Ares Capital Chooses DataRoad for IT Unlimited: Ongoing IT Support – On-site, Remote, and Phone Support

DataRoad Selected to Provide Ares Capital with Monthly “Unlimited” IT Services

DataRoad was selected to provide Ares Capital with the “Unlimited” monthly IT support and assistance service as part of an annual IT support contract. This agreement reinforces DataRoad’s commitment to ensuring operational continuity, stability, and the smooth functioning of its clients’ information systems—with a support model designed for companies that require rapid response, predictability, and zero downtime.

With IT Unlimited, Ares Capital now benefits from continuously monitored IT operations, combining proactive monitoring, remote support, alert management, and regular reporting, all provided by a specialized team.

A monthly IT service designed to be “worry-free”

Today, information technology is no longer just a “support” function—it is a pillar of the business. A connectivity failure, server downtime, or Wi-Fi instability can result in lost productivity, operational delays, and security risks.

That is why DataRoad’s IT Unlimited model was designed to address two essential business needs:

Keep everything running smoothly (availability and performance)
Ensure cost predictability through regular monitoring and professional processes

This monthly monitoring model focuses on prevention, with rapid intervention when necessary and constant visibility into the status of the systems.

Scope of DataRoad's Support for Ares Capital

Under the terms of the monthly support contract, DataRoad will provide IT support and ongoing assistance for areas critical to daily operations, including:

Workstations and Users (Ongoing Support and Incident Resolution)
Wireless network (Wi-Fi) and connectivity (stability, coverage, and performance)
Printing and Peripherals (Operational Support and Business Continuity)
Servers and central services (monitoring, availability, and maintenance)
Internet and Connections (monitoring connectivity and rapid troubleshooting)

This service also includes monitoring, remote support, alarm management, and reporting, ensuring proactive, metrics-based management—rather than a reactive “firefighting” approach.

DataRoad would like to thank Ares Capital for its trust in and preference for our IT consulting, IT support, and computer network management and maintenance services.

What Ares Capital Represents in the Market

Ares Capital is known for its investments and asset turnaround efforts in Portugal, including the acquisition of Évora Shopping (later Évora Plaza), where it resumed construction and plans to complete the project following its acquisition from Novo Banco.
It is also referred to as an investor based in the Emirate of Dubai, active in the real estate sector.

In real estate news, Ares Capital has been linked to the purchase and turnaround of assets such as Évora Shopping/Évora Plaza and Acqua Roma in Lisbon.

Why IT Unlimited Makes Sense for Demanding Companies

Companies with dynamic operations and critical needs value a partner that:

Prevent failures before they impact the business (monitoring + alerts)
Respond quickly to minimize downtime
Ensure consistency and a systematic approach (processes, reporting, and documentation)
Bring predictability to costs and planning (monthly contract)

With IT Unlimited, support is no longer just “when there’s a problem”—it becomes an ongoing management process, featuring monitoring, metrics, and continuous improvement of the IT environment.

DataRoad: Expertise, Experience, and Certifications

DataRoad positions itself as a technology partner with specialized expertise, experience, and certifications from various manufacturers and across different industries, including:

IT Support and IT Asset Management
Installation and Management of Computer Networks and Corporate Wi-Fi
Professional IT Services for Businesses
IT Security and Best Operational Practices

Over time, we have been developing projects in the areas of IT support, infrastructure, networking, and operations, with a focus on stability, scalability, and efficient response.

Practical benefits for operations (what changes on a day-to-day basis)

With IT Unlimited, Ares Capital is now taking a results-oriented approach:

✅ Fewer interruptions

Monitoring and alarm systems help detect deviations and incidents more quickly.

✅ Increased productivity

Remote support and resolution processes reduce downtime for users and teams.

✅ Control and visibility

Regular reporting allows you to monitor the status of the IT environment and support decision-making.

✅ Growth with structure

A well-maintained IT infrastructure facilitates expansion, new integrations, and service evolution.

FAQ — Frequently Asked Questions

What is DataRoad's IT Unlimited service?

It is a monthly IT support service that combines monitoring, remote support, alerts, and reporting to keep the company's systems running smoothly and reliably.

Does IT Unlimited include enterprise-level network and Wi-Fi support?

Yes. The service may cover wired and wireless networks, connectivity, access points, and troubleshooting performance and availability issues, depending on the defined scope.

Is there ongoing reporting and monitoring?

Yes. DataRoad includes reporting and monitoring of the IT environment, reinforcing a proactive approach.

For what types of companies does this make the most sense?

For companies that value operational continuity, rapid response, predictable costs, and a specialized team to provide ongoing IT support.

Want “zero worries” about IT? Contact us

If your company needs monthly IT support, IT outsourcing, network management, monitoring, and a team ready to keep your operations up and running at all times, DataRoad has the right solution for you.

➡️ Request a quote from IT Unlimited
➡️ Schedule a technical assessment
➡️ Talk to a DataRoad specialist

Learn more about our IT Unlimited service here:
Managed IT services for businesses
IT services and computer maintenance for businesses

Do you need reliable IT support? DataRoad offers IT support and helpdesk services for businesses, with fast response times and no fine print. Learn more about our IT support services.

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