Lisbon · 24/7 IT Support (Premium 365)

24/7 IT Support for Businesses in Lisbon

When your operation cannot stop, DataRoad responds. IT assistance, immediate remote support and on-site technicians throughout Greater Lisbon — with response times guaranteed by SLA, a fixed monthly retainer and no lock-in contract.

✓ Written SLA✓ Immediate response✓ Fixed monthly fee✓ No loyalty scheme

24/7 support (Premium 365)

IT support and remote intervention anytime, every day.

On-site intervention

Getting around Lisbon when you have a physical disability.

Servers and security

Server management and managed cybersecurity included.

Support that resolves first time and on time

Every minute of downtime costs your company money. DataRoad combines a human technical support, 24/7 monitoring (Premium 365) and quick on-site deployment to keep your systems always running. A single point of contact for all your IT needs, with clear reports and predictable costs.

IT assistance and remote support

Atendimento por telefone, email e acesso remoto seguro. A maioria dos pedidos fica resolvida de imediato, sem esperar por deslocações.

On-site intervention

DataRoad technicians throughout Greater Lisbon for everything that cannot be resolved remotely — workstations, servers, networks and printing.

Server management

Maintenance of physical and virtual servers, Microsoft 365, email, shares and permissions, with controlled updates.

Managed cybersecurity

Antivirus/EDR, firewall, filtering and best practices aligned with NIS2 to reduce the risk of ransomware and phishing.

Backups

Automatic and tested backups, with a recovery plan to get back to work after any incident.

24/7 monitoring (Premium 365)

We monitor your systems and act before the fault affects you. Fewer surprises, more uptime.

Why DataRoad?

A serious, approachable and transparent IT partner — designed for SMEs and demanding offices.

Written SLA

Agreed and met response and resolution times, not verbal promises.

Estimated cost

Fixed monthly fee. You always know how much you pay, with no surprise bills.

No loyalty scheme

Contrato anual com 60 dias de pré-aviso: ficamos porque somos bons.

Dedicated team

Engineers who know your infrastructure, not an anonymous call centre.

Proactivity

We prevent rather than patch up. Fewer incidents and less downtime.

Proximity in Lisbon

We are close by. When it is necessary to go to the site, we go quickly.

How we work

The base of the 24/7 support (Premium 365) is the 24/7 IT monitoringthe alerts reach the team before they reach the customer.

A simple, transparent process with no surprises.

Diagnosis

We analysed your infrastructure, risks and priorities — with no obligation.

Clear proposal

We offer tailored retainers and SLAs, with defined scope and costs.

Onboarding

Inventory, access control, monitoring and documentation of your network.

Ongoing support

IT Support, interventions and reports — continuous improvement every month.

Where we operate in Lisbon

Callouts to locations throughout Greater Lisbon and immediate remote support nationwide.
LisbonPark of NationsOeirasCascaisAmadoraSintraLouresOdivelasAlmadaBarreiroSetúbalVila Franca de Xira

Frequently Asked Questions

The most common questions about our IT support in Lisbon.
Is the support really 24/7 (Premium 365)?

Yes, we provide continuous coverage with an SLA, including out-of-hours and weekends for the plans that require it. The service level is defined in the proposal according to the criticality of your operation.

How much does IT support cost for my business?

Trabalhamos por avença fixa mensal, calculada consoante o número de postos, servidores e o SLA pretendido. Pode pedir uma proposta sem compromisso — apresentamos um valor claro e previsível.

Do you travel to the location in Lisbon?

Sim, temos técnicos para toda a Grande Lisboa. A maioria dos pedidos resolve-se por acesso remoto de imediato; quando é necessário, deslocamo-nos ao local dentro do tempo acordado.

Is there a minimum term contract?

Não. A DataRoad não exige fidelização. O contrato é anual, renovado automaticamente, e pode cessá-lo com 60 dias de pré-aviso. Mantemos os clientes pela qualidade do serviço e pela confiança.

Can you take over the support for a company that already has another supplier?

