Under a second contract with the Union of Parishes of Massamá and Monte Abraão, DataRoad was selected through a public procurement process to provide IT maintenance for the local government’s entire IT infrastructure, complementing the consulting services already provided.
Management of the municipality's IT infrastructure
This contract focuses specifically on the ongoing maintenance of all equipment and systems that make up the Union of Parishes’ IT infrastructure, which is distributed across various geographic locations:
- Ongoing IT maintenance of workstations and servers;
- Management of wireless networks and printing equipment for each service;
- Management of internet connectivity for all facilities;
- Monitoring, remote support, alarm management, and reporting 24/7, 365 days a year.
Why is IT asset management different from one-time support?
Managing an IT infrastructure is not just about fixing problems as they arise—it involves maintaining an up-to-date inventory of equipment, planning replacements before the end of a device’s useful life, consistently applying security updates across all workstations, and ensuring that every municipal location operates with the same level of reliability. This model of continuous management reduces the number of critical incidents, because many problems are identified and corrected through proactive monitoring before they affect users or public service delivery.
IT Maintenance Services for the Public Sector
DataRoad provides IT infrastructure maintenance services tailored to the needs of public agencies with multiple locations:
- Management and preventive maintenance of workstations and servers;
- IT consulting and equipment replacement planning;
- Computer network management and network infrastructure;
- On-site, remote, and 24/7 phone IT support.
Customer Benefits
- IT infrastructure managed consistently across all locations;
- Reduction of breakdowns through preventive maintenance and continuous monitoring;
- Support available 24/7, 365 days a year;
- A specialized team certified by various manufacturers in the IT field.
DataRoad would like to thank the Union of Parishes of Massamá and Monte Abraão for choosing our products and services in the areas of IT consulting, IT support, and computer network management and maintenance.
Learn more about our IT Unlimited service here:
Managed IT services for businesses
IT services and computer maintenance for businesses
Do you need reliable IT support? DataRoad offers IT support and helpdesk services for businesses, with fast response times and no fine print. Learn more about our IT support services.
