A comprehensive project, from infrastructure to ongoing support
“DataRoad: IT specialists for hotels in Lisbon”
The project was developed and implemented entirely by DataRoad—from the technical specifications and equipment procurement to the installation, configuration, testing, and training of the hotel staff. DataRoad assumed full responsibility for the property’s technology solution, located in a 6-story building in the heart of Lisbon.
The solution implemented included:
30 wireless access points — full, cloud-managed Wi-Fi coverage on all floors, in all rooms, common areas, the restaurant, and service areas, with continuous monitoring and complete separation between the guest network and the hotel’s operational network — protecting management systems, POS, PMS, and video surveillance from unauthorized access.
55 CCTV surveillance cameras — comprehensive coverage of the hotel, including entrances, hallways, the front desk, the parking lot, and outdoor areas, with continuous recording, secure storage, and remote access.
10 high-performance network switches — a distributed switching infrastructure spanning the building’s 6 floors, ensuring stable, redundant, and highly available connectivity at all critical points.
Enterprise firewall — a perimeter security solution that includes internet access management, protection against external threats, VPN, network segmentation, and traffic control based on user profiles.
Dedicated connection to the Altice data center — configuration and integration of the connection to the Altice data center, ensuring redundant Internet access, high availability, and operational continuity for the hotel’s critical systems even in the event of a failure of the primary connection.
Full implementation and management of Microsoft 365 — configuration, migration, and management of the hotel teams’ cloud-based productivity and communication environment.
Workstations — supply, setup, and management of all computer equipment for the reception, administration, and operations teams.
UPS — uninterruptible power supply systems — protect all critical infrastructure against power failures, ensuring full operational continuity even during power outages.
DataRoad: Experts in Wireless Networks for Hotels
A wireless network is the technological backbone of any modern hotel—and one of the most challenging infrastructures to design, implement, and manage properly. A poorly sized network means dissatisfied guests, negative reviews, and reputational damage that no hotel can afford.
Over the course of a decade, DataRoad has developed its own proven methodology for wireless projects in the hospitality industry, based on three fundamental pillars: full coverage with no dead zones, network security with complete isolation, and a frictionless guest experience.
Each project begins with a building-specific coverage study and radio frequency planning—ensuring a stable, consistent, and high-speed signal in all rooms and common areas, without interference or complaints.
The guest network is always configured to be completely isolated from the hotel's operational network—protecting management systems, point-of-sale systems, the property management system, and video surveillance cameras from any unauthorized access.
The wireless systems implemented by DataRoad are managed in the cloud, monitored 24 hours a day, and proactively updated—without any need for intervention by hotel staff. When something falls outside the expected parameters, DataRoad is the first to know—and the first to resolve the issue.
IT Unlimited — Support That Never Stops, for the Hotel That Never Closes
Following the completion of the implementation, the hotel signed an IT Unlimited contract with DataRoad—the ongoing IT management service that ensures the stability, security, and availability of the entire installed technology infrastructure, every day of the year.
IT Unlimited includes unlimited on-site, remote, and telephone IT support; 24/7 monitoring and alerts; proactive management of all systems; immediate response in the event of an incident; and ongoing preventive maintenance—all for a fixed monthly fee, with no contract commitment and on-site visits included.
For a hotel that operates around the clock, this solution isn’t a luxury—it’s a necessity. Any technological failure—whether in the check-in system, the guest network, or the security cameras—has a direct and immediate impact on the guest experience, the hotel’s reputation, and its operating results. With DataRoad, that risk is eliminated.
DataRoad: the leading IT partner for the hotel industry in Portugal
This project reinforces DataRoad’s position as the leading specialized technology partner for hotels and lodging facilities in Portugal. With a decade of experience in the sector, DataRoad currently manages the IT infrastructure for some of the most demanding hotels in Lisbon, Porto, and the Algarve:
- LX Arch Hotel — Rua Augusta, Lisbon — complete computer network, WiFi 7 for guests, enterprise-grade firewall, CCTV, and IT Unlimited
- BePoet Hotel Baixa — Lisbon — IT infrastructure, wireless network, and 24/7 IT support
- Rossio Plaza Hotel — Lisbon — wireless network, IT systems, and IT Unlimited
- Nicola Rossio Hotel — Lisbon — comprehensive IT infrastructure and round-the-clock support
- Boavista Serviced Apartment — Porto — IT infrastructure and round-the-clock support
- Easy Hotel Lisbon — Lisbon — Managed IT Services and Support
- BeHotel — Lisbon — IT and network support
- Varandas de Lisboa — Lisbon — IT infrastructure and round-the-clock support
At each of these locations, DataRoad has demonstrated its ability to implement and manage large-scale technology solutions in highly demanding hotel environments—with hundreds of concurrent users, mission-critical systems operating around the clock, and strict requirements for security, redundancy, and network segmentation.
DataRoad is currently the IT partner with the largest published portfolio of hotel solutions in Portugal—with proven expertise in integration with PMS, POS, and access control systems, in large-scale video surveillance, and in connecting to data centers to ensure redundancy and service continuity.
DataRoad appreciates your trust
DataRoad thanks the hotel for choosing its services and reaffirms its unwavering commitment to ensuring maximum stability, security, and availability of the establishment’s entire technology infrastructure—24 hours a day, 365 days a year, without exception.
Learn about our specialized IT services for hotels—and find out why Portugal’s most discerning hotels choose DataRoad.
FAQ — Frequently Asked Questions
What is DataRoad’s IT Unlimited service? It is a monthly IT management contract that combines proactive monitoring, unlimited on-site and remote support, advanced alerting, and continuous reporting—ensuring that your company’s systems always run smoothly, without interruptions and without unexpected costs.
Does IT Unlimited include support for enterprise networks and Wi-Fi? Yes. Depending on the defined scope, the service includes management and support for wired and wireless networks, wireless access points, connectivity, and troubleshooting performance and availability issues—including in a hotel setting with separate guest and operational networks.
Is there continuous monitoring and reporting? Yes. DataRoad monitors the client’s IT environment 24 hours a day, 365 days a year, with automatic alerts and periodic reporting—enabling a fully proactive approach where issues are resolved before they impact the business.
For what types of companies and hotels does this make the most sense? For hotels, clinics, companies, and organizations that value operational continuity, immediate response, predictable costs, and a certified technical team that’s always available. In particular, for establishments that can’t afford to have their systems go down—whether due to the impact on the customer experience, their reputation, or their financial results.
Does DataRoad have specific experience in the hospitality industry? Yes—it is one of the sectors where DataRoad has the most experience and the most published case studies in Portugal. We manage the IT infrastructure of hotels in Lisbon, Porto, and the Algarve, providing wireless, CCTV, and firewall solutions, as well as 24/7 support and connections to data centers, all tailored to the specific needs of each hotel.
Your IT provider for hotels
If your hotel needs a trusted IT partner—one capable of managing your entire IT infrastructure, ensuring that your systems are always available, and responding quickly to any incident—DataRoad has the right solution for you.
Request an IT Unlimited quote for your hotel → Schedule a free technical audit → Talk to a DataRoad expert →