Yes. We carry out a planned transition, with inventory and documentation, to take over your infrastructure with no interruption to service.

Need reliable IT support in Lisbon?

Peça uma proposta sem compromisso. Respondemos rápido e com um plano claro.


    B2B only, always on contract. We do not do one-off jobs or subcontracting.

    A reply on the same working day. No obligation.

    Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner

    0+Years of experience, since 2015
    0+Customer companies
    0+IT infrastructure projects
    0+IT certifications from manufacturers
    0+Countries with supported customers
    0+Hotels
    0+Embassies
    0%Availability of managed services (as per SLA)

    Updated values in 2026. Availability and response times depend on the plan and the contracted SLA; 24/7 monitoring is exclusive to IT Unlimited Premium 365.

    Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support

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    // Testimonials from our Customers

    Find out what our customers say
    and why leading companies
    and international companies choose DataRoad

    We don’t do the “minimum”. We do what ensures continuity. We work rigorously and with quality to deliver IT infrastructures and services that keep up with the pace of your business. All because we love what we do.

    “
    ★★★★★
    Day-to-day IT support
    They provide an efficient IT service to our company, assisting us with all our IT needs. I recommend their services for their professionalism and dedication to the customer. An experienced, friendly and fun team. It’s clear that they enjoy what they do, approaching their work with total dedication and a sense of responsibility. I will certainly be recommending their IT support services.
    PRPedro RibeiroCEO
    “
    ★★★★★
    IT support and growth monitoring
    DataRoad provides IT support and day-to-day IT assistance for our company with the utmost professionalism and dedication. We recommend DataRoad’s services, which have supported our company’s growth with specialised solutions, expertise and support across the entire IT spectrum. They are always on hand to provide support and carry out the requested tasks with immediate response times. We are grateful for all their dedication, commitment and interest in the support they provide to our company.
    SCSusana CostaCEO
    “
    ★★★★★
    User, server and network support
    DataRoad is a company that has provided us with IT support with great dedication and commitment in the situations described. The company provides IT support to users, servers and all areas of IT. They are always available and respond quickly to any issues raised, demonstrating a high level of professionalism. I recommend their services for ongoing IT support, as well as for the management and maintenance of computer networks.
    ABAntónio BrásCEO
    “
    ★★★★★
    Network installation and IT Unlimited — 5 years
    DataRoad is a company with a highly professional, experienced and dedicated team, who always bring a sense of joy and enthusiasm to their work. Whether it’s network installation projects or day-to-day IT maintenance, they are always on hand to support us. We opted for the «IT Unlimited» service, secure in the knowledge that we always have someone we can trust and who is available to support our company whenever needed. We have been working with DataRoad for five years now, and they have been exemplary in their response to and resolution of our company’s IT issues.
    JCJoão Carlos VicenteCFO
    “
    ★★★★★
    Servers, network and Wi-Fi from the ground up
    DataRoad supported us with our initial IT requirements, recommending best practices for our company’s IT department. This covered servers, the IT network and the wireless network, as well as support for our company’s users. We rely on the ongoing help and support provided by their IT team, who always respond promptly to our requests, demonstrating a high level of professionalism and a genuine enthusiasm for their work. I would certainly recommend their IT services!
    GBGustavo Barbosa NevesCOO
    “
    ★★★★★
    Servers, cloud, backups and workstations
    DataRoad provides IT support for our company, including the implementation of our IT network, server maintenance and the management of cloud solutions, backups, workstations and internet access. I would like to thank them for their willingness to resolve our issues proactively and for their recommendations on how to improve our IT system. I would recommend your IT support and consultancy services, given the experience and expertise you have demonstrated, as well as your willingness to help us. We appreciate all the dedication and commitment you have shown to our company.
    RGRodrigo GuerreiroIT
    Passion for well-made IT
    We do IT right.

    At DataRoad, technology is a passion. We really love what we do, and that shows in every network we install, in every problem we solve, and in every company we support.

    Talk to a technicianDataRoad · IT Services and Consulting
    DataRoad — IT services for businesses
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