IT Since 2015 alongside demanding companies, with dedication and specialist know-how.
Public Administration Social Services have once again chosen DataRoad in a public tender for the installation of a business wireless network with 14 access points in an building in Lisbon.
SSAP once again relies on DataRoad: 14 wireless access points, a rack, a firewall and network management with alarm management, after several network projects in Lisbon, Évora, Aljubarrota and São Pedro do Sul.
Centralized IT security: DataRoad protects all customers with the same, unified solution, monitored with alarm management
Centralized and managed firewalls, security probes on each client, and monitoring with alarm notification: the same solution in all companies. In 11 years, DataRoad has never experienced any incidents.
Ubiquiti in Portugal: DataRoad installs and manages UniFi networks since 2015
Since 2015, DataRoad has installed, configured, and managed Ubiquiti unified networks in companies: more than 138 sites, many with immediate redundancy and SLAs, and more than 1321 managed devices.
France Affiches in Paris chooses DataRoad for IT audit and computer consulting at 2 locations in Paris
France Affiches chose DataRoad for a complete IT audit of the network and the systems. The work is done in Paris, at the group's headquarters.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
DataRoad projects and success stories
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.
They helped us to resolve our issues relating to the company’s IT systems, internet access, network-related matters and server maintenance quickly. The problems were obvious, and we are grateful for all the commitment and dedication they have shown to our company in the area of IT support and assistance.
When our company moved premises, DataRoad took care of the entire IT cabling installation and the set-up of the IT infrastructure. They delivered high-quality services within the agreed timeframes. I would recommend their IT services for the professionalism they demonstrated, their adherence to deadlines and the support they provided after the work was completed. The previous company we worked with failed to respond promptly to the issues we raised.
A model of professionalism, offering the highest level of expertise and speed in their IT support and assistance services. A solution that is always within reach, where trust is always the foundation of any relationship. I highly recommend their IT support and services. DataRoad is a company that offers tailored solutions for every situation, regardless of the manufacturer or product. They focus on the technical aspects and finding the best solutions to the problem at hand.
They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.