Lisbon · On-site assistance
On-site IT Support for SMEs in Lisbon
DataRoad provides on-site IT support for SMEs in Lisbon: a technician in your company when you need it — to resolve what cannot be done remotely. Repair of computers, servers, networks, and printing, with quick on-site service throughout Greater Lisbon and immediate remote support.
✓ Quick trip✓ Certified technicians✓ Fixed monthly fee✓ No loyalty scheme
IT UnlimitedRemote and on-site support in a single contract
SLA-guaranteed response timeRead more...No-obligation diagnosisA visit to see what is available
Written quote, free of chargeRead more...
Quick travel in Lisbon
An engineer at your company when the problem cannot be resolved remotely.Remote first
A maioria dos pedidos fica resolvida de imediato, sem esperar por ninguém.Fixed monthly fee, no contract
Workstations, servers, network and printing within the contract.Close support, for those who cannot stay still
Lisbon SMEs need a partner that turns up — and sorts things out. DataRoad combines breakdown assistance com suporte remoto, para que a maioria dos problemas fique resolvida de imediato e o resto seja tratado no local, com um técnico que conhece a sua operação.
Post repairs
Diagnosis and repair of computers, laptops and peripherals, with component replacement.Networks and Wi-Fi
Troubleshooting network faults, cables, switches and Wi-Fi coverage in your office.Printing and peripherals
Installation and troubleshooting of printers, scanners and office equipment.Servers and NAS
Server maintenance, file shares, permissions and backups.Email and Microsoft 365
Account setup, migration and mail and collaboration troubleshooting.New equipment
Installation and configuration of new workstations and software, ready to use.Why DataRoad?
A serious, approachable and transparent IT partner — designed for SMEs and demanding offices.
Estimated cost
Fixed monthly fee. You always know how much you pay, with no surprise bills.No loyalty scheme
Contrato anual com 60 dias de pré-aviso: ficamos porque somos bons.Dedicated team
Engineers who know your infrastructure, not an anonymous call centre.Proactivity
We prevent rather than patch up. Fewer incidents and less downtime.Proximity in Lisbon
We are close by. When it is necessary to go to the site, we go quickly.Security included
Antivirus/EDR, firewall and best practices aligned with NIS2.How we work
A simple, transparent process with no surprises.
Diagnosis
We analysed your infrastructure, risks and priorities — with no obligation.Clear proposal
Tailored retainer and SLA, with defined scope and costs.Onboarding
Inventory, access control, monitoring and documentation of your network.Ongoing support
IT Support, interventions and reports — continuous improvement every month.Where we operate in Lisbon
Callouts to locations throughout Greater Lisbon and immediate remote support nationwide.
LisbonParque das NaçõesOeirasCascaisAmadoraSintraLouresOdivelasAlmadaBarreiroSetúbalVila Franca de Xira
Frequently Asked Questions
The most common questions about on-site IT support in Lisbon.
How long does it take for a technician to show up?
Depende do plano contratado e da urgência. A maioria dos pedidos resolve-se por acesso remoto de imediato; quando é necessária deslocação ao local em Lisboa, cumprimos o tempo acordado por SLA.Do you work with small businesses?
Yes, DataRoad is specifically tailored for SMEs and offices, with plans adjusted to the number of workstations and the criticality of the operation.Do I need a retainer agreement?
It is not compulsory, but we recommend a retainer to ensure priority, a fixed cost and prevention. We also carry out one-off interventions.Do you cover the whole of Greater Lisbon?
Yes — Lisbon city and surrounding municipalities, including Oeiras, Cascais, Amadora, Sintra, Loures, Almada and the South Bank.Can you replace our current manager?
Yes, we carry out a planned transition with inventory and documentation, with no service disruptions.Do you need a technician at your company in Lisbon?
Request a no-obligation quote.Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
DataRoad projects and success stories
Ubiquiti success story: more than 138 sites, many with redundancy and unified management›Forward College — IT network and support at the Lisbon campus›Magnelusa — Computer network installation›Klass Wagen — IT infrastructure for car hire operations in Portugal›Panike — Network and communications infrastructure in the food industry›SSAP: structured networks and 56 Wi-Fi 7 access points across three buildings›
DataRoad blog articles and news
- IT Assistance and Ongoing IT Support Services – IT Unlimited Contract – Univete SA
- Boost Portugal: IT Unlimited support and monitoring
- PTR Pharma Consulting: IT Unlimited, website and email managed
- Century21 Oeiras: IT support from IT Unlimited
- Harlan & Poston Group: IT Unlimited in Portugal and the UK
- Uriach: monthly IT Unlimited support and systems management
Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner
0+Years of experience, since 2015
0+Customer companies
0+IT infrastructure projects
0+IT certifications from manufacturers
0+Countries with supported customers
0+Hotels
0+Embassies
0%Availability of managed services (as per SLA)
Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.
// Testimonials from our Customers
Find out what our customers say
and why leading companies
and international companies choose DataRoad
We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.
“
★★★★★
Network installation and IT Unlimited — 5 years
DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
“
★★★★★
Servers, network and Wi-Fi from the ground up
DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
“
★★★★★
Servers, cloud, backups and workstations
DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
“
★★★★★
IT Support Agreement
We have an IT support contract with DataRoad; they work efficiently and ensure the smooth running of the company’s IT systems. They are always on hand to resolve issues and recommend the best IT solutions. DataRoad provides remote, on-site and telephone IT support; they are effective at resolving all issues raised and respond quickly and efficiently to our requests. I always recommend their IT assistance and support services. They undoubtedly deserve every success for the dedication and professionalism they have shown.
“
★★★★★
Networks, the internet and server maintenance
They helped us to resolve our issues relating to the company’s IT systems, internet access, network-related matters and server maintenance quickly. The problems were obvious, and we are grateful for all the commitment and dedication they have shown to our company in the area of IT support and assistance.
“
★★★★★
Relocation of premises and structured cabling
When our company moved premises, DataRoad took care of the entire IT cabling installation and the set-up of the IT infrastructure. They delivered high-quality services within the agreed timeframes. I would recommend their IT services for the professionalism they demonstrated, their adherence to deadlines and the support they provided after the work was completed. The previous company we worked with failed to respond promptly to the issues we raised.