BeHotel Lisboa **** has chosen DataRoad to provide IT support, IT maintenance, and ongoing management of all its information systems through an annual “IT Unlimited” monthly support contract. The agreement covers the hotel’s workstations, wireless network, printing equipment, servers, and internet connectivity.
What's included in the service at BeHotel Lisboa
The IT Unlimited contract signed with BeHotel Lisboa was designed to ensure operational continuity in a hotel environment, where any IT failure has a direct impact on the guest experience and on the front desk, housekeeping, and back-office teams. The service includes:
- Ongoing technical support for the workstations used by the hotel's various departments;
- Management and maintenance of the wireless network, which is essential both for internal operations and for the connectivity provided to guests;
- Maintenance of servers and printing infrastructure, ensuring the availability of hotel management systems;
- Proactive monitoring, remote support, alarm management, and reporting to identify and resolve issues before they affect operations.
Why Is Proactive IT Management Critical in the Hospitality Industry?
A hotel operates 24 hours a day, every day of the year, which makes the stability of its IT systems an operational requirement—not just a technical one. A failure in the wireless network or the property management system (PMS) can affect check-in, billing, or guests’ connectivity experience in real time. Therefore, continuous monitoring and remote support make it possible to detect anomalies—network outages, overloaded servers, equipment with degraded performance—before they turn into disruptions visible to guests and employees.
Alarm notifications and regular reporting also provide hotel management with insight into the condition of its infrastructure, allowing them to plan replacements and investments based on actual data rather than simply reacting when a problem arises.
IT Services for the Hospitality Industry
DataRoad has extensive experience supporting hotels in Portugal, offering a range of services tailored to the industry’s specific needs:
- IT support and ongoing assistance for workstations, the reception area, and the back office;
- Installation, configuration, and maintenance of wireless networks for guests and internal operations;
- Management of servers, printing systems, and Internet connectivity;
- IT consulting and IT security projects tailored to the hospitality industry.
Customer Benefits
- 24/7 operational continuity, with early detection of problems before they affect guests;
- A stable wireless network, which is essential for the guest experience and for internal processes;
- A team of specialists certified by various manufacturers in the field of networking and IT security;
- Regular reporting that supports investment decisions regarding technology infrastructure.
We would like to thank BeHotel Lisboa for placing its trust in DataRoad’s IT consulting, IT support, and network management services.
Learn more about our IT Unlimited service here:
Managed IT services for businesses
IT services and computer maintenance for businesses
Do you manage a hotel? DataRoad has extensive experience implementing networks and providing IT support for hotels. Check out our IT services for hotels.
