Lisboa · Suporte IT 24/7

24/7 IT Support for Businesses in Lisbon

Quando a sua operação não pode parar, a DataRoad responde. Helpdesk, suporte remoto imediato e técnicos no local em toda a Grande Lisboa — com tempos de resposta garantidos por SLA, avença fixa e sem fidelização.

Written SLAResposta em minutosFixed monthly feeNo loyalty scheme

Suporte que resolve, à primeira e a tempo

Cada minuto de paragem custa dinheiro à sua empresa. A DataRoad combina um helpdesk humano, monitorização 24/7 e deslocação rápida ao local para manter os seus sistemas sempre a funcionar. Um único interlocutor para toda a informática, com relatórios claros e custos previsíveis.

Helpdesk e suporte remoto

Atendimento por telefone, email e acesso remoto seguro. A maioria dos pedidos fica resolvida em minutos, sem esperar por deslocações.

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On-site intervention

Técnicos DataRoad em toda a Grande Lisboa para tudo o que não se resolve à distância — postos, servidores, redes e impressão.

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Gestão de servidores

Manutenção de servidores físicos e virtuais, Microsoft 365, correio, partilhas e permissões, com atualizações controladas.

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Managed cybersecurity

Antivírus/EDR, firewall, filtragem e boas práticas alinhadas com a NIS2 para reduzir o risco de ransomware e phishing.

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Backups

Backups automáticos e testados, com plano de recuperação para voltar a trabalhar depois de qualquer incidente.

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24/7 Monitoring

Vigiamos os seus sistemas e agimos antes de a avaria o afetar. Menos surpresas, mais disponibilidade.

Why DataRoad?

A serious, approachable and transparent IT partner — designed for SMEs and demanding offices.
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Written SLA

Agreed and met response and resolution times, not verbal promises.

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Estimated cost

Fixed monthly fee. You always know how much you pay, with no surprise bills.

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No loyalty scheme

We stay because we are good, not because of a contract.

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Dedicated team

Engineers who know your infrastructure, not an anonymous call centre.

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Proactivity

We prevent rather than patch up. Fewer incidents and less downtime.

Portugal

Proximity in Lisbon

We are close by. When it is necessary to go to the site, we go quickly.

How we work

A simple, transparent process with no surprises.

Diagnosis

We analysed your infrastructure, risks and priorities — with no obligation.

Clear proposal

Apresentamos avença e SLA à medida, com âmbito e custos definidos.

Onboarding

Inventory, access control, monitoring and documentation of your network.

Ongoing support

Helpdesk, interventions and reports — continuous improvement every month.

Where we operate in Lisbon

Callouts to locations throughout Greater Lisbon and immediate remote support nationwide.
LisbonPark of NationsOeirasCascaisAmadoraSintraLouresOdivelasAlmadaBarreiroSetúbalVila Franca de Xira

Frequently Asked Questions

As dúvidas mais comuns sobre o nosso suporte informático em Lisboa.
Is the support really 24/7?

Yes, we provide continuous coverage with an SLA, including out-of-hours and weekends for the plans that require it. The service level is defined in the proposal according to the criticality of your operation.

How much does IT support cost for my business?

We work on a fixed monthly retainer, calculated according to the number of workstations, servers and the desired SLA. You can request a free, no-obligation quote — we present a clear and predictable price.

Do you travel to the location in Lisbon?

Yes, we have technicians for the whole of Greater Lisbon. Most requests are resolved via remote access in minutes; when necessary, we visit the site within the agreed time.

Is there a minimum term contract?

No, DataRoad does not require a tie-in period. We keep our clients through the quality of our service and trust, not by contract.

Can you take over the support for a company that already has another supplier?

Yes. We carry out a planned transition, with inventory and documentation, to take over your infrastructure with no interruption to service.

Precisa de suporte informático fiável em Lisboa?

Peça uma proposta gratuita. Respondemos rápido e com um plano claro.


Proven excellence in numbersThe confidence of those who cannot stopResults that guarantee your peace of mindThe strength of a leading IT partner

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DataRoad — IT services for businesses
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