Century21 chose DataRoad to provide its monthly IT Unlimited support at the Oeiras office, under an annual service contract that ensures the agency’s information systems continue to operate smoothly.
What's included in the IT Unlimited contract in Oeiras
The service contracted by Century21 covers the firm’s entire technology ecosystem, with a focus on availability and rapid response:
- Ongoing IT support for all employees' workstations;
- Print and server management, ensuring the smooth operation of daily administrative and business processes;
- Management of internet connectivity, which is essential for property management tools and communication with clients;
- Monitoring, remote support, alarm management, and reporting to anticipate problems before they disrupt operations.
Why Is IT Support Critical for a Real Estate Agency?
At an agency like Century21, the team relies daily on property management systems, communication with clients, and access to sensitive documentation. An IT failure—whether at a workstation, on the network, or with the internet connection—has a direct impact on the ability to respond to clients and on agents’ productivity. The IT Unlimited model was designed precisely for this scenario: instead of reacting to outages, DataRoad continuously monitors the infrastructure, allowing it to identify and correct problems before they affect the office’s operations.
IT Services for the Real Estate Industry
DataRoad supports companies in the service and real estate sectors with a suite of services that combines a personal touch with technical expertise:
- Ongoing IT support — on-site, remote, and by phone;
- Management of workstations, servers, and printing equipment;
- IT consulting and computer network management;
- IT security services tailored to office environments.
Customer Benefits
- Rapid incident response through on-site, remote, and telephone support;
- Reduction in downtime through proactive monitoring;
- A specialized team certified by various manufacturers in the IT field;
- Regular reporting on the status of the office's information systems.
DataRoad would like to thank Century21 Oeiras for choosing our IT consulting, IT support, and computer network management and maintenance services.
Learn more about our IT Unlimited service here:
Managed IT services for businesses
IT services and computer maintenance for businesses
Do you need reliable IT support? DataRoad offers IT support and helpdesk services for businesses, with fast response times and no fine print. Learn more about our IT support services.
