How does the support work
Tickets with history, priorities and deadlines
Immediate remote support
Callout to site when required
Service levels
Response times by severity
What counts as an emergency and what does not
Monthly compliance report
For all customers with an IT Unlimited retainer.
Status of each order, always visible.
Access, licences and infrastructure organised.
DataRoad Client Portal
A single place to raise tickets, track the status of each intervention, and consult the history and documentation of your infrastructure. Available 24 hours a day for all clients with an IT Unlimited contract.
Dedicated Client Portal
Orders and tickets in one place
Real-time status
Full history
Opening of Simple Orders
Portal, email or telephone
Well-defined priorities
Average response time of less than 2 hours
Your Network Documentation
Documented infrastructure
Access and licences organised
Information always yours
Immediate Remote Assistance
Secure remote support
Without unnecessary waiting
Sorted straight away
Organisations that entrust their operations to DataRoad
From the public sector to international groups — infrastructure where stopping is not an option
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.dataroad.pt/wp-content/uploads/2026/09/logo-cliente-munit.png){kind=logo}
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreSupport requests lost between emails and phone calls always delay resolution.On the customer portal, you can register, track and view the history of each request, with visible deadlines and nothing forgotten.Would you like this support at your company? Talk to us
Certifications and partnerships underpinning our service level
We work with market-leading enterprise manufacturers, with a certified team in every technology we implement
Latest News
Our projects
The IT support we provide to our clients.
Your IT Always at Hand Track orders, equipment and services in a simple, transparent portal.
24 contratos públicos: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa e SSAP escolhem a DataRoad para suporte informático e gestão e instalação de redes informáticas
RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa, ANQEP, SSAP e três autarquias: 24 contratos públicos desde 2017 em suporte informático, redes informáticas e redes wireless.
Serviços Sociais da Administração Pública voltam a escolher a DataRoad para instalação de uma rede wireless business com 14 pontos de acesso num edifício em Lisboa
Os SSAP voltam a confiar na DataRoad: 14 pontos de acesso wireless, bastidor, firewall e gestão da rede com alarmística, depois de vários projetos de rede em Lisboa, Évora, Aljubarrota e São Pedro do Sul.
France Affiches em Paris escolhe a DataRoad para auditoria de IT e consultadoria informática em 2 localizações em Paris
A France Affiches escolheu a DataRoad para uma auditoria de IT completa à rede e aos sistemas. O trabalho é feito em Paris, na sede do grupo.
Embassies, international organisations and prestigious companies choose DataRoad in Portugal
Korean Embassy, Brazilian Consulate, DCIAP, Mitrelli Group, Harlan & Poston, ReStream, Forward College, beQom — the projects that make DataRoad the IT partner of choice for international organisations in Portugal.
Talk to Us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.