24/7 IT Support for Businesses in Lisbon
When your operation cannot stop, DataRoad responds. IT assistance, immediate remote support and on-site technicians throughout Greater Lisbon — with response times guaranteed by SLA, a fixed monthly retainer and no lock-in contract.
A fixed monthly fee, no surprisesRead more...Compare the plansEssential, Premium or Premium 365
See what changes at each levelRead more...
24/7 support (Premium 365)
IT support and remote intervention anytime, every day.
On-site intervention
Getting around Lisbon when you have a physical disability.
Servers and security
Server management and managed cybersecurity included.
Support that resolves first time and on time
IT assistance and remote support
Atendimento por telefone, email e acesso remoto seguro. A maioria dos pedidos fica resolvida de imediato, sem esperar por deslocações.
On-site intervention
DataRoad technicians throughout Greater Lisbon for everything that cannot be resolved remotely — workstations, servers, networks and printing.
Server management
Maintenance of physical and virtual servers, Microsoft 365, email, shares and permissions, with controlled updates.
Managed cybersecurity
Antivirus/EDR, firewall, filtering and best practices aligned with NIS2 to reduce the risk of ransomware and phishing.
Backups
Automatic and tested backups, with a recovery plan to get back to work after any incident.
24/7 monitoring (Premium 365)
We monitor your systems and act before the fault affects you. Fewer surprises, more uptime.
Why DataRoad?
Written SLA
Agreed and met response and resolution times, not verbal promises.
Estimated cost
Fixed monthly fee. You always know how much you pay, with no surprise bills.
No loyalty scheme
Contrato anual com 60 dias de pré-aviso: ficamos porque somos bons.
Dedicated team
Engineers who know your infrastructure, not an anonymous call centre.
Proactivity
We prevent rather than patch up. Fewer incidents and less downtime.
Proximity in Lisbon
We are close by. When it is necessary to go to the site, we go quickly.
How we work
The base of the 24/7 support (Premium 365) is the 24/7 IT monitoringthe alerts reach the team before they reach the customer.
Diagnosis
We analysed your infrastructure, risks and priorities — with no obligation.
Clear proposal
We offer tailored retainers and SLAs, with defined scope and costs.
Onboarding
Inventory, access control, monitoring and documentation of your network.
Ongoing support
IT Support, interventions and reports — continuous improvement every month.
Where we operate in Lisbon
Frequently Asked Questions
Is the support really 24/7 (Premium 365)?
Yes, we provide continuous coverage with an SLA, including out-of-hours and weekends for the plans that require it. The service level is defined in the proposal according to the criticality of your operation.
How much does IT support cost for my business?
Trabalhamos por avença fixa mensal, calculada consoante o número de postos, servidores e o SLA pretendido. Pode pedir uma proposta sem compromisso — apresentamos um valor claro e previsível.
Do you travel to the location in Lisbon?
Sim, temos técnicos para toda a Grande Lisboa. A maioria dos pedidos resolve-se por acesso remoto de imediato; quando é necessário, deslocamo-nos ao local dentro do tempo acordado.
Is there a minimum term contract?
Não. A DataRoad não exige fidelização. O contrato é anual, renovado automaticamente, e pode cessá-lo com 60 dias de pré-aviso. Mantemos os clientes pela qualidade do serviço e pela confiança.
Can you take over the support for a company that already has another supplier?
Yes. We carry out a planned transition, with inventory and documentation, to take over your infrastructure with no interruption to service.
Need reliable IT support in Lisbon?
Peça uma proposta sem compromisso. Respondemos rápido e com um plano claro.
DataRoad projects and success stories
DataRoad blog articles and news
- Computer maintenance plan for companies — 24×7 support in Premium 365
- Business IT Support – Technical Support, Network Management and Managed IT Services
- DataRoad strengthens its position as an MSP providing managed IT services
- Internal IT Department vs Outsourcing: Cost and Benefit Comparison
- How Much Does IT Support Cost for a Company in Portugal
- SLAs in IT Contracts: What You Should Look for Before Signing
Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner
Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.

























































































