Ouro Rossio Hotel — Complete IT Infrastructure, Wi-Fi, and Video Surveillance for the Hospitality Industry in Lisbon

Contacts:

Avenida dos Moinhos No. 12 B 2610-119 Alfragide Quinta Grande Portugal

351 211 459 950

sales@dataroad.pt

Weekdays: 9:30 a.m. to 6:30 p.m. Sunday: Closed

The Challenge

A new hotel needed to get off to a running start with all its technology working flawlessly from day one: full, seamless Wi-Fi coverage for guests and operations, comprehensive video surveillance, robust network security, and support that would ensure uninterrupted service. In a hotel, WiFi or system failures lead to dissatisfied guests, negative reviews, and reputational damage—something no hotel can afford.

The DataRoad Solution

DataRoad developed and executed the entire project—from the technical specifications and equipment procurement to installation, configuration, testing, and training of the hotel staff—taking full responsibility for the establishment’s technology solution. The implemented solution included:

30 wireless access points — full, cloud-managed Wi-Fi coverage on all floors, in all rooms, common areas, the restaurant, and service areas, with continuous monitoring and complete separation between the guest network and the operational network (protecting management systems, POS, PMS, and video surveillance).

55 video surveillance cameras (CCTV) — full coverage of the hotel: entrances, hallways, reception area, parking lot, and outdoor areas, with continuous recording.

Enterprise firewall — perimeter security and network protection against unauthorized access and threats.

Connection to the Altice data center — robust connectivity to support the hotel's entire operation.

"IT Unlimited Premium" Contract — ongoing IT support, 24/7 monitoring, and continuous maintenance of the entire infrastructure.

The project was based on DataRoad’s proprietary methodology for the hospitality industry, developed over the course of a decade and built on three pillars: total coverage with no blind spots, network security with complete isolation, and a frictionless guest experience. Each project begins with a coverage study and radio frequency planning tailored to the specific building, ensuring a stable, high-speed signal in all guest rooms and common areas.

Results

Full and stable Wi-Fi coverage throughout the 6-story building, with no dead zones.

A guest network that is completely isolated from the operational network, with critical systems (management, POS, PMS, CCTV) protected.

Comprehensive video surveillance with 55 cameras and continuous recording.

Cloud-managed infrastructure monitored 24/7, with round-the-clock “IT Unlimited Premium” support.

A single partner responsible for the entire solution—from installation to ongoing support.

DataRoad — IT specialists for hotels

DataRoad is a Portuguese managed IT services (MSP) company headquartered in Alfragide (Lisbon) with an active presence in Porto, Faro, Funchal, Évora, Setúbal, and Beja. Since 2015, it has ensured the smooth operation of IT infrastructures for businesses that cannot afford downtime—hotels, clinics, embassies, universities, multinational corporations, and demanding SMEs—through a certified technical team, continuous monitoring, and 24/7 support.

In the hospitality industry, DataRoad is a technology partner for hotels in Lisbon and throughout the rest of the country, where technology must operate 24 hours a day: flawless Wi-Fi for guests, separate and secure networks for operations, video surveillance, and critical systems (PMS, POS) that are always available. Each project begins with a customized coverage study to ensure a stable signal in all rooms and common areas—with no dead zones and no complaints.

DataRoad takes full responsibility for its clients’ technology solutions—from technical specifications and equipment procurement to installation, configuration, testing, team training, and ongoing support. One partner, one point of contact.

DataRoad Services

IT Unlimited — 24/7 IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.

Computer networks and structured cabling: network design, installation, and certification; Layer 3 switching and PoE.

Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage analysis, cloud-based management, network segmentation, and isolated guest networks.

Cybersecurity and enterprise firewalls: perimeter protection, traffic control, and threat mitigation.

Servers, Backups, and Disaster Recovery: servers, NAS, and centralized backups.

CCTV Video Surveillance: video surveillance systems with continuous recording.

Monitoring, Alerts, and Reporting: real-time monitoring, automatic alerts, and proactive interventions.

IT consulting and project management: office relocations, new facilities, and infrastructure upgrades.

Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.

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