DataRoad · IT Services and Consultancy
Companies in Lisbon
Reliable support
Dense offices, a lot of people per square metre and zero tolerance for downtime.
We look after the IT of companies in the city and across Greater Lisbon — from fitting out a new office to the support contract that replaces or reinforces an in-house team.
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24/7 (Premium 365) monitoring and response with an SLARead More ...Networks and OfficesCabling, WiFi and networks built from scratch
Or reviewed when nobody can explain themRead More ...
Email security
Email protected against phishing and unauthorised access.
Hybrid working
Secure remote access for teams inside and outside the office.
Nobody working in IT
The IT department of Lisbon SMEs.
Lisbon and Greater Lisbon
Empresa de Informática em Lisboa: Assistência, Redes e Wi-Fi para Empresas
Assistência informática em Lisboa para empresas com mais de 10 postos, em contrato de assistência: suporte remoto, telefónico e no local, com resposta imediata. A DataRoad tem sede em Alfragide, às portas de Lisboa, e assegura a infraestrutura de TI de escritórios, clínicas, hotéis, embaixadas e multinacionais na cidade e em toda a Grande Lisboa — da montagem de um escritório de raiz à gestão diária que substitui ou reforça um departamento interno.
The most common problem in a company in Lisbon
It is not a lack of technology — it is an excess of decisions made at different times by different people. The switch was bought during a move, the router came from the ISP, the WiFi was added when another ten people joined and the server stayed where it was because nobody wanted to touch it. Each piece works; the whole thing is fragile and nobody can explain why.
Growth without a plan
Offices that doubled their team without ever reviewing the network. The symptoms appear as slowness, Wi-Fi drops and printing problems — rarely as what they actually are.
Email security
The overwhelming majority of incidents we see come in via email. Strong authentication and process verification are worth more than any additional equipment.
Hybrid working
Secure remote access, identity management, and reliable video conferencing have become basic infrastructure, not extras.
Nobody working in IT
In a twenty-person SME, IT is usually the job of whoever is most tech-savvy. It works until the day it stops working.
Start by understanding, not by proposing
Before recommending anything, we carry out an audit: what exists, how it is connected, what is out of warranty, where the backups are and when was the last time someone restored them.
In most cases, this document arrives to make a decision. Many companies discover there that the urgent investment is much smaller than they feared — and that the real problem lay elsewhere.
- Remote: immediate response
- Location: intervention in Lisbon
- Contract: Written SLA
What we provide in the region
| Service | This includes |
|---|---|
| Assistance and support | Remote and on-site support for workstations, incident management and IT Unlimited at a fixed cost. |
| Networks and cabling | Certified structured cabling, Layer 3 switching and PoE power supply. |
| Wireless | Wi-Fi 6 and Wi-Fi 7 with coverage analysis and centralised cloud-based management. |
| Cyber security | Enterprise firewall, traffic segmentation and managed antivirus. |
| Servers and data | Servers, NAS and backups with restoration trials. |
| Communications | IP telephone systems and CCTV video surveillance with continuous recording. |
Real cases in Lisbon
Installation of the IT network and enterprise Wi-Fi for the Lisbon office.
Installation of the computer network and cabling for the consular premises.
Complete restructuring of the office network cabling and installation of switching.
Complete IT network throughout the Twin Towers, wireless coverage and IT Unlimited support.
View all DataRoad projects and news
Structured cabling and wireless networks in Lisbon
Routing cables through buildings that weren't designed for it
Much of Lisbon's office space is in decades-old buildings, where the ductwork has already carried telephone lines, alarm systems, audio cables and three generations of network wiring. The job starts with figuring out what is actually there and what can still be salvaged, and it is rarely what is shown on the floor plan.
We do structured cabling in CAT6 and CAT6A, with routing decided on-site, cable trays where the false ceiling does not allow passage, and each point certified with Fluke and delivered in a report. The work is carried out with the office remaining operational: floor by floor, zone by zone, and outside normal hours when that is the only way to ensure nobody has to stop working.
Wi-Fi coverage in open-plan areas and closed rooms
An office floor in Lisbon typically combines open-plan space, closed meeting rooms and one or two private offices with walls that WiFi cannot penetrate. We installed enterprise wireless networks after measuring the coverage on-site, not after estimating it on a floor plan. WiFi 6 and WiFi 7, roaming between access points so that a call doesn't drop on the way to the meeting room, and a guest network separate from the company network.
We work in Lisbon from Alfragide, with our own on-site team — the same one that carries out the construction work and subsequently ensures maintenance.
Os três níveis do IT Unlimited em Lisboa, com preços de referência
Mensalidade fixa, sem horas contadas. Todos os valores são «desde» e em euros por mês (+ IVA): o valor final depende do âmbito e fica definido por escrito na proposta. Ver como se calcula o preço.
IT Unlimited Essential
Desde 395 €por mês (+ IVA), para 10 postos
- Includes unlimited helpdesk, PC management, monitoring, patch management, and remote support
- Remote and telephone support only
no travel included - Ticketing support
with orders portal - Incident response with an SLA
- Update management
and security patches - Monthly activity report
- Helpdesk during working hours
by email and telephone - The price may increase with the number of stations, the size of the network, servers, websites, printers, NAS devices, critical systems, and Apple equipment.
IT Unlimited Premium
Desde 750 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Unlimited in-person support
- With travel included
- Monitoring and alarm systems
- Complete IT infrastructure management
- Cybersecurity included
managed firewall and antivirus - Priority SLA
immediate response to critical incidents - No limit on hours
- Dedicated helpdesk
with priority in the queue - The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, and Apple equipment.
IT Unlimited Premium 365
Desde 1.200 €por mês (+ IVA)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management, and remote support
- Everything that’s included
no IT Unlimited Premium - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the park and the network, servers, websites, printers and NAS, critical systems, Apple equipment and off-hours coverage
Don't know which one to choose? Talk to us and receive a fixed-price quote · Como se calcula o preço
Frequently Asked Questions
Do you only do projects or also ongoing support?
Ambos, sempre em contrato. Há clientes que nos entregam um projeto de rede ou de escritório e outros que nos entregam a gestão diária em regime IT Unlimited. O primeiro passo é um levantamento da infraestrutura, sem compromisso.
How long does it take to set up a new office?
Between three and six weeks for the technical part, with the work running concurrently. The critical timeframe is almost always the internet connection.
Do you work with small businesses?
Trabalhamos com empresas a partir de 10 postos de trabalho, sempre em contrato de assistência.
Can you give a second opinion on a proposal we received?
We can, and we do so frequently. We analyse the proposal, identify what is oversized, what is missing and what is unclear — and we return that assessment in writing.
Vão ao local em Lisboa ou é tudo remoto?
As duas coisas. A maior parte dos pedidos resolve-se de imediato por suporte remoto ou telefónico; quando é preciso, um técnico desloca-se ao escritório. A sede fica em Alfragide, junto a Lisboa, o que encurta as deslocações na cidade e na Grande Lisboa.
Que zonas de Lisboa cobrem?
Toda a cidade de Lisboa e os concelhos à volta: Oeiras, Cascais, Sintra, Amadora, Odivelas, Loures, Almada e Seixal, entre outros. Fora da Grande Lisboa damos assistência em todo o país.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
DataRoad in other regions
See also: 24/7 Computer Support (Premium 365) for Businesses in Lisbon · On-site IT Support for SMEs in Lisbon · Office Computer Network Installation in Lisbon · Wireless Network Installation (Enterprise Wi-Fi) in Lisbon · IT Consultancy for Businesses
This service is provided exclusively under an IT Unlimited contract.
DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client's environment.
DataRoad blog articles and news
- Magnelusa: networking consultancy and complete network overhaul
- DataRoad grows by 73% in 2022 with new IT projects
- Data Recovery: What to Do in the First Few Hours
- DataRoad has ensured the proper functioning of Infocapital SA's information systems since 2015
- DataRoad strengthens its market leadership by being named among the Top 5% of Portugal’s Best SMEs
- CAE 62201: IT Consultancy — What It Covers and Why It Has Changed
- DataRoad Joins Prompt Payment Commitment and Reinforces Good Management Practices
- DataRoad is an Apple Technical Partner and becomes a specialised provider of Apple solutions in Portugal
- DataRoad in the Top 5% of Portugal’s Best SMEs 2023
- DataRoad grows by 75.51% in 2021 thanks to new IT projects
- DataRoad moves to new premises in Alfragide
- Signs Your Business Needs to Change IT Supplier
- IT for Businesses: Lisbon, Setúbal, Porto, Beja, Cascais and Oeiras
- Managed IT services: DataRoad's complete guide
- Klass Wagen — IT infrastructure for car hire operations in Portugal
- Panike — Network and communications infrastructure in the food industry
Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner
Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.
