DataRoad · IT Services and Consulting
IT Unlimited Essential
The baseline plan
The minimum a company needs to stop firefighting.
Monitoring, patching, tested backups and support with a defined response time — the foundation everything else is built on.
See the plan
When Essential stops being enoughRead More ...Service LevelsResponse times by severity, in writing
Measured every month and reported to youRead More ...
IT Unlimited Essential
Unlimited on-site, remote and phone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a proposalRemote and Phone Support
During business hours Certified technicians No queues, no waiting
24/7 Monitoring
Automatic alerts Servers, network and backups Detection before the breakdown
SLA-Guaranteed Response
Defined response times Priorities by criticality History of every request
Update Management
Security patches System updates Monthly estate report
// IT Unlimited Essential
Plan
IT Unlimited ESSENTIAL
The solid foundation for companies with 5 to 10 workstations. Remote and phone support during business hours, delivered by certified technicians, with response times guaranteed by SLA.
We monitor your systems 24/7 with automatic alerts, apply updates and security patches, and send a monthly report on the state of your IT estate.
It is the minimum a serious company should have: stop waiting for something to break before reacting.
On request
A 100% remote and phone plan — issues solved remotely in minutes, no call-outs included.
Minimum of 10 seats · No lock-in — you stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) get a tailored proposal — the per-seat value does not apply.
Essential is a remote and phone support plan. It does not include call-outs or on-site assistance — and that is precisely what makes it affordable for smaller structures, since the vast majority of day-to-day issues are solved remotely and without waiting.
If your company needs on-site interventions, full estate management or managed cybersecurity, the right plan is IT Unlimited Premium.
Start with the essentials. Grow when it makes sense.
Who IT Unlimited Essential is for
Companies with 5 to 10 workstations that still run in reactive mode: they call a technician when something breaks, pay by the hour, and never really know what state their IT is in.
Essential replaces that model with a fixed monthly fee that includes remote and phone support during business hours, permanent system monitoring and a response with SLA-defined deadlines.
What is included
- Remote and phone support during business hours
- 24/7 monitoring with automatic alerts
- Incident response with a defined SLA
- Update and security patch management
- Monthly report on the state of your IT estate
- Dedicated helpdesk by email and phone
What is not included
Call-outs and on-site assistance, full estate management, managed firewall and antivirus, and coverage outside business hours. All of that is part of the Premium and Premium 365 plans.
Compare the plans
Choose the level of support
your company needs
- Remote and phone support
during business hours - 24/7 monitoring
with automatic alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and phone
- Unlimited on-site support
- with call-outs included
- Advanced 24×7×365 monitoring
- Full IT estate management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No hour limits
- Dedicated helpdesk
during business hours
- Everything included
in IT Unlimited - Support 24h × 7 days × 365 days
- weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that professionalised their IT support
They all started by no longer calling a technician only when something broke
Contact us now
Contact Form
Ask DataRoad for a proposal — we handle the rest with a fast, clear answer to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialised technician will contact you the same day.